Chieko Cox
East Orange,NJ
Summary
Proven to enhance office efficiency and patient care, I excel in technical support and time management. Spearheaded document management improvements and reduced hazardous waste, showcasing my attention to detail and security awareness. My background includes training teams and streamlining emergency procedures, significantly improving service delivery and workplace safety. All while maintaining a professional appearance and demeanor and expertly completing assigned tasks with focus. Dependable and quick-learning team player with effective communication and organization skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Administration Receptionist
Complete Care at Orang Park
2023.03 - Current
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Implemented new organizational systems for improved document management and increased efficiency.
- Trained new receptionists on company policies and procedures, ensuring consistent quality of service across all team members.
- Collaborated with team members on projects, promoting a positive work environment and increasing productivity.
- Assisted executive staff with daily tasks such as calendar management and itinerary planning.
- Enhanced office efficiency by managing incoming calls and greeting visitors in a professional manner.
- Improved communication between departments by regularly updating contact lists and facilitating interdepartmental correspondence.
- Assisted with various administrative tasks, contributing to the overall smooth operation of the office.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Managed multiple tasks and met time-sensitive deadlines.
Dispatcher
Amazon
2022.11 - 2023.12
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of Number fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
Environmental Technician
St. Barnabas Medical Center
2023.01 - 2023.04
- Ensured safe storage of chemicals through careful organization, labeling, and containment practices within designated areas.
- Participated in regular safety meetings to promote a culture of environmental stewardship and workplace safety within the organization.
- Worked with site to maintain compliance with applicable environment regulations.
- Reduced hazardous waste generation through implementing effective waste minimization strategies.
Emergency Room Technician
Newark Beth Isreal Hospital
2020.12 - 2022.10
- Responded quickly and calmly to emergency situations, providing life-saving measures when necessary.
- Assisted in obtaining and documenting vital signs and placement of oxygen saturation, cardiac monitoring, and non-invasive blood pressure monitoring systems.
- Improved patient care by efficiently performing emergency room procedures such as wound dressing, splinting, and CPR.
- Assisted with resuscitation, CPR, and emergency airway procedures.
- Collected basic samples, labeled specimens properly, and transferred to laboratory for testing.
- Demonstrated adaptability in fast-paced environments by managing multiple tasks simultaneously while maintaining high levels of accuracy under pressure.
- Enhanced ER efficiency through proficient use of medical equipment like EKG machines, defibrillators, and vital sign monitors.
- Provided compassionate care to patients during their emergency room visit, addressing concerns and offering emotional support when needed.
- Worked with nurses to assess patients and prepare for tests and procedures.
- Quickly responded to codes and cardiac monitor alarms.
- Carried out phlebotomy procedures and watched for adverse reactions.
- Provided exceptional service by maintaining a professional demeanor and exercising excellent interpersonal skills when interacting with patients, families, and colleagues alike.
- Provided triage, first-aid and referral to outside medical providers during workplace injury or medical emergency.
- Ensured compliance with infection control protocols through rigorous adherence to proper hand hygiene practices and sanitization of equipment after each use.
- Reduced wait times by effectively triaging patients to prioritize treatment based on the severity of their conditions.
- Inserted peripheral IVs and administered non-medication IV fluids.
Education
High School Diploma - Science
Urban Assembly School For Math And Science
Brooklyn, NYBachelors - Biotechnology
York College of The City University of New York
Jamaica, NY2025
Skills
Attentive to detail
Certification
Phlebotomist
Timeline
Administration Receptionist
Complete Care at Orang Park
2023.03 - Current
Environmental Technician
St. Barnabas Medical Center
2023.01 - 2023.04
Dispatcher
Amazon
2022.11 - 2023.12
Emergency Room Technician
Newark Beth Isreal Hospital
2020.12 - 2022.10
High School Diploma - Science
Urban Assembly School For Math And Science
Bachelors - Biotechnology
York College of The City University of New York
Phlebotomist
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