Summary
Overview
Work History
Education
Skills
Websites
Timeline
Generic

Chidinma Ehiemere

Los Angeles,CA

Summary

Innovative and Business driven Relationship Manager focused on developing strategic business opportunities by always finding successful ways to acquire new clients, foster lucrative relationships and delivering exemplary service to each client's individual needs. A determined leader with over Nine [9] years of assisting clients with financial planning processes and assessing financial data. Offering dynamic collaboration and decision making skills.

Overview

9
9
years of professional experience

Work History

Relationship Manager

Guaranty Trust Bank
11.2016 - 03.2023
  • Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
  • Built and maintained relationships with new and existing clients while providing high level of expertise.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
  • Maintained knowledge on banking products and distribution to provide optimal service support.
  • Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
  • Participated in staff meetings to discuss innovative strategies to improve services.
  • Participated in industry events and trade shows to promote products and services.
  • Developed and managed relationships with vendors to establish cost-effective products and services.
  • Managed customer base of over 120,000 with balance sheet size of over N47Bn
  • Analyzed customer data to identify areas of improvement and maximize customer satisfaction.
  • Created and maintained databases to track customer discussions and preferences for accurate, updated records.
  • Developed loyalty programs to reward and maintain customer retention.
  • Analyzed business processes to identify cost savings and operational efficiencies.
  • Prepared cash flow projections, cost analysis and monthly, quarterly and annual reports.
  • Evaluated and negotiated contracts to procure favorable financial terms.
  • Utilized financial software to prepare consolidated financial statements.
  • Created and managed financial models to evaluate corporate investments and acquisitions.
  • Prepared internal and regulatory financial reports, balance sheets and income statements.
  • Established internal audit procedures to validate and improve accuracy of financial reporting.
  • Reviewed historical records, current operational data and forecasting information to identify and capitalize on system enhancement opportunities.
  • Supported financial director with special projects and additional job duties.
  • Developed strategic plans for day-to-day financial operations.
  • Worked with Corporate affairs and Technology departments to facilitate communication and deliver personalized solutions to customers.

Document Control Officer

Clairgold Oil & Gas Engineering Ltd
01.2014 - 09.2015
  • Coordinated document exchange between departments, contractors, suppliers and customers.
  • Maintained document archive and file server of approved documents and drawings to provide easy traceability and retrievability.
  • Provided support for document controls and worked with contract documents.
  • Enforced use of standardized forms and templates to achieve uniformity of communications across departments and functions.
  • Maintained organized and efficient document flows by using excellent planning and multitasking skills.
  • Converted documents from one application to another.
  • Compared incoming data against quality, integrity and accuracy expectations, identified faults and affected timely remedies.
  • Identified areas of weakness and recommended or implemented process improvements.
  • Established, improved and reinforced document management systems to handle current and expected requirements.
  • Maintained legally compliant, highly secure and user-friendly content to facilitate smooth use by internal and external stakeholders.
  • Oversaw creation, routing and data input of bills of materials, ECOs, ECRs and ISO documents.

Education

Bachelor of Science - Industrial Chemistry

Imo State University
Owerri, NG
09.2011

Skills

  • Risk Management
  • Customer Service
  • Strategic Selling
  • Business Development
  • Cultural Awareness
  • Good Telephone Etiquette
  • Project Planning
  • Research

Timeline

Relationship Manager

Guaranty Trust Bank
11.2016 - 03.2023

Document Control Officer

Clairgold Oil & Gas Engineering Ltd
01.2014 - 09.2015

Bachelor of Science - Industrial Chemistry

Imo State University

Similar Profiles

CREATE PROFILE
Chidinma Ehiemere