Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Chiffon Brooks

Beaufort,SC

Summary

Strong analytical and communication expertise with a successful background in collaboration and flexibility. Committed to enhancing team outcomes through continuous learning and development. Positive approach drives sustained performance gains.

Expertise in customer service management complemented by leadership training and a track record of dependability. Strong commitment to learning and accountability, with effective time management skills that enhance productivity in diverse settings.

Overview

22
22
years of professional experience

Work History

Seasonal Worker

HomeGoods
11.2025 - 01.2026

Achieved project completion ahead of deadlines by effectively managing team dynamics. Enhanced operational efficiency through strategic resource management. Drove successful outcomes by implementing best practices in project execution.

Achieved high customer satisfaction by effectively responding to inquiries and assisting with product searches. Enhanced shopping experiences through tailored recommendations and attentive service.

Maintained attractive and orderly displays to optimize customer experience and support sales objectives.

Achieved seamless cash register operations through effective backup support. Enhanced customer experience by managing returns and exchanges efficiently. Streamlined opening and closing procedures to optimize store readiness.

Collaborated with management and colleagues to support company culture, focusing on shrink reduction and safety program participation.

Sales Associate

Aldi
08.2025 - 11.2025
  • Managed customer service operations by welcoming guests, executing transactions swiftly, and supporting curbside order fulfillment.
  • Achieved effective merchandise presentation through strategic stocking and display creation. Enhanced store aesthetics by maintaining organized and visually appealing product arrangements. Drove customer interest with well-executed special buy displays.
  • Achieved a consistently clean and organized store environment through diligent maintenance efforts. Enhanced customer satisfaction by ensuring a welcoming shopping atmosphere. Improved operational efficiency by effectively managing cleaning equipment and supplies.
  • Collaborated effectively with team members to ensure seamless communication of issues and inventory necessities to management.
  • Monitored inventory accuracy during counts, contributing to effective inventory management and loss prevention strategies.
  • Monitored compliance with cash handling policies and security procedures to mitigate risks and enhance operational integrity.

PMGM

The Cookout
02.2024 - 08.2025
  • Managed end-of-day store closing activities in accordance with established protocols.
  • Streamlined daily management processes by efficiently handling paperwork and accurately logging credit card activities.
  • Achieved high customer satisfaction ratings through effective resolution of service issues. Enhanced team performance by streamlining communication processes. Fostered a customer-centric culture that prioritized client needs and expectations.
  • Followed OSHA and USDA guidelines to prepare and cook food products, maintaining high standards of hygiene and safety.
  • Conducted detailed training sessions for new cashiers, covering all functions to promote compliance with company policy.
  • Led a team of 5-10 employees, fostering collaboration and professional growth within the workforce.

Shift Leader/ Asst Shift Manager

Kentucky Fried Chicken
04.2021 - 06.2025
  • Achieved a consistently clean and organized environment through diligent cleaning practices. Enhanced operational efficiency by implementing effective stocking strategies for supplies. Promoted a positive experience for visitors through attention to cleanliness and order.
  • Monitored and recorded inventory levels of food products to support efficient supply chain operations.
  • Executed payment transactions using cashier and credit card machine to maintain financial accuracy and efficiency.
  • Achieved high customer satisfaction ratings by resolving complaints promptly and effectively. Improved service protocols, leading to enhanced customer loyalty and repeat business. Fostered a positive team environment to elevate service standards.
  • Conducted comprehensive training for new hires to ensure alignment with company standards and practices.
  • Verified and documented daily deposit transactions, meticulously aligning with paperwork and count requirements.
  • Achieved streamlined operations by implementing effective work schedules. Improved delivery timelines through strategic management of truck orders.

Certified Swing Manager

McDonald's
03.2021 - 03.2024
  • Directed crew shift planning and ensured seamless operational execution.
  • Executed prompt, precise, and courteous service to enhance customer experience.
  • Oversaw food safety protocols, cleanliness standards, quality assurance, and equipment maintenance.
  • Directed team management initiatives, focusing on training, coaching, and motivating crew members.
  • Facilitated departmental alignment with business goals to enhance target achievement.
  • Administered system access for cash deposits and time punches following certification protocols.

