Summary
Overview
Work History
Education
Skills
Timeline
Generic

Chigozie Muonagor

Hollywood,MD

Summary

Dynamic marketing and customer service professional with a proven track record at Sterling Bank, enhancing customer loyalty and driving sales growth through strategic marketing and exceptional service. Skilled in event planning and relationship building, adept at leveraging teamwork and collaboration to exceed objectives. Demonstrates a keen eye for detail and a commitment to achieving results.

Overview

23
23
years of professional experience

Work History

Marketing Coordinator

Sterling Bank
01.2011 - 01.2012
  • Answered general marketing department inquiries by email, phone, and mail.
  • Planned and executed internal and external marketing events.
  • Used online and offline marketing to generate leads, increase visibility and drive sales growth.
  • Managed relationships with external vendors and contractors to acquire mutually benefiting contracts and successful project delivery.
  • Devised content strategy to effectively engage target audiences.
  • Managed budget allocation and resource utilization to maximize marketing ROI.

Customer Service Representative

Equatorial Trust Bank
11.1992 - 12.2011
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Developed customer service policies and procedures to meet and exceed industry service standards.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.

Secretary/Teller Coordinator

Equitorial Trust Bank
11.1991 - 11.1992
  • Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
  • Handled daily scheduling tasks and provided administrative support for entire department.
  • Entered data into system and updated customer contacts with information to keep records current.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Maintained office supplies inventory by checking stock and ordering new supplies.
  • Managed executive calendars, scheduling appointments and meetings to optimize time management.
  • Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
  • Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
  • Promoted a positive image of the organization through clear communication both internally with colleagues and externally with clients.
  • Assisted in event planning and execution for company functions such as conferences, workshops, or social gatherings.
  • Screened visitors and issued badges to maintain safety and security.
  • Coordinated travel arrangements for senior staff, ensuring smooth business trips with minimal disruptions.
  • Booked airfare, hotel, and ground transportation to coordinate office travel.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
  • Managed branch vault by verifying accuracy of cash transactions.
  • Trained and coached [Number] tellers on banking operations to provide exceptional customer service.
  • Reduced wait times for customers through efficient queue management and resource allocation.
  • Conducted various branch operations tasks such as balancing and replenishing ATM, TCD and shipment processing.
  • Executed various customer deposits, withdrawals, and money orders.
  • Balanced cash drawers at the end of each day, ensuring accurate reporting and minimizing discrepancies.
  • Provided clients with general information on account opening.
  • Facilitated communication between tellers and other departments within the bank, enabling smoother problem-solving processes for all parties involved.
  • Maintained accurate records of daily transactions, promoting transparency and accountability within the team.
  • Assisted tellers in cashing checks by verifying signatures and amounts.
  • Greeted patrons and asked questions to better assess client needs.
  • Received checks for deposits, entered information into database and issued receipts.
  • Counted cash drawers and made bank deposits.
  • Maintained friendly and professional customer interactions.
  • Assisted customers with banking needs and inquiries.
  • Educated customers on online banking and mobile banking applications.
  • Counted, verified and handled bank deposits and armored car transactions.
  • Executed wire transfers, stop payments and account transfers.
  • Referred customers to other banking departments for specialized services.
  • Processed applications for new accounts.
  • Arranged monies received in cash boxes and coin dispensers according to denomination.

Secretary

7UP Bottling Company
01.1989 - 07.1991
  • Maintained electronic filing systems and categorized documents.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.

Education

High School Diploma -

Trinity Secondary School
Olodi ,Apapa
09.1985

Skills

  • Customer Service
  • Event Planning
  • Teamwork and Collaboration
  • Detail Oriented
  • Relationship Building
  • Event Planning and Logistics
  • Planning and Coordinating
  • Marketing

Timeline

Marketing Coordinator

Sterling Bank
01.2011 - 01.2012

Customer Service Representative

Equatorial Trust Bank
11.1992 - 12.2011

Secretary/Teller Coordinator

Equitorial Trust Bank
11.1991 - 11.1992

Secretary

7UP Bottling Company
01.1989 - 07.1991

High School Diploma -

Trinity Secondary School

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Chigozie Muonagor