Summary
Overview
Work History
Education
Skills
References
Interests
Volunteer Experience
Affiliations
References
Timeline
Generic

Chiffon Tracy Hodges

Savannah,GA

Summary

Results-driven Information Specialist with proven success in managing secure files and data. Accomplished team player with strong analysis and troubleshooting skills. Possesses superior communication skills with both technical and non-technical team members.

Overview

33
33
years of professional experience

Work History

Club Coordinator

Sunshine, Savannah High School
Savannah, Georgia
07.2018 - 08.2020
  • Contact: Denise Lindsey
  • Accountant Cell: (912) 844-9796
  • Coordinated and used the sunshine fund to bring a ray of sunshine and happiness into the lives of our co-workers
  • Celebrate co-workers’ life milestones and sponsor extraordinary events
  • Celebrate special occasions in the lives of its members throughout the year.

Information Specialist

Savannah-Chatham Board of Education
Savannah, GA
08.2019 - 08.2020
  • Inputted, processed, and verified all student data required for local, state, and federal reports
  • Maintained a 95% or better accuracy rate for data entry
  • Attended meetings and participated in professional development activities (regular workshops and training sessions necessary to maintain proficiency in using all current student information software)
  • Maintained a prominent level of confidentiality in administering all student information
  • Designed and printed reports as needed by school staff, district-level staff, and program managers
  • Worked with site administrators and the Manager of Student Information Specialist to correct irregularities with data or procedural issues related to student information
  • Conducted regular data integrity checks to ensure accurate, reliable data and compliance with the district, state, and federal reporting requirements
  • Supported and followed up on teachers concerning attendance and grade posting
  • Performs other duties as assigned

High School Teacher/Coordinator

Jobs for Georgia Graduates-Georgia Department of Labor
Savannah, Georgia
07.2015 - 08.2019
  • Under the general supervision of the State Jobs for Georgia Graduates (JGG) Program Coordinator, performed moderate difficulty in coordinating and implementing Jobs for Georgia Graduates functions while out stationed at a designated high school
  • Coordinated student selection, recruitment, enrollment, and scheduling of 38-40 high school seniors in the JGG Program, including 10-15 males
  • Averaged over 120 hours of contact time per student
  • Recruited local employers to hire and place students
  • Provided an acquisition of program objectives and outcomes and administration of follow-up activities
  • Promoted the JGG program within the assigned school and the local employer community
  • Collected, analyzed, documented, and maintained critical program data, identifying students, and resolving barriers to graduation
  • Facilitated career choices and planning for students
  • Taught students the JGG curriculum, which consists of 39 competencies
  • Connected and contacted career-oriented individuals in the community to be class speakers
  • Considerable local travel and some statewide travel were involved
  • Mentored students in other studies to help them graduate

Teacher

Armstrong State University and Savannah, Chatham Public School System
Savannah, GA
01.2016 - 08.2017
  • Assisted teachers with classrooms of 20-30 students
  • Established positive relationships with students, parents, teachers, and school administrators
  • Facilitated and implemented a variety of teaching methods such as discussions and demonstrations
  • Mentored and ecouraged students to persevere with challenging tasks
  • Established clear objectives for all lessons and projects
  • Tutored children individually and in small groups to help with difficult lessons
  • Collaborated with teachers to plan and schedule lessons to promote learning and student engagement
  • Employed a broad range of instructional techniques to retain student interest and maximize learning for technology use
  • Helped to improve students’ reading levels through guided reading groups and whole-group instruction
  • Differentiated instruction according to the student's ability and skill level.

Substitute Teacher # 12847010

Kelly Services
Savannah, GA
08.2014 - 06.2015
  • Provided instruction, mentored, facilitated, and managed children and the classroom environment, and promoted student learning in the absence of the regular classroom teachers in the Savannah- Chatham Public School System, K-12th grade.

