Chih Chen

Support homeowners, designers, and contractors with tile and surface material selection for residential projects. Provide product knowledge, lead-time guidance, and alternative solutions based on project needs and availability. Prepare quotes, coordinate orders, and follow up to help maintain project schedules while building relationships with A&D professionals and construction partners.

Designed and developed premium gift products with proprietary artwork. Organized exhibitions in conjunction with corporate partners in public spaces. Licensed artwork to five-star hotels and corporate promotional products; negotiated price points for licensing valued at up to $100,000. Marketed and sold products to museums, airport stores, bookstores, and cultural shops. Consulted with collectors and acted as point of contact for various inquiries. Managed estate of late artist, coordinating exhibitions, documentation, and artwork preservation.

Delivered personalized service, enhancing client relationships and ensuring satisfaction.Assisted clients in product selection, providing tailored recommendations based on individual needs.Managed customer inquiries, resolving issues efficiently to maintain high service standards.Collaborated with team members to execute visual merchandising strategies that elevated brand presentation.Strengthened client relationships through regular communication and proactive follow-up on inquiries.Developed strong rapport with clients through active listening and empathetic understanding of their goals and concerns.

Led full home-renovation projects focused on improving visual appeal and market readiness. Coordinated contractors, vendors, schedules, and budgets to ensure high-quality, on-time project delivery. Selected finishes, materials, and staging elements to create cohesive, high-impact interiors aligned with buyer preferences, increasing property values. Demonstrated entrepreneurial initiative and self-direction in planning, problem-solving, and managing multiple projects simultaneously.