Chidinma Lucyann Kingsley
Registered Nurse
Los Angeles,CA
Summary
I am a results-oriented and compassionate Registered Nurse specializing in psychiatric nursing, substance abuse treatment, and post-traumatic stress disorder (PTSD) management. With extensive experience in adult and geriatric care, I focus on crisis intervention and holistic care approaches for patients with complex psychosocial and behavioral issues. My nursing practice is enhanced by my background in healthcare management, pharmaceutical quality assurance, and banking compliance, which allows me to integrate interdisciplinary strategies into patient care. Fluent in English and Igbo, I am passionate about leveraging evidence-based practices to improve patient outcomes while leading and mentoring healthcare teams to ensure high standards of care.
I am seeking a position as a registered nurse in your reputable healthcare facility. My goal is to enhance community members' quality of life while offering patients competent and high-quality care.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Registered Nurse
University Of Cincinnati Medical Centre (UC)
01.2022 - Current
- In my current role, I provide specialized psychiatric nursing care to a diverse group of patients suffering from severe mental illnesses, substance abuse disorders, and PTSD. I am responsible for managing high-acuity cases, including patients with dual diagnoses, which requires a comprehensive approach to treatment planning. My role involves daily crisis intervention using advanced de-escalation techniques to prevent harm to both patients and staff, particularly in cases involving suicidal ideation or violent behavior. Additionally, I administer psychotropic medications, monitor patient adherence to treatment plans, and collaborate closely with the interdisciplinary team to develop personalized care strategies. As a Registered nurse, I coordinate and supervise Nursing Assistants in the unit. I provide emotional support to patients and their families. I develop care plans, caring with compassion, kindness, and respect for all patients. I assess, plan, and implement nursing care. I teach strategies that promote self-care. I provide physical, psychological/emotional, and spiritual health. I assist patients in adopting new lifestyles favorable to their condition. I engage in collaboration with an interdisciplinary team. I assist patients with activities of daily living, tube feeds, and dressing changes. I perform as a team leader to fellow staff members as a charge nurse.
- Substance Abuse & PTSD Care: My experience in managing substance abuse cases includes assisting patients through detoxification processes, providing education to prevent relapse, and implementing trauma-informed care for patients suffering from PTSD. For instance, I developed a specialized care plan for a veteran experiencing severe PTSD, which involved a combination of medication management, therapy, and peer support. This approach significantly improved the patient's mental health and reduced hospital readmission rates.
- Crisis Intervention & Counseling: On numerous occasions, I have successfully applied crisis management techniques to stabilize patients in psychiatric emergencies. In one case, a patient with a history of violent behavior was exhibiting severe agitation. By utilizing therapeutic communication and calming techniques, I was able to de-escalate the situation without the need for physical restraint, ensuring the safety of both the patient and staff.
- Leadership & Mentorship: As a preceptor for new nurses, I provide training on psychiatric nursing protocols, patient safety measures, and medication management. I regularly evaluate the performance of new staff and provide ongoing feedback to ensure their professional development aligns with hospital standards.
- Full time 40 hours per week.
- Key Accomplishments:
- Stabilized high-risk patients through collaborative care strategies, reducing the need for emergency interventions.
- Sustainability: The success of these programs is sustained through continuous training and education for staff, as well as the integration of patient education into standard care protocols.
Quality Assurance Specialist
Nnodum Pharmaceuticals Corp
07.2019 - 12.2022
- As a Quality Assurance Specialist at Nnodum Pharmaceuticals, I was responsible for overseeing the end-to-end quality assurance process for pharmaceutical products, ensuring compliance with FDA guidelines. My role involved managing product inventory, collaborating with distribution partners, and ensuring that all products met stringent regulatory requirements. I worked closely with distributors like Cardinal Health and McKesson to ensure that product shipments were compliant, and that all necessary documentation was in place.
- Compliance Monitoring: I conducted detailed checks for every product batch, ensuring that each product met FDA guidelines for safety, including appearance, weight, and certification of compliance. I also managed inventory records, ensuring accurate traceability of product shipments and compliance certificates.
- Standard Operating Procedures (SOPs): I developed and implemented new SOPs that streamlined the quality assurance process, reducing bottlenecks and improving operational efficiency. These SOPs were integral in maintaining a consistent 100% compliance record during regulatory audits.
- Full time 40 hours per week-(8 am-5 pm)
- Key Accomplishments:
- Reduced operational delays by 20% through the implementation of new SOPs. Maintained a perfect compliance record across all regulatory audits during my tenure.
- Sustainability: The SOPs I developed continue to improve operational efficiency and compliance at Nnodum Pharmaceuticals, ensuring sustainable quality assurance processes.