Sales Associate

Roses, Variety Wholesalers
09.2020 - 06.2022
  • Achieved high customer satisfaction through effective greeting and support. Resolved inquiries promptly to enhance service quality. Enabled customers to find desired items efficiently.
  • Managed sales operations by operating point of sale (POS) system, streamlining the purchasing process for customers.
  • Achieved efficient merchandise flow by streamlining truck unloading and shelf stocking operations. Enhanced customer experience through meticulous recovery of merchandise displays. Contributed to overall store efficiency by maintaining an organized and appealing shopping environment.
  • Executed store maintenance tasks, focusing on cleanliness, organization, and stock replenishment to enhance customer experience.
  • Assessed customer behavior to proactively identify and mitigate potential safety risks.

Desk Operations Specialist

Career Personnel Service (AU Hospital)
06.2020 - 10.2020

Utilized IDX and AccuReg systems to input patient insurance information for appointment scheduling.

Assisted in conducting COVID-19 tests to support public health initiatives. Collaborated with healthcare teams to facilitate testing processes. Provided accurate information to individuals regarding testing procedures.

Studied various forms of insurance, including Medicaid, Medicare, and TRICARE, to enhance knowledge base.

Cashier/Travel Team

The Cookout
09.2015 - 08.2020

Managed daily store openings and closings in accordance with established protocols to maintain security and compliance.

Oversaw daily cashier paperwork and credit card logs to uphold financial integrity. Managed transaction records to enhance operational efficiency. Collaborated with team members to resolve discrepancies and improve accuracy in financial reporting.

Prepared and cooked food products to ensure adherence to safety and quality standards set by OSHA and USDA.

Implemented training programs for new cashiers to ensure adherence to company policies and operational standards.

Highlighted significant accomplishments to demonstrate expertise and value.

Awarded Employee of the Month for consistently exceeding expectations and contributing to team success.

Celebrated exceptional performance by designating top contributors as Crew of the Week.

Obtained certification to enhance customer satisfaction and service quality.

Delivered rapid and precise service as drive-thru cashier to enhance customer satisfaction.

Led cross-functional teams in executing project plans to achieve strategic objectives. Oversaw project timelines and resource allocation to optimize efficiency. Fostered a collaborative environment to drive team performance and project success.

Oversaw customer service operations to improve response times and service quality. Developed training programs for staff to enhance customer interaction skills. Implemented strategies to elevate customer satisfaction and loyalty.

Established a reputation for dependability by consistently delivering high-quality work on time.

Facilitated customer satisfaction initiatives through prompt and thorough complaint management.

Implemented effective time management strategies to streamline workflow and meet deadlines.

Implemented structured systems to streamline project management and task prioritization.

Oversaw implementation of Microsoft programs to streamline workflows and improve productivity.

Developed and implemented mathematics curriculum to support academic growth and achievement.

Customer service

Housekeeper

Quality Inn
08.2018 - 11.2019

Performed meticulous dusting and polishing of furniture and fixtures to maintain cleanliness and presentation standards.

Enhanced overall hygiene in facilities by maintaining rigorous cleaning practices.

Maintained a hygienic kitchen environment to support food safety and quality.

Supported housekeeping team by preparing rooms with fresh linens and organized bedding.

Performed window cleaning to maintain visibility and cleanliness standards.

Supported daily cleaning operations by vacuuming and sanitizing carpets and rugs to enhance overall appearance.

Performed comprehensive cleaning tasks including sweeping, vacuuming, polishing, and mopping hard floors to enhance facility appearance.

Oversaw laundry operations, including sorting, washing, loading, and unloading processes. Improved workflow efficiency in laundry management.

Performed meticulous ironing of clothing items to enhance appearance and maintain quality standards.

Oversaw the operation of cleaning equipment to uphold facility standards. Managed the use of vacuums, mops, and other tools to enhance overall cleanliness. Coordinated cleaning efforts to promote a safe and welcoming environment.

Ensured availability of clean linens and toiletries to maintain hygiene standards in bathrooms.

Performed meticulous cleaning of mirrors and glass surfaces to enhance overall aesthetic appeal.

Maintained cleanliness and hygiene standards by regularly emptying trash receptacles and disposing of waste.

Enhanced client satisfaction by delivering impeccably cleaned draperies, contributing to a polished environment.