Medicaid Eligibility Supervisor

GA Department of Human Services (DFCS)
Savannah, GA
08.2008 - 05.2012
  • Interpreted and managed HR policies, FMLA, ADA, and Workers' Compensation of employees
  • Investigated complaints and resolved employee conflict issues
  • Supervised and participated in recruiting and selection of employees
  • Completed mid-term and annual performance evaluations of employees
  • Built, coached, motivated, and supervised effective teams
  • Performed audits on caseloads and state quality controls for intake and review units
  • Managed and carried a caseload and completed Katie Beckett Medicaid reviews for Bryan, Bulloch, Effingham, Chatham, Camden, Glynn, Liberty, Long, and McIntosh counties
  • Facilitated and provided input and networked services through other agencies
  • Attended hearings and represented the agency in resolving customer case issues
  • Reviewed new and current programs to determine their efficiency, effectiveness, and compliance with state, local, federal, and HIPPA regulations
  • Mentored new case managers and help them learn their job

Medicaid Eligibility Supervisor

GA, DFCS
Savannah, GA
08.2008 - 05.2012

Financial/Business Manager

Grandparents Raising Grandchildren, Inc
Savannah, GA
10.2002 - 12.2011
  • Ruthie Hall (912) 236-5993
  • Used accepted accounting principles
  • Maintained and audited the Treasurer’s quantitative records
  • Completed form 990N and reported earnings electronically to the IRS yearly
  • Scheduled and attended meetings with members, officers, and the Board of Directors to report financial and business information
  • Established a host site for Angel Food Ministries
  • Prepared schedules, reports, presentations, etc
  • For the board of directors.

Medicaid Eligibility Specialist

GA Department of Human Resources
Savannah, GA
05.2005 - 07.2008
  • Coordinated eligibility determinations and related activities associated with Medicaid benefits for the aged, blind, and disabled population
  • Initiated claims against estates by monitoring deaths and informing the legal department to act on probate and estate issues to recoup Medicaid paid out on behalf of the customers
  • Provided consultation and technical assistance to the nursing home, hospital, hospice, and rehabilitation services personnel and family members concerning eligibility requirements
  • Served as a liaison between DFCS, Department of Medical Assistance, Social Security Administration, Veterans Administration, Savannah community, and state and federal agencies to coordinate customer benefits and services
  • Processed applications and reviews using appropriate criteria and policies consistently and according to established state guidelines
  • Facilitated seminars to communicate services with customers, other agencies, and professionals from cultural backgrounds

Medicaid Eligibility Specialist

GA
Savannah, GA
05.2005 - 07.2008
  • Patricia Brisbon Cell: (912) 663-1685
  • Coordinated eligibility determinations and related activities associated with Medicaid benefits for the aged, blind, and disabled population
  • Initiated claims against estates by monitoring deaths and informing the legal department to act on probate and estate issues to recoup Medicaid paid out on behalf of the customers
  • Provided consultation and technical assistance to the nursing home, hospital, hospice, and rehabilitation services personnel and family members concerning eligibility requirements
  • Served as a liaison between DFCS, Department of Medical Assistance, Social Security Administration, Veterans Administration, Savannah community, and state and federal agencies to coordinate customer benefits and services
  • Processed applications and reviews using appropriate criteria and policies consistently and according to established state guidelines
  • Facilitated seminars to communicate services with customers, other agencies, and professionals from cultural backgrounds.

Account Paraprofessional/Personnel Technician

GA Department of Corrections
Savannah, GA
10.2002 - 05.2005
  • Maintained a consistent, high-quality, customer-focused orientation when conducting Business and providing services to other agencies, employees, job applicants, inmates, and other external customers
  • Used accepted accounting princi
  • Assisted consumers in making applications for needed services (Medicaid, Food Stamps, AFDC, Social Security Benefits, VA Benefits, etc.)
  • Investigated complaints and resolved employee conflict issues
  • Assisted with HR policies involving employees' FMLA and Workers' Compensation claims
  • Served as application and technology liaison between IT and the agency as operations administrator to help maintain the computer system and server's proper functioning
  • Posted and calculated sick and annual personal leave for employees and acted as a liaison
  • Between insurers and recipients
  • Performed procurement responsibilities for the agency as an ordering and contract agent

Account Paraprofessional/Personnel Technician

GA Department of Corrections
Savannah, GA
10.2002 - 05.2005
  • Contact: Cathy Ellison Work: (912) 965-6330 Cell: (912) 441-9939
  • Maintained a consistent, high-quality, customer-focused orientation when conducting Business and providing services to other agencies, employees, job applicants, inmates, and other external customers
  • Used accepted accounting principles
  • Assisted consumers in making applications for needed services (Medicaid, Food Stamps, AFDC, Social Security Benefits, VA Benefits, etc.)
  • Investigated complaints and resolved employee conflict issues
  • Assisted with HR policies involving employees' FMLA and Workers’ Compensation claims
  • Served as application and technology liaison between IT and the agency as operations administrator to help maintain the computer system and server's proper functioning
  • Posted and calculated sick and annual personal leave for employees and acted as a liaison between insurers and recipients
  • Performed procurement responsibilities for the agency as an ordering and contract agent.

