Chiel Solomonoff
Port Saint Lucie,FL
Summary
Skilled Front Desk Supervisor successful at solving a range of daily issues with an efficient and professional attitude. Demonstrated adapting to changing demands and learn new information quickly. Skilled in training and managing personnel and providing excellent shift coverage to meet guest needs.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Front Desk Supervisor
Holiday Inn Lansdale
Kulpsville, PA
01.2017 - 09.2023
- Greeted and welcomed guests in a friendly, professional manner.
- Monitored the front desk staff to ensure proper customer service was provided.
- Provided support to guests with check-in and check-out procedures.
- Resolved customer complaints promptly and efficiently.
Front Desk Associate
Gotham Gastroenterology
New York, NY
01.2014 - 01.2017
- Scheduled all consultations & appointments for multi-site, multi-physician specialty practice
- Worked cohesively with surgical coordinator
- Counseled and scheduled patients for Colonoscopies, EGD's and various other procedures
- Served as the Doctors liaison to communicate patient concerns and deliver patient related guidance as instructed
- Answered multiple phone lines, triaged calls, and then routed calls to appropriate departments
- Executed insurance verification and pre-authorizations
Security- Fire Safety Director
Sheraton Tribeca, New York Hotel
New York, NY
01.2014 - 01.2017
- Resolved all guest complaints in a calm fashion by listening first and speaking second – which routinely result in equitable outcomes, Prepared and updated fire safety team charts as directed by management
- Routinely covered Front Desk check-ins during agents breaks
- Routinely covered Front Desk check-ins during agents breaks
- Supervised testing and inspection of all fire extinguishers in base building areas
- Worked cohesively with Manager to resolve any guest related disconnects
- Maintained and secured property by performing safety checks and ensuring compliance
Front Desk Agent, Auditor
Brooklyn Way Hotel, BW Premier Collection
New York
01.2012 - 01.2014
- Made reservations, and checked guests in and out of the hotel
- Produced reports that outlined room occupancy totals, daily transactions
- Reconciled revenue totals and other figures for management review
- Facilitated a seamless check-in and out client experience
- Processed guest charges voucher and credit card vouchers
- Maintained the highest level of confidentiality
- Audited all account postings / balances for accuracy
Assistant Front Desk Manager, Night Auditor
Montauk Yacht Club Resort & Marina
Montauk, NY
01.2009 - 01.2012
- Reviewed and ensured that all charges were assigned to the appropriate departments
- Provided direct management for the overnight team
- Verified revenue from all sources for accuracy and remedied discrepancies
- Reconciled all accounts posting and balancing
Guest Relations; Front Desk Supervisor
Panoramic View Resort
New York
01.2004 - 01.2009
- Routinely ran a seamless flow of daily operations and trained and developed staff to maintain, meet and exceed operational goals
- Maintained a friendly, cheerful and courteous demeanor at all times
- Courteously and accurately answered inquiries from guests and accepts hotel
- Maintained confidentiality and discreet behavior consistent with situation need
- Delivered outstanding customer care at all times and served as Direct Link for all high profile and VIP guests
Front Desk Agent/Front Desk Manager
Buckingham Hotel
New York, NY
01.2001 - 01.2004
- Supervised and delegated the daily duties to the FD and House Keeping Staff
- Managed guest reviews, feedbacks and put corrective actions in place to remedy disconnects
- Provided superior quality service while delivering the highest level of client service
- Routinely achieved recognition for guest interaction and service assistance
- Monitored all assignment for performance and adherence to company policies
Education
Hotel and Restaurant Management - Associate of Applied Science
SUNY Delhi
Skills
- Strong leadership & supervision
- Five-star hotel experience
- Collaborative communications
- Complex problem resolution
- Financial management
- Safety standards knowledge
- Active listening
- Team oriented
- Adept multitasking
- Professional demeanor
- Concierge background
- Front desk experience
- Resort experience
- Guest satisfaction specialist
- Luxury guest services
- Staff training & development
- Effective time management
- Exceptional telephone etiquette
- Reservations and booking system
- Patient scheduling
- Quality assurance
Certification
Best Western Hotel; NYC Fire Dept. Fire Safety Director, 87249157
References
Available upon request
Timeline
Front Desk Supervisor
Holiday Inn Lansdale
01.2017 - 09.2023
Front Desk Associate
Gotham Gastroenterology
01.2014 - 01.2017
Security- Fire Safety Director
Sheraton Tribeca, New York Hotel
01.2014 - 01.2017
Front Desk Agent, Auditor
Brooklyn Way Hotel, BW Premier Collection
01.2012 - 01.2014
Assistant Front Desk Manager, Night Auditor
Montauk Yacht Club Resort & Marina
01.2009 - 01.2012
Guest Relations; Front Desk Supervisor
Panoramic View Resort
01.2004 - 01.2009
Front Desk Agent/Front Desk Manager
Buckingham Hotel
01.2001 - 01.2004
Hotel and Restaurant Management - Associate of Applied Science
SUNY Delhi
Similar Profiles
Chastine Ann Elgarico BelardeChastine Ann Elgarico Belarde
Cluster Groups & Events Senior Manager at Crowne Plaza Deira/Crowne Plaza Jumeirah/Holiday Inn Al Maktoum/Staybridge Suites Al Maktoum/Holiday Inn Express Safa Park/Holiday Inn Express Dubai Airport/Holiday Inn Express JumeirahCluster Groups & Events Senior Manager at Crowne Plaza Deira/Crowne Plaza Jumeirah/Holiday Inn Al Maktoum/Staybridge Suites Al Maktoum/Holiday Inn Express Safa Park/Holiday Inn Express Dubai Airport/Holiday Inn Express Jumeirah
Abdul BhedaAbdul Bheda
Regional Director of Operations at Holiday Inn/ Holiday Inn Express & Suites/MarriottRegional Director of Operations at Holiday Inn/ Holiday Inn Express & Suites/Marriott
Emma NandEmma Nand
Director of Sales - NZ at voco Auckland City Centre (201 KEYS), Holiday Inn Express Auckland (294 KEYS), Holiday Inn Express and Suites Queenstown (227 KEYS)Director of Sales - NZ at voco Auckland City Centre (201 KEYS), Holiday Inn Express Auckland (294 KEYS), Holiday Inn Express and Suites Queenstown (227 KEYS)
ALIAS AURELIENALIAS AURELIEN
Correctional Officer at Florida Department of CorrectionsCorrectional Officer at Florida Department of Corrections
Tyler SwansonTyler Swanson
Server at Outback SteakhouseServer at Outback Steakhouse