Oversaw the maintenance and cleaning of blinds to uphold aesthetic standards within facilities. Coordinated cleaning schedules to optimize operational efficiency and enhance client satisfaction. Managed resources effectively to maintain cleanliness and presentation of spaces.

Executed room tidying procedures to ensure a welcoming and comfortable environment.

Monitored stock levels of cleaning supplies to ensure availability and timely replenishment.

Identified and reported necessary repairs or replacements to maintain equipment functionality.

Heat Set Operator

Shaw Industries
04.2019 - 08.2019

Executed detailed assessments of assigned duties at the beginning of each shift and after every break to maintain workflow efficiency and quality standards.

Alerted supervisor to any problems or concerns swiftly to maintain operational efficiency.

Managed job creeling assignments to uphold production standards and timelines.

Conducted thorough identification of yarn packages, ensuring proper lot running on specified production lines.

Monitored and recorded downtime and waste data to support compliance and reporting requirements.

Achieved seamless doffing operations through proactive communication between creel and winder operators. Improved overall process efficiency by ensuring clarity in task execution.

Conducted thorough checks to confirm accurate doffing of each of the 48 spindles on the BLA winder.

Achieved seamless cutter functionality, enhancing operational efficiency. Facilitated yarn capture by the arbor during start-up, minimizing downtime. Reported doffing activities to streamline workflow.

Documented and conveyed error details to technicians, ensuring efficient problem-solving processes.

Oversaw patrol activities to guarantee optimal performance and adherence to security protocols.

Identified and escalated quality and run-ability concerns to supervisor to maintain production standards.

Oversaw the unloading process of conveyor belt, ensuring timely transfer of items for subsequent handling.

Implemented labeling system for yarn to enhance identification and streamline workflow.

Diagnosed and repaired breakouts immediately, enhancing system reliability and performance.

Executed changeover tasks in compliance with standard operating procedures to ensure seamless transitions.

Performed thorough initial labeling tasks to maintain organization and compliance in packaging operations.

Compiled and submitted Superba doff efficiency check sheet in accordance with project requirements.

Communicated mechanical problems to supervisor and technician to facilitate swift repairs and minimize downtime.

Monitored and enforced waste prevention practices to ensure compliance with sustainability standards.

Conducted regular inspections and maintained high housekeeping standards to enhance overall facility appearance.

Performed systematic assessments of yarn characteristics following prescribed inspection protocols.

Quality Control Inspector

Monroe Staffing
09.2015 - 10.2016
  • Conducted thorough inspections to ensure compliance with quality standards and specifications.
  • Identified defects and inconsistencies in products, initiating corrective actions to enhance quality control processes.
  • Collaborated with production teams to develop and implement quality assurance protocols, improving operational efficiency.
  • Trained new inspectors on inspection techniques, tools usage, and safety procedures to maintain high-quality standards.
  • Inspected quality of products, taking note of functionality, appearance and other specifications.
  • Inspected incoming and outgoing materials for accuracy and quality.
  • Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.

Cashier/ Sales Associate

Food Lion
01.2016 - 08.2016
  • Processed customer transactions accurately and efficiently, ensuring a smooth checkout experience.
  • Maintained cleanliness and organization of workstations, enhancing overall store environment.
  • Provided exceptional customer service by addressing inquiries and resolving issues promptly.
  • Trained new employees on cash handling procedures and customer interaction best practices.
  • Assisted management with daily financial reconciliations, ensuring accuracy in cash drawer balances.
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.

Press Operator

StaffMasters
12.2015 - 05.2016
  • Operated and maintained printing presses, ensuring optimal performance and quality output.
  • Set up press equipment according to job specifications to achieve production goals.
  • Monitored print runs for consistency, adjusting parameters as needed to maintain quality standards.
  • Trained junior operators on equipment operation and safety protocols, fostering skill development.

Cashier

Wendy's
03.2015 - 08.2015
  • Processed customer transactions accurately and efficiently using POS systems.
  • Provided exceptional customer service, resolving inquiries and complaints promptly.
  • Maintained clean and organized checkout areas to enhance customer experience.
  • Assisted in training new cashiers on operational procedures and company policies.