Program Assistant

Georgia Regional Hospital-Georgia Department of Human Resources
Savannah, GA
10.2000 - 09.2002
  • Assisted team leader in the absence of health technicians with clients housed in the Mental Retarded/Mental Health and Developmental Disabilities Unit
  • Served as liaison between the program, administrative, and technical operations
  • Determined the client's business nature and provided appropriate information and assistance to staff
  • Used computer to enter data from forms, records, and reports, prepared memos, and emails, and created documents and other correspondences
  • Initiated and compiled data for employees' sickness, personal, and annual leave
  • Trained staff to use Microsoft Office, other software, and hardware

Program Assistant

Georgia Regional Hospital
Savannah, GA
10.2000 - 09.2002
  • Assisted team leader in the absence of health technicians with clients housed in the Mental Retarded/Mental Health and Developmental Disabilities Unit
  • Served as liaison between the program, administrative, and technical operations
  • Determined the client’s business nature and provided appropriate information and assistance to staff
  • Used computer to enter data from forms, records, and reports, prepared memos, and emails, and created documents and other correspondences
  • Initiated and compiled data for employees’ sickness, personal, and annual leave
  • Trained staff to use Microsoft Office, other software, and hardware.

Medical Biller

Healthpac Computer Solutions
Savannah, GA
10.1999 - 09.2000
  • Collected current and delinquent accounts by establishing payment arrangements with patients, monitored payments, and followed up with patients when/if payment lapses occurred
  • Billed Medicare, Medicaid, Worker's Comp, and other third-party insurance for a medical panel of doctors in Georgia, Florida, South, and North Carolina
  • Entered and corrected CPT billing codes to receive payment for claims
  • Assisted programmers in creating software to improve and modify billing systems
  • Generated medical and financial reports of claims collected

Medical Biller

Healthpac Computer Solutions
Savannah, GA
01.1999 - 09.2000
  • Contact: Mary F
  • Petrea, (912) 508-2509
  • Collected current and delinquent accounts by establishing payment arrangements with patients, monitored payments, and followed up with patients when/if payment lapses occurred
  • Billed Medicare, Medicaid, Worker's Comp, and other third-party insurance for a medical panel of doctors in Georgia, Florida, South, and North Carolina
  • Entered and corrected CPT billing codes to receive payment for claims
  • Assisted programmers in creating software to improve and modify billing systems
  • Generated medical and financial reports of claims collected.

Accountant Paraprofessional/Administrative Clerk

Tidelands, CSB-Georgia Department of Human Resources
Savannah, GA
03.1987 - 09.1999
  • Built, coached, motivated, and supervised a capable team in accounts receivable
  • Performed generally acceptable accounting and fiscal control functions under the supervision of the Business Manager
  • Compiled statistical reports, and researched and verified various documents and statements that support the activities of 132 departments
  • Maintained Medicaid and Private Insurance Medicare bad-debt cost reports by tracking and billing claims electronically, monitoring collections, and compiling information
  • Organized weekly review meetings with employees and departments
  • Adhere to professional standards, hospital policies and procedures, federal, state, and local requirements, and JCAHO standards

Accountant Paraprofessional/Administrative Clerk

Tidelands, CSB
Savannah, GA
03.1987 - 09.1999
  • Contact: Kenneth Bontempo, (912) 667-1338
  • Built, coached, motivated, and supervised a capable team in accounts receivable
  • Performed generally acceptable accounting and fiscal control functions under the supervision of the Business Manager
  • Compiled statistical reports, and researched and verified various documents and statements that support the activities of 132 departments
  • Maintained Medicaid and Private Insurance Medicare bad-debt cost reports by tracking and billing claims electronically, monitoring collections, and compiling information
  • Organized weekly review meetings with employees and departments
  • Adhere to professional standards, hospital policies and procedures, federal, state, and local requirements, and JCAHO standards.

