Chidimma Okosieme
Jacksonville,FL
Summary
Dedicated Phlebotomist experienced in venipuncture techniques and training new staff. Achieved high standards in donor safety and accurate record-keeping through effective mentoring. Committed to enhancing team performance and operational efficiency.
Overview
5
5
years of professional experience
Work History
Phlebotomist
OneBlood
Jacksonville, FL
01.2024 - Current
- Collected blood samples using venipuncture and capillary techniques.
- Ensured donor safety through strict adherence to established protocols and guidelines.
- Prepared blood collection equipment and ensured proper sterilization.
- Maintained accurate records of donations and donor information to support effective tracking and compliance.
- Maintained a clean, safe, and organized work environment.
- Verified patient information prior to specimen collection.
- Trained and mentored new phlebotomists on best practices and procedures to enhance team competency.
- Supervised daily phlebotomy operations and ensured compliance with safety protocols.
- Conducted safety audits on a regular basis to ensure compliance with applicable regulations and standards.
Customer Service Representative
Concentrix
Jacksonville, FL
08.2022 - 12.2023
- Assisted customers with inquiries and provided product information.
- Resolved complaints efficiently while maintaining customer satisfaction.
- Managed multiple customer interactions simultaneously, ensuring quality service and prompt resolution.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Maintained detailed records of customer interactions and transactions, supporting efficient follow-up and service continuity.
- Resolved complex problems by collaborating with departments, delivering tailored solutions that addressed customer needs.
Home Health Aide
Home Instead
Jacksonville, FL
06.2021 - 07.2022
- Assisted clients with daily living activities and personal care tasks.
- Documented client progress and reported changes to supervisors promptly.
- Accompanied clients to doctors' offices and on other trips outside home, providing transportation, assistance and companionship.
- Built strong rapport with patients, enhancing quality of care delivery.
- Cared for patients by assisting with personal hygiene tasks and completing basic household chores.
- Provided mental and emotional support, contributing to clients' overall well-being.
- Prepared meals and snacks according to prescribed diets.
- Followed HIPAA regulations to maintain confidentiality of sensitive patient information.
- Helped clients move in bed, stand or walk using proper body mechanics techniques.
- Delivered compassionate care, positively impacting patients' outlook and daily living.
Canvasser
Trinity Health Care
Jacksonville, FL
12.2020 - 05.2021
- Conducted door-to-door outreach in assigned neighborhoods, fostering relationships and encouraging vaccine uptake.
- Engaged community members to promote covid-19 vaccine, increasing awareness and accessibility.
- Distributed health services and resources materials, enhancing community knowledge of available support.
- Maintained accurate records of interactions and follow-ups with community contacts.
- Worked closely with field organizers and other staff members to coordinate day-to-day operations of the campaign.
Education
High School Diploma -
Atlantic Coast High School
9735 R G Skinner Pkwy Jax, FL 3225606-2020
Skills
- Blood collection
- Venipuncture techniques
- Equipment sterilization
- Record maintenance
- Training and mentoring
- Patient interaction
- Team Collaboration
- Communication
- Patient Education
- Problem Solving
- Patient Support
Timeline
Phlebotomist
OneBlood
01.2024 - Current
Customer Service Representative
Concentrix
08.2022 - 12.2023
Home Health Aide
Home Instead
06.2021 - 07.2022
Canvasser
Trinity Health Care
12.2020 - 05.2021
High School Diploma -
Atlantic Coast High School