Chiedza Coulthrust
West Palm Beach
Summary
Result-driven, experienced, dedicated, and highly motivated HR professional with extensive experience and passion in fostering high-performance cultures, driving strategic initiatives, and providing comprehensive HR support across all organizational levels, including large non-exempt populations. Skilled in employee relations, leadership coaching, and implementing effective HR processes to align business objectives. Adept at implementing HR policies, conducting employee training, and ensuring compliance with labor laws. Proven track record of improving employee satisfaction and contributing to the company's overall success. Experienced with Workday, Paycom, ADP, Applicant Stack, and Clear Care (HRIS) systems.
Overview
13
13
years of professional experience
Work History
Human Resources Manager
Home Instead Senior Care
06.2023 - 03.2024
- Spearheaded talent acquisition strategies, leveraging diverse recruitment channels and crafting compelling job descriptions, resulting in the elimination of caregiver overtime burnout.
- Served as a cultural ambassador, creating an engaging environment that resulted in a 15% increase in employee satisfaction scores and addressed employee relations issues promptly, reducing potential legal risks by 30%.
- Managed employee lifecycle events while nurturing a positive and inclusive workplace culture, fostering high levels of employee engagement and satisfaction.
- Drove people processes resulting in a 25% improvement in performance metrics and capability alignment, and contributed to business strategy, leading to a 10% increase in talent retention.
Human Resources Coordinator
Sonic Healthcare Systems USA
03.2015 - 12.2022
- Supported employee relations efforts by assisting with conflict resolution, disciplinary actions, and investigations, maintaining a fair and compliant workplace.
- Conducted comprehensive internal investigations to address employee fairness, transparency, and impartiality concerns 95% of the time.
- Facilitated onboarding and orientation programs to familiarize new hires with company policies.
- Managed end-to-end recruitment and onboarding processes in collaboration with hiring managers, ensuring a seamless candidate experience and rapid integration of new hires.
- Maintained compliance with federal, state, and local employment laws and regulations, as well as internal policies.
Administrative Assistant
NextEra Health & Well Being
07.2013 - 03.2015
- Orchestrated comprehensive patient care coordination for a network of over 3,000 employees and spearheaded front office operations, overseeing insurance claim processing and enforcing HIPAA regulations.
- Implemented and maintained meticulous HR record-keeping systems, ensuring full compliance with relevant laws.
- Maintained accurate and up-to-date employee records in the HRIS system.
Payroll Specialist
Mega Nursing Services
05.2012 - 07.2013
- Safeguarded employee compensation details and sensitive information, ensuring adherence to privacy laws and internal company protocols.
- Delivered expert technical assistance for the ADP Workforce Now platform and oversaw electronic payment methods and payroll deductions.
Staffing Coordinator
Health at Home
12.2010 - 04.2012
- Managed staff scheduling to guarantee adequate shift coverage and maintained critical departmental records and credentials.
- Collaborated with managers and supervisors to align staffing requirements with operational priorities.
Education
Master’s - business administration
University of Phoenix
Phoenix, AZBachelor of Science - Business
University of Phoenix
Phoenix, AZSkills
- HR Principles and Practices
- Leadership Coaching
- Employee Relations
- Project Management
- Business Acumen
- Communication
- Problem-solving
- Analytical Skills
- Compliance Management
- Recruiting & Onboarding
- HR policies and procedures
- Employee relations
- Microsoft office proficiency
- Training and mentoring
- Records management
- Benefits and compensation management
Timeline
Human Resources Manager
Home Instead Senior Care
06.2023 - 03.2024
Human Resources Coordinator
Sonic Healthcare Systems USA
03.2015 - 12.2022
Administrative Assistant
NextEra Health & Well Being
07.2013 - 03.2015
Payroll Specialist
Mega Nursing Services
05.2012 - 07.2013
Staffing Coordinator
Health at Home
12.2010 - 04.2012
Bachelor of Science - Business
University of Phoenix
Master’s - business administration
University of Phoenix
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