Chidubem Ifediora

· Led a collaborative effort to develop a data-driven solution using Excel and Team Dynamix, analyzing student university account password issues. This resulted in a notable 40% reduction in password reset requests, saving the IT department an average of 15 hours per week.

· Led a cross-sectional team in the creation of an interactive Tableau dashboard, effectively representing blackboard issues (pending/resolved); resulted in a 30% reduction in customer support tickets and improved users’ satisfaction ratings by 15%.

· Managed IT-related tickets for employees and students, providing swift issue resolution through knowledge-based instructions. Achieved a 50% reduction in resolution times through collaborative efforts. Strengthened accounts with password resets using University CAMS web app and Microsoft Azure, implementing multi-factor authentication.

· Resolved software license and access issues for numerous students, achieving a notable 25% reduction in related support tickets. Implemented solutions through the Centralized Account Management System and Microsoft Azure in collaboration with the team.

• Completed a job simulation as a project manager for a hypothetical client launching a new brand.

• Drafted eight user stories using Trello & prioritized them by estimating the relative level of effort required.

• Demonstrated an understanding of key project management concepts by creating a comprehensive presentation, analyzing strengths & weaknesses of Agile and Waterfall methodologies.

• Led end-to-end project planning, execution, and monitoring, ensuring the successful filtration of completion fluids using Brine Filtration Equipment, surpassing project objectives and specifications.