Drive Thru personnel

Bojangles
12.2014 - 03.2015
  • Oversaw daily store operations by adhering to opening and closing procedures.
  • Achieved streamlined financial operations by accurately processing daily cashier paperwork and maintaining comprehensive credit card logs.
  • Achieved high customer satisfaction by resolving issues swiftly and effectively. Enhanced client retention through personalized service and proactive communication. Increased team productivity by implementing efficient workflow processes.
  • Followed OSHA and USDA guidelines to prepare and cook food products, maintaining high standards of hygiene and safety.
  • Delivered detailed instruction on cashier functions, emphasizing company policy adherence.
  • Achieved timely project delivery by effectively managing team dynamics and resources. Enhanced project efficiency through proactive issue resolution and strategic planning. Drove successful outcomes by aligning team efforts with project goals.

Cashier/Cook

KFC
09.2014 - 12.2014
  • Managed daily store openings and closings in accordance with established protocols to maintain security and compliance.
  • Oversaw daily cashier paperwork and credit card logs to uphold financial integrity. Managed transaction records to facilitate accurate reporting. Collaborated with team members to resolve discrepancies and enhance operational efficiency.
  • Oversaw customer service operations to improve response times and service quality. Developed training programs for staff to enhance customer interaction skills. Implemented strategies to elevate customer satisfaction and loyalty.
  • Prepared and cooked food products adhering to established OSHA and USDA safety standards to ensure quality and safety.
  • Implemented training programs for new cashiers to ensure adherence to company policies and procedures.
  • Led project teams through all phases of development to achieve strategic objectives. Oversaw resource allocation and task assignments to optimize project efficiency. Fostered a collaborative environment to drive team performance and accountability.

Manager/Cashier

McDonald's
07.2014 - 11.2014
  • Streamlined management paperwork processes, resulting in improved accuracy and efficiency in cash documentation, deposit sheets, truck orders, and waste transfer sheets.
  • Assigned and adjusted daily shift positions, focusing on team strengths and workload balance.
  • Supervised and supported a daily workforce of 10-20 individuals to maintain productivity and morale.
  • Achieved streamlined operations by effectively managing time and resources. Enhanced team performance through strategic organization and time management. Facilitated successful project completion by optimizing scheduling and resource coordination.
  • Implemented structured onboarding programs to ensure new hires are proficient in all job functions associated with their positions.
  • Achieved timely project completion by effectively managing team dynamics and workflows. Enhanced project efficiency through proactive identification and resolution of challenges. Drove successful outcomes by aligning team efforts with organizational goals.

Cashier/Customer Service

Hardees
08.2009 - 08.2014
  • Managed store operations by efficiently opening and closing premises daily.
  • Executed comprehensive cleaning and stocking procedures to maintain optimal facility standards.
  • Facilitated accurate customer order processing and ensured precise food packaging.
  • Processed customer payments efficiently using cash register and credit card machine.
  • Processed food orders via phone and online channels in accordance with store policy.
  • Assisted teams in completing projects on schedule and within budget. Supported project planning and execution by coordinating tasks and resources. Contributed to team meetings by providing updates and feedback.

Cashier/Cook

Krystal's Restaurant
07.2012 - 07.2013
  • Achieved high levels of customer satisfaction through effective transaction handling and service. Improved checkout efficiency by implementing streamlined processes. Contributed to team success by maintaining a positive and organized work environment.
  • Achieved a consistently clean and organized environment through diligent cleaning practices. Enhanced operational efficiency by maintaining optimal stock levels of cleaning supplies. Promoted a positive experience for all users through attention to detail in facility maintenance.
  • Ensured clear communication and thorough conclusion of customer orders.
  • Achieved high customer satisfaction by managing cash register and credit card transactions with precision. Enhanced transaction accuracy through diligent record-keeping and attention to detail. Contributed to a seamless checkout experience, fostering repeat business.
  • Conducted hands-on training sessions for new cashiers, covering all essential functions and procedures.
  • Achieved project completion ahead of deadlines by effectively managing team dynamics and resources. Enhanced operational efficiency through strategic planning and execution of project milestones. Drove successful outcomes by aligning team efforts with organizational goals.

Debone

Amicks Farms LLC
09.2011 - 04.2012
  • Specialized in precise extraction of bone and skin from chicken parts to maintain product integrity.
  • Arranged items systematically, adhering to order details for precise packaging.
  • Achieved project completion ahead of deadlines through effective team management. Enhanced operational efficiency by streamlining processes and communication. Drove stakeholder satisfaction by delivering high-quality results consistently.