Compliance Officer
Sterling Bank PLC
01.2015 - 07.2019
- At Sterling Bank, I held the position of Compliance Officer, overseeing the bank's adherence to Central Bank of Nigeria (CBN) regulations. My role required me to manage risk assessments, conduct audits, and develop policies that aligned with regulatory standards. I also trained staff on compliance policies, anti-money laundering (AML) practices, and know-your-customer (KYC) protocols.
- Risk Management & Compliance: I conducted regular risk assessments to identify areas of non-compliance and collaborated with senior management to implement corrective actions. I was instrumental in reducing compliance risks through detailed audits and staff training programs.
- AML & KYC Training: I designed and delivered training programs on AML and KYC practices, ensuring that all employees understood their legal responsibilities. This training helped reduce the risk of financial crimes and improved the bank's overall regulatory compliance.
- Full time 40 hours per week - (7.30 am-5.30 pm)
- Key Accomplishments:
- Reduced regulatory non-compliance incidents by 30% through targeted training programs.
- Successfully mitigated compliance risks by updating bank policies to align with CBN regulations.
- Sustainability: The compliance policies and training programs I implemented have become a core part of the bank's regulatory framework, ensuring ongoing compliance and risk mitigation.
Relationship Manager
Sterling Bank PLC
01.2014 - 01.2015
- In my role as a Relationship Manager, I managed a portfolio of high-net-worth clients, providing tailored financial strategies to meet their individual needs. I focused on client acquisition, retention, and cross-selling banking products, including loans, investment services, and insurance. I also provided financial advice and resolved complex client concerns.
- Client Acquisition & Financial Advising: I increased the bank's customer base by 20% in the first year through personalized financial solutions and proactive client management. By conducting in-depth assessments of each client's financial needs, I was able to offer tailored advice that aligned with their long-term goals.
- Cross-selling & Customer Service: I consistently promoted banking products that helped clients achieve their financial objectives, from investment portfolios to insurance plans. I was also responsible for resolving client issues promptly and effectively, ensuring high levels of satisfaction and loyalty.
- Full time 40 hours per week - (7.30 am-5.30 pm)
- Key Accomplishments:
- Grew the client portfolio by 20% in the first year, with a 95% client retention rate.
- Provided financial solutions that increased client investments in the bank's portfolio.
- Sustainability: The financial advising strategies I implemented contributed to long-term client loyalty and growth in the bank's high-net-worth portfolio.
Customer Service Officer
Sterling Bank PLC
07.2011 - 01.2014
- As a Customer Service Officer (CSO), I ensured that clients received excellent service and support. My role was essential for maintaining positive customer relationships and enhancing the overall reputation of the bank. I assisted clients by addressing customer inquiries, providing information about bank products and services, and assisting with account-related issues. I also helped with transaction processing by handling customer transactions such as deposits, withdrawals, transfers, and loan applications efficiently and accurately.
- Problem Resolution: Identifying and resolving customer complaints or issues in a timely manner, escalating complex problems when necessary.
- Account Maintenance: Assisting customers with account management tasks, including updating personal information, issuing bank statements, and closing accounts.
- Sales Support: Promoting bank products and services to customers, including loans, credit cards, and investment options, and referring potential leads to appropriate departments.
- Compliance and Documentation: Ensuring that all customer interactions comply with banking regulations and maintaining accurate records of transactions and communications.
- Customer Education: Providing guidance on the use of banking technology, such as online banking and mobile apps, to enhance customer experience.
- Feedback Collection: Gathering customer feedback to help improve services and identify areas for enhancement in service delivery.
- Collaboration with Teams: Working closely with other departments to ensure seamless customer experience and effective problem resolution.
- Training and Development: Participating in training programs to stay updated on banking products, services, and compliance requirements.
- Full time 40 hours per week - (7.30 am-5.30 pm)
- Key Accomplishments:
- Problem Resolution: Identifying and resolving customer complaints or issues in a timely manner, escalating complex problems when necessary.
- Account Maintenance: Assisting customers with account management tasks, including updating personal information, issuing bank statements, and closing accounts.
- Sales Support: Promoting bank products and services to customers, including loans, credit cards, and investment options, and referring potential leads to appropriate departments.
- Compliance and Documentation: Ensuring that all customer interactions comply with banking regulations and maintaining accurate records of transactions and communications.
- Customer Education: Providing guidance on the use of banking technology, such as online banking and mobile apps, to enhance customer experience.
- Feedback Collection: Gathering customer feedback to help improve services and identify areas for enhancement in service delivery.
- Collaboration with Teams: Working closely with other departments to ensure seamless customer experience and effective problem resolution.
- Training and Development: Participating in training programs to stay updated on banking products, services, and compliance requirements.
