Chiharu Herndon
Hamilton,OH
Summary
Dynamic Office Manager with a proven track record at the Japanese Language School of Greater Cincinnati, adept in bookkeeping and staff management. Excelled in leveraging analytics for business improvements, reducing waste, and enhancing customer relations. Skilled in driving operational excellence and achieving revenue development strategies, demonstrating exceptional administrative support and problem-solving capabilities.
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
20
20
years of professional experience
Work History
Office Manager
Japanese Language School of Greater Cincinnati
10.2005 - 07.2025
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Education
Associate Degree - Early Childhood Education
OKINAWA CHRISTIAN JUNIOR COLLEGE
Nishihara-cho, Okinawa,Japan03-1995
Skills
- Bookkeeping
- Vendor engagement
- Billing
- Staff hiring
- Staff management
- Administrative support
- Database administration
- Account reconciliation
- Payroll and budgeting
- Documentation and control
- Payroll processing
- Scheduling coordination
- Facility management
Accomplishments
- Advanced from assistant office worker to Office manager within one year and a half
Languages
Japanese
Native or Bilingual
English
Professional Working
Timeline
Office Manager
Japanese Language School of Greater Cincinnati
10.2005 - 07.2025
Associate Degree - Early Childhood Education
OKINAWA CHRISTIAN JUNIOR COLLEGE
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