Shift Manager Trainee

Burger King
08.2004 - 12.2008
  • Oversaw daily cleaning operations to uphold high standards of cleanliness. Coordinated with team members to optimize cleaning schedules and procedures. Enhanced overall facility appearance and safety through effective management of cleaning activities.
  • Facilitated customer order intake to enhance service efficiency.
  • Managed payment transactions using cash register and credit card reader to enhance customer service efficiency.
  • Oversaw daily paperwork management and cash invoice processing to enhance operational efficiency. Led initiatives to optimize financial documentation practices. Coordinated with team members to ensure timely completion of administrative tasks.
  • Oversaw management paperwork related to truck orders and deposit slips. Coordinated employee scheduling to optimize workforce efficiency. Streamlined documentation processes to enhance operational effectiveness.
  • Led project teams through all phases of development to achieve timely and cost-effective results. Oversaw resource allocation and task assignments to optimize project delivery. Fostered a collaborative environment to enhance team performance and accountability.

Administrative Assistant

CDIC
08.2003 - 09.2008
  • Achieved streamlined operations through effective paperwork organization. Facilitated timely invoice processing, contributing to improved cash flow. Enhanced inventory control, resulting in reduced stock discrepancies.
  • Coordinated phone call responses to maintain high levels of customer satisfaction and engagement.
  • Implemented effective organizational strategies to manage multiple tasks and deadlines.
  • Achieved high customer satisfaction ratings by effectively managing support system operations. Enhanced response times through strategic process improvements. Delivered exceptional service that contributed to customer loyalty.
  • Monitored and adjusted daily activities to ensure efficient use of time and resources.
  • Achieved successful project delivery by managing timelines and budgets effectively. Drove team performance through clear communication and strategic planning. Enhanced project outcomes by implementing best practices in team collaboration and resource management.

Education

Certified Electrocardiogram Technician - Nursing

TenderCare Training School
Augusta, GA

CNA - Nursing

Tendercare Training School
Augusta, GA

High School Diploma -

Cornerstone Christian High
Townsend, GA

Phlebotomist - Nursing

Community Trade School
Yemassee, SC
05.2022

Skills

  • Rapid acquisition
  • committed work ethic
  • Collaborative engagement
  • Work scheduling
  • Precision-focused
  • Committed and responsible

Accomplishments

  • Employee of month

Timeline

Seasonal Worker

HomeGoods
11.2025 - 01.2026

Sales Associate

Aldi
08.2025 - 11.2025

PMGM

The Cookout
02.2024 - 08.2025

Shift Leader/ Asst Shift Manager

Kentucky Fried Chicken
04.2021 - 06.2025

Certified Swing Manager

McDonald's
03.2021 - 03.2024

Sales Associate

Roses, Variety Wholesalers
09.2020 - 06.2022

Desk Operations Specialist

Career Personnel Service (AU Hospital)
06.2020 - 10.2020

Heat Set Operator

Shaw Industries
04.2019 - 08.2019

Housekeeper

Quality Inn
08.2018 - 11.2019

Cashier/ Sales Associate

Food Lion
01.2016 - 08.2016

Press Operator

StaffMasters
12.2015 - 05.2016

Cashier/Travel Team

The Cookout
09.2015 - 08.2020

Quality Control Inspector

Monroe Staffing
09.2015 - 10.2016

Cashier

Wendy's
03.2015 - 08.2015

Drive Thru personnel

Bojangles
12.2014 - 03.2015

Cashier/Cook

KFC
09.2014 - 12.2014

Manager/Cashier

McDonald's
07.2014 - 11.2014

Cashier/Cook

Krystal's Restaurant
07.2012 - 07.2013

Debone

Amicks Farms LLC
09.2011 - 04.2012

Cashier/Customer Service

Hardees
08.2009 - 08.2014

Shift Manager Trainee

Burger King
08.2004 - 12.2008

Administrative Assistant

CDIC
08.2003 - 09.2008

Certified Electrocardiogram Technician - Nursing

TenderCare Training School

CNA - Nursing

Tendercare Training School

High School Diploma -

Cornerstone Christian High

Phlebotomist - Nursing

Community Trade School