Customer Service Officer
Equatorial Trust Bank
06.2007 - 07.2011
- I resolved customer complaints, established new accounts, maintained existing accounts, opened ATM cards and Internet banking, facilitated local and domiciliary phone transfers, and escalated any transactions requiring head office approval. I created an electronic filing system that made storing and retrieving customer documents seamless and efficient. The physical documents were placed in alphabetical order, and a corresponding electronic file showed the exact location of each document. I also had the role of the branch Learning Champion as appointed by the bank. In this role, I was charged with organizing weekly staff training, where I chaired our knowledge-sharing sessions. This program helped with the bank’s goal of continuing education for staff members.
- Customer Complaint Resolution: Successfully resolved customer complaints, enhancing customer satisfaction.
- Account Management: Established new accounts and maintained existing ones, contributing to customer retention and growth.
- Transaction Facilitation: Opened ATM cards and Internet banking, and facilitated local and domiciliary phone transfers, improving service accessibility.
- Process Improvement: Created an electronic filing system for seamless storage and retrieval of customer documents, increasing operational efficiency.
- Organizational Skills: Developed an alphabetical filing system that paired physical documents with corresponding electronic files for easy access.
- Staff Development: Served as the branch Learning Champion, organizing weekly training sessions that promoted knowledge sharing and aligned with the bank’s continuing education goals.
- Full Time 40 HOURS PER WEEK-(7.30 AM-5.30 PM)
- Key Accomplishments:
- Customer Complaint Resolution: Successfully resolved customer complaints, enhancing customer satisfaction.
- Account Management: Established new accounts and maintained existing ones, contributing to customer retention and growth.
- Transaction Facilitation: Opened ATM cards and Internet banking, and facilitated local and domiciliary phone transfers, improving service accessibility.
- Process Improvement: Created an electronic filing system for seamless storage and retrieval of customer documents, increasing operational efficiency.
- Organizational Skills: Developed an alphabetical filing system that paired physical documents with corresponding electronic files for easy access.
- Staff Development: Served as the branch Learning Champion, organizing weekly training sessions that promoted knowledge sharing and aligned with the bank’s continuing education goals.
- Sustainability: The electronic filing system I created has been replicated and used bank-wide to foster efficiency.
Education
Bachelor of Science - Nursing
University of Phoenix
Phoenix, AZ08.2023
Associate Degree - Nursing
Fortis College
Cincinnati, OH10.2021
Master of Business Administration - undefined
ESUT Business School
Enugu, Nigeria08.2013
Bachelor of Arts - English and Literature
Abia State University
Uturu, Nigeria07.2004
Skills
- Psychiatric Nursing Care: Extensive experience working with patients diagnosed with severe mental illness, substance use disorders, dementia, Alzheimer’s disease and PTSD
- Substance Abuse Treatment: Expertise in detoxification protocols, managing withdrawal symptoms, and providing trauma-informed care for dual-diagnosis patients
- Crisis Intervention: Skilled in de-escalation techniques, managing high-acuity psychiatric crises, and ensuring patient and staff safety
- Leadership & Mentorship: Strong track record of mentoring and precepting new nurses, fostering their professional development, and ensuring adherence to best practices Efficiency in performing my role as a Charge nurse
- Compliance & Quality Assurance: Solid background in healthcare regulatory compliance, including FDA guidelines and banking risk management
- Bilingual Communication: Fluent in English and Igbo, with a proven ability to communicate effectively across
- Multidisciplinary Team Leadership: Demonstrated success in leading interdisciplinary teams, including physicians, case managers, and social workers, to provide cohesive patient care
Certification
- Registered Nurse in the State of Ohio, Multi-State/Compact License; 2021- Present
- ACLS Certification
- BLS Certification
- University of Cincinnati Medical Center Nurse Residency Program
- Mental Health Crisis Intervention Training
- De-escalation Techniques for Psychiatric Settings
- CPI - Nonviolent Crisis Intervention (NVCI) Training
LANGUAGES
English
Igbo
Timeline
Registered Nurse
University Of Cincinnati Medical Centre (UC)
01.2022 - Current
Quality Assurance Specialist
Nnodum Pharmaceuticals Corp
07.2019 - 12.2022
Compliance Officer
Sterling Bank PLC
01.2015 - 07.2019
Relationship Manager
Sterling Bank PLC
01.2014 - 01.2015
Customer Service Officer
Sterling Bank PLC
07.2011 - 01.2014
Customer Service Officer
Equatorial Trust Bank
06.2007 - 07.2011
Associate Degree - Nursing
Fortis College
Master of Business Administration - undefined
ESUT Business School
Bachelor of Arts - English and Literature
Abia State University
Bachelor of Science - Nursing
University of Phoenix