CHIDI ANDY ELUAGU
Newark,NJ
Summary
Financial Management and Administration support professional offering versatile business management skills and proficiency in Microsoft Office Program/Suites. Strong planner and problem solver who readily adapts to change, works independently and exceeds expectations. Able to multiple task and meet tight deadlines without compromising quality. **
Overview
14
14
years of professional experience
8
8
years of post-secondary education
1
1
Certifications
Work History
Assistant Manager
XPO Logistics
Elizabeth, NJ
11.2020 - Current
- Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
Office Manager
Business & Tax Solution
Newark, NJ
06.2017 - 11.2018
- Oversees daily office operations managing a staff of 6 employee, responsible include administrative duties, personnel issue, and maintenance of client information.
- Communicated corporate objectives across all divisions through regular correspondence and scheduled status updates.
- Compared vendor prices and negotiated for optimal savings.
- Aggregated and analyzed data related to administrative costs to prepare budgets for corporate-level management.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
- Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
- Maintained office supplies inventory by checking stock and ordering new supplies as needed.
- Developed and implemented office management procedures, increasing training efficiency, team productivity and accuracy.
- Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
Business Service Manager
SKYE BANK
11.2009 - 06.2017
- Oversaw all office operations for organization by processing vital documentation, obtaining insurance verification and authorization for services.
- Built and deepened relationships with internal and external personnel to enhance client retention and growth plans.
- Managed relationship with business banking clients by providing service and support
- Reconciliation of bank accounts
- Managed the maintenance of client accounts and ensure client’s needs are met.
- Overseeing portfolio growth by aligning marketing and business plans with service
- Forensic weekly and volume statistics reports
- Managed general administrative activities.
- Responded to client needs and provided support where necessary.
- Effective supervision and delegation of assigned subordinates
- Be constantly aware of regulatory requirements and ensure that it is integrated within the processes of the bank
Transaction Officer
First City Monument Bank
05.2005 - 10.2009
- Originated, reviewed, processed, closed and administered customer loan proposals.
- Performs a wide variety of administrative and support services.
- Compiled database of loan applicants' credit histories, corporate financial statements and other financial information.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.
- Recommended loan approvals and denials based on customer loan application reviews.
Education
MBA - Marketing Management And Research
Lagos State University
Nigeria 01.2012 - 01.2014
B.Sc - Banking & Finance
University of Benin
01.1998 - 01.2004
Skills
Office Management
ReconciliationCustomer ServiceInterpersonal SkillAdministrative SupportDocumentation and control
Project Management
Organizational skills
Business administration
Excellent multi-tasking ability
Performance improvement
Workflow planning
Accomplishments
- Payroll Accounting-Excess county college Scrum Customer service and solutions.
Certification
Payroll Accounting
Timeline
Assistant Manager
XPO Logistics
11.2020 - Current
Payroll Accounting
01-2020
Customer service and solutions
10-2019
Office Manager
Business & Tax Solution
06.2017 - 11.2018
MBA - Marketing Management And Research
Lagos State University
01.2012 - 01.2014
Business Service Manager
SKYE BANK
11.2009 - 06.2017
Transaction Officer
First City Monument Bank
05.2005 - 10.2009
B.Sc - Banking & Finance
University of Benin
01.1998 - 01.2004