Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Chierre Davis

Montgomery,USA

Summary

Dynamic customer service professional with a proven track record at Bank of America, excelling in complaint resolution and effective communication. Skilled in data entry and Microsoft Office Suite, I consistently enhance client satisfaction and streamline processes, ensuring a positive experience while addressing complex issues with enthusiasm and efficiency.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Bank of America
Montgomery, US
02.2024 - 05.2025
  • Assisted clients with credit card, bill pay, online banking, and payments.
  • Provided exceptional customer service in high-volume inbound call center.
  • Facilitated rewards and redemptions for client satisfaction.
  • Handled claims and disputed charges to ensure accurate resolutions.
  • Educated clients on fees and interest to prevent future charges.
  • Addressed limited checking account concerns efficiently.
  • Connected clients to appropriate departments when unable to resolve issues.
  • Resolved customer complaints through effective communication and problem-solving.

Crew Member

Chick-fil-A
Norfolk, US
06.2021 - 09.2023
  • Greeted customers, delivering exceptional service to enhance satisfaction.
  • Ensured accuracy of customer orders and efficient bagging processes.
  • Maintained cleanliness of lobby and restrooms to uphold hygiene standards.
  • Stocked store and organized items in designated locations for optimal accessibility.

Lien Specialist / Scanner Tech

Glasser & Glasser, PLC
Norfolk, US
08.2020 - 02.2023
  • Scanned documents accurately, ensuring proper filing within Lien specialist team.
  • Connected clients with appropriate attorneys or departments during receptionist lunch coverage.
  • Sorted and delivered backed-up mail to respective departments efficiently.
  • Coded garnishments along with Books and Pages for streamlined team operations.

Clerk

PRA Group
Norfolk, US
02.2019 - 06.2020
  • Provided accurate copies in required quantities for attorney offices nationwide.
  • Scanned forms and documents to appropriate dockets, ensuring precise digital records.
  • Created spreadsheets for case documentation, including docket coding.
  • Assisted with sorting, scanning, and copying office mail efficiently.

Customer Service Representative

QVC
Chesapeake, US
07.2018 - 02.2019
  • Resolved issues with customer orders, preventing future occurrences through systematic analysis.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Identified opportunities for upselling additional products or services based on customer needs.
  • Updated databases with new and modified customer data.
  • Utilized job-related software to prepare change of address records and issue service discontinuance orders.

Education

High school or equivalent -

Lake Taylor High School
Norfolk, VA
06.2018

Skills

  • Phone etiquette
  • Complaint resolution
  • Time management
  • Issue tracking
  • Data entry
  • Microsoft Office Suite
  • Excel proficiency
  • Customer service excellence
  • Interviewing techniques
  • Cash handling skills
  • Effective communication

Certification

  • Customer Service, 04/01/17, Present
  • Food Handler Certification
  • Driver's License

Timeline

Customer Service Representative

Bank of America
02.2024 - 05.2025

Crew Member

Chick-fil-A
06.2021 - 09.2023

Lien Specialist / Scanner Tech

Glasser & Glasser, PLC
08.2020 - 02.2023

Clerk

PRA Group
02.2019 - 06.2020

Customer Service Representative

QVC
07.2018 - 02.2019

High school or equivalent -

Lake Taylor High School

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