Manager

10.1999
  • Or (912) 308-2364
  • Interpreted and managed HR policies, FMLA, ADA, and Workers’ Compensation of employees
  • Investigated complaints and resolved employee conflict issues
  • Supervised and participated in recruiting and selection of employees
  • Completed mid-term and annual performance evaluations of employees
  • Built, coached, motivated, and supervised effective teams
  • Performed audits on caseloads and state quality controls for intake and review units
  • Managed and carried a caseload and completed Katie Beckett Medicaid reviews for Bryan, Bulloch, Effingham, Chatham, Camden, Glynn, Liberty, Long, and McIntosh counties
  • Facilitated and provided input and networked services through other agencies
  • Attended hearings and represented the agency in resolving customer case issues
  • Reviewed new and current programs to determine their efficiency, effectiveness, and compliance with state, local, federal, and HIPPA regulations
  • Mentored new case managers and help them learn their job.

Education

Ph.D. in Business Administration and Economics - Organizational Leadership

National University
San Diego, California
02.2025

MEd - General Education

Northcentral University
San Diego, California
10.2017

MEd - Instructional Technology

American InterContinental University
Hoffman Estates, IL
07.2006

BS - Business Administration

University of Phoenix
Phoenix, Arizona
04.2005

Skills

  • Proficient in: All Windows Software, Internet Explorer, Google Chrome, Firefox, Microsoft Packages (Access, Excel, Word, Works, Outlook, and Publisher); Adobe Workshop, Microsoft Teams, Google Teams, Zoom, teams, and texting
  • Experienced using the following equipment: Copiers, fax machines, scanners, computers, and calculators in offices, on the internet, and cell phones
  • Social Media Presence: Facebook, Snapchat, X, Instagram, Messenger, TikTok, and WhatsApp

References

REFERENCES: Available upon request.

Interests

Fraternity: , Member of the National Society of Leadership and Success (NSLS) since 10/21/2021

Volunteer Experience

Savannah High School, Sunshine Club Coordinator, 400 Pennsylvania Ave., Savannah, Georgia, 31404, 2018-07-01, 2020-08-15, Coordinated and used the sunshine fund to bring a ray of sunshine and happiness into the lives of our co-workers., Celebrate co-workers' life milestones and sponsor extraordinary events., Celebrate special occasions in the lives of its members throughout the year.

Affiliations

Fraternity: Member of the National Society of Leadership and Success (NSLS) since 10/21/2021

References

Available upon request.

Timeline

Information Specialist

Savannah-Chatham Board of Education
08.2019 - 08.2020

Club Coordinator

Sunshine, Savannah High School
07.2018 - 08.2020

Teacher

Armstrong State University and Savannah, Chatham Public School System
01.2016 - 08.2017

High School Teacher/Coordinator

Jobs for Georgia Graduates-Georgia Department of Labor
07.2015 - 08.2019

Substitute Teacher # 12847010

Kelly Services
08.2014 - 06.2015

Medicaid Eligibility Supervisor

GA Department of Human Services (DFCS)
08.2008 - 05.2012

Medicaid Eligibility Supervisor

GA, DFCS
08.2008 - 05.2012

Medicaid Eligibility Specialist

GA Department of Human Resources
05.2005 - 07.2008

Medicaid Eligibility Specialist

GA
05.2005 - 07.2008

Financial/Business Manager

Grandparents Raising Grandchildren, Inc
10.2002 - 12.2011

Account Paraprofessional/Personnel Technician

GA Department of Corrections
10.2002 - 05.2005

Account Paraprofessional/Personnel Technician

GA Department of Corrections
10.2002 - 05.2005

Program Assistant

Georgia Regional Hospital-Georgia Department of Human Resources
10.2000 - 09.2002

Program Assistant

Georgia Regional Hospital
10.2000 - 09.2002

Medical Biller

Healthpac Computer Solutions
10.1999 - 09.2000

Manager

10.1999

Medical Biller

Healthpac Computer Solutions
01.1999 - 09.2000

Accountant Paraprofessional/Administrative Clerk

Tidelands, CSB-Georgia Department of Human Resources
03.1987 - 09.1999

Accountant Paraprofessional/Administrative Clerk

Tidelands, CSB
03.1987 - 09.1999

Ph.D. in Business Administration and Economics - Organizational Leadership

National University

MEd - General Education

Northcentral University

MEd - Instructional Technology

American InterContinental University

BS - Business Administration

University of Phoenix

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Chiffon Tracy Hodges