Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
12.2023
12.2023
Graduate Assistant
Missouri State University
01.2022 - Current
Developed a data driven solution to identify trends and patterns in student university account password issues, improving security and users experience
Reduced average resolution time for password related issues by 20%
Collaborated with a cross sectional team to create interactive dashboard using tableau to visualize password related issues (pending/resolved)
Analyzed data related to student and class instructor's blackboard issues, identifying common problems, and suggesting improvements
Spearheaded projects, addressing software licensing and access issues for many students resulting in improved software availability across board
Created/managed the ticket form of university employees/students IT related issues and provided knowledge-based instructions to address the reported issues through Team Dynamix Web Application
Reset client's university account and email login password with CAMS web application and included new security options with multi factor authentication.
Project Manager/Field Engineer
Masters Energy Oil and Gas Ltd
01.2015 - 01.2021
Led project planning, execution, & monitoring, ensuring the successful filtration of completion fluids using the complete sets of Brine Filtration Equipment's to meet project objectives and specifications
Oversaw the development and execution of filtration strategies, ensuring the quality and integrity of completion fluids for downstream processes
Conducted risk assessments and implemented mitigation strategies to address potential challenges in the completion fluids filtration process
Collaborated with suppliers and vendors to procure, install, and maintain twin filter filtration equipment, ensuring seamless project operations
Monitored project timelines, budgets, and resources to achieve successful and timely completion of completion fluids filtration projects
Directed and managed projects involving the distribution of petroleum products to International Oil Companies (IOCs)
Monitored key performance indicators (KPIs) and implemented improvements to enhance overall distribution efficiency and client satisfaction.