Chien Chen
Murrieta,CA
Summary
Dynamic professional with extensive experience at Lake Elsinore Casino, excelling in customer engagement and game integrity. Proven adaptability and strong mathematical skills enhance operational efficiency. Recognized for training new staff and fostering a positive atmosphere, contributing to a 20% increase in customer satisfaction. Skilled in maintaining casino equipment and delivering exceptional service.
Overview
28
28
years of professional experience
Work History
Casino Dealer
Lake Elsinore Casino
02.2007 - Current
- Engaged players in various casino games, ensuring adherence to rules and regulations.
- Monitored table activity to maintain game integrity and compliance with gaming laws.
- Handled cash transactions accurately, providing change and maintaining a balanced cash drawer.
- Demonstrated knowledge of game procedures, enhancing customer experience through effective communication.
- Assisted in training new dealers on game operations and customer engagement techniques.
- Collaborated with team members to create an inviting atmosphere for guests at the table.
- Resolved player inquiries promptly, ensuring satisfaction and fostering repeat business.
- Maintained cleanliness and organization of gaming tables, promoting a professional environment.
- Contributed to a positive workplace atmosphere by collaborating well with colleagues and supporting management decisions.
- Maintained fast, smooth game pace by efficiently handling dice, chips, money, and cards.
- Increased table game efficiency with effective chip handling and accurate card dealing techniques.
- Promoted responsible gambling practices, recognizing signs of problem gambling and addressing concerns appropriately.
- Inspected cards and gaming equipment to verify proper functioning and good working order.
- Promoted customer retention and satisfaction by greeting guests and encouraging fun gameplay environment.
- Dealt appropriate number of cards to each player and verify placed bets before starting game.
- Dealt cards in Type games and monitored players' behavior for signs of cheating.
- Collaborated closely with floor supervisors regarding rule enforcement or escalating issues beyond normal dealer responsibilities.
- Developed strong rapport with guests, resulting in regular clientele and increased tips for excellent service.
- Provided a welcoming atmosphere for players, addressing questions about rules and providing helpful advice on gameplay strategies.
- Managed high-stress situations calmly, resolving disputes between players when necessary while preserving game flow.
- Optimized guest satisfaction by adjusting table settings to accommodate individual preferences for seating arrangements or betting limits.
- Skillfully managed the float, accurately balancing chips at the end of each shift with minimal discrepancies.
- Showcased adaptability by proficiently dealing multiple table games according to casino requirements.
- Assisted in training new dealers, sharing expertise to improve overall team performance and knowledge.
- Enhanced customer experience by providing exceptional service and maintaining a professional demeanor during casino games.
- Kept gaming areas clean and organized to maintain safe and secure environment.
- Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
- Answered players questions and resolved disputes to provide excellent customer service.
- Learned and followed company procedures to maintain consistency and standards.
- Trained new dealers in rules and operation of different games.
Casino Dealer , Casino Floormen
Sycuan Casino Resort
08.2007 - 08.2017
- Managed game flow, engaging players while maintaining a professional atmosphere.
- Monitored player behavior, identifying and addressing irregularities promptly.
- Provided excellent customer service, enhancing overall guest experience at the casino.
- Conducted cash handling transactions accurately during gaming operations.
- Collaborated with team members to resolve disputes and maintain game integrity.
- Trained new dealers on game procedures and operational standards effectively.
- Contributed to a positive workplace atmosphere by collaborating well with colleagues and supporting management decisions.
- Maintained fast, smooth game pace by efficiently handling dice, chips, money, and cards.
- Promoted responsible gambling practices, recognizing signs of problem gambling and addressing concerns appropriately.
- Increased table game efficiency with effective chip handling and accurate card dealing techniques.
- Inspected cards and gaming equipment to verify proper functioning and good working order.
Sous Chef
Premier Food Services ( Del Mar Race Track)
06.2001 - 09.2007
- Supervised kitchen staff, ensuring adherence to food safety and sanitation standards.
- Developed and executed seasonal menu items, incorporating local ingredients and trends.
- Streamlined food preparation processes, enhancing efficiency and reducing waste.
- Trained junior chefs in culinary techniques and kitchen operations, fostering skill development.
Lead Line Cook Supervisor.
Barona Casino
07.2004 - 07.2007
- Supervised kitchen staff to ensure efficient food preparation and service.
- Developed daily menu specials based on seasonal ingredients and customer preferences.
- Trained new cooks on food safety standards and operational procedures.
- Collaborated with management to enhance kitchen workflow and minimize waste.
Event Chef
Carriage Trade Catering
11.2003 - 11.2006
- Led culinary team in planning and executing large-scale events, ensuring seamless service delivery.
- Developed innovative menus tailored to client preferences and dietary restrictions.
- Oversaw food preparation and presentation, maintaining high standards of quality and safety.
- Collaborated with event planners to coordinate logistics and timelines for successful event execution.
Line Cook. Kitchen Manager Chinese Restarant ..
Sunny Gardens
08.1997 - 08.2004
- Prepared and cooked high-quality meals according to standardized recipes.
- Maintained cleanliness and organization of kitchen workspace, ensuring compliance with health regulations.
- Collaborated with team members to streamline food preparation processes and improve efficiency.
- Trained new kitchen staff on food safety practices and cooking techniques.
Pantry Garde Manger
Rainwaters Steakhouse
01.2003 - 04.2004
- Prepared and organized ingredients for daily service, ensuring freshness and quality standards.
- Developed and maintained creative salad and appetizer presentations to enhance menu offerings.
- Collaborated with kitchen staff to streamline food preparation processes and minimize waste.
- Trained junior staff on best practices for food safety and ingredient handling procedures.
Education
No Degree - Culinary Arts.
Grossmont College
El Cajon, CASkills
- Strong mathematical skills
- Speech clarity
- Casino equipment maintenance
- Adaptability to change
Languages
Chinese (Mandarin)
Elementary
Timeline
Casino Dealer , Casino Floormen
Sycuan Casino Resort
08.2007 - 08.2017
Casino Dealer
Lake Elsinore Casino
02.2007 - Current
Lead Line Cook Supervisor.
Barona Casino
07.2004 - 07.2007
Event Chef
Carriage Trade Catering
11.2003 - 11.2006
Pantry Garde Manger
Rainwaters Steakhouse
01.2003 - 04.2004
Sous Chef
Premier Food Services ( Del Mar Race Track)
06.2001 - 09.2007
Line Cook. Kitchen Manager Chinese Restarant ..
Sunny Gardens
08.1997 - 08.2004
No Degree - Culinary Arts.
Grossmont College