CHIEDZA MATURURE
Lusail
Summary
Dedicated and customer-focused individual with a strong desire to learn and advance within the hospitality industry. Possessing a thorough understanding of hygiene and cleanliness standards, I have a keen eye for detail and exceptional organizational skills. With my friendly and reliable nature, I effortlessly create a welcoming and clean environment. Committed to enhancing the guest experience, my goal is to consistently provide exceptional service.
Overview
2
2
years of professional experience
Work History
Room Attendant
Four Seasons Resort and Residence at the Pearl Qatar
01.2023 - Current
- Consistently maintain high cleanliness and sanitation standards in assigned guest rooms, ensuring all rooms are pristine and welcoming.
- Promptly respond to guest and departmental requests, ensuring a seamless and pleasant guest experience.
- Perform dusting, buffing, and cleaning of walls and furniture, maintaining a polished and clean environment.
- Efficiently empty trash bins, replace dirty linens, and replenish room service items as needed.
- Ensure that all appliances in guest rooms are fully functional and in place, reporting any issues for maintenance.
- Perform thorough vacuuming and floor care duties, maintaining cleanliness and safety.
Identify and tag lost items, returning them promptly to the front desk to ensure guest satisfaction. - Strictly follow all safety, sanitation, and security protocols as per company and industry standards.
- Work closely with colleagues and other departments, ensuring timely and efficient operations and guest service.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Achieved time management goals by following designated schedules and completing assigned tasks within allotted time frames.
- Reduced guest complaints by maintaining a high standard of cleanliness in all assigned rooms.
- Maintained hotel safety standards by adhering to proper procedures for handling chemicals and equipment during cleaning tasks.
- Enhanced guest satisfaction by providing thorough and timely room cleaning services.
- Vacuumed carpets, mopped floors and dusted surfaces to maintain spotless environment.
Education
Diploma - Tourism and Hospitality Management
School of Hospitality and Tourism
01.2018
Skills
- Highly attentive to cleanliness and organization, ensuring that every guest suite is impeccable
- Friendly, approachable, and committed to enhancing the guest experience, even in high-pressure environments
- Ability to prioritize tasks efficiently and manage time in a fast-paced environment
Knowledge of safety standards and sanitation protocols, including proper handling of cleaning chemicals - Able to communicate clearly and professionally with guests, colleagues, and supervisors
- Quick and effective in resolving guest issues or maintenance concerns in a timely manner
- Teamwork
- Bed making proficiency
- Cleaning techniques
- Room preparation
- Linens and toiletries replacement
- Energy conservation
- Customer service
References
References available upon request
Awards
Single handedly prepared equivalent of 20 rooms within one day for an international delegation, during a particular strain of staff shortage., Implement a series of pre-season hotel preparation tasks which reduced room preparation time by 50%.
Timeline
Room Attendant
Four Seasons Resort and Residence at the Pearl Qatar
01.2023 - Current
Diploma - Tourism and Hospitality Management
School of Hospitality and Tourism
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