Chienshing Ho

• Promoted new products and sales to encourage revenue growth and boost up selling.
• Built and maintained track record of yearly sales increased by 15 to 20% throughout 2021 to 2022.
• Established good customers rapport.
• Managed store operation duties, including preparing cash drawers and checking equipment for proper functioning to maintain optimal performance levels.
• Achieved sales goals and business objectives by motivating staff and promoting product benefits.
• Maintained inventory accuracy by accurately counting stock-on-hand and reconciling discrepancies.
• Trained, supervised and motivated team of 5 retail professionals to provide knowledgeable and fast service to every guest.
• Completed administrative duties, including opening and closing reports and bank deposits, each day to keep back-office functions current and accurate.

• Assisted customers by finding the specific style timepiece and checking inventory for items at other locations.
• Recommended merchandise to customers based on needs and preferences.
• Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
• Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
• Demonstrated products to customers, discussed features and redirected objections to capture sales.
• Educated customers on product and service offerings.

• Inspected timepieces for problems and determined necessary repairs to produce accurate time and cost estimates.
• Provided excellent service and attention to customers when face-to-face or through phone conversations.
• Actively maintained entire inventory by keeping it on current date and correct time.
• Continually on daily basis performed battery changing and conducted diagnostic test to ensure all timepieces are functioning within manufacturer's specifications.
• Interacted and assisted consumers with customer service related issues.
• Educated consumers and colleagues general knowledge of watch's features and complications.
• Advised customers on how to operate chronograph, general usage and maintaining of mechanical (manual/automatic) timepieces.
• Earned reputation for good attendance and hard work.

Tourneau LLC Manhattan, NY

Merchandiser 4/2007-9/2015

• Determined value and retail resale price of watches of all vendors for consumers interested in buying new or trade-ins to trade up.
• Examined watches for authenticity and general condition.
• Evaluated fair market value by carefully researching and comparing identical items on the internet.
• Installed new bracelets, added links, replaced new straps and buckles.
• Implemented quality control, examined each watch individually to ensure all features and complications were working and met manufacture's specifications.