ChihTing Havens
New York City
Summary
Analytics Manager with 10+ years of experience driving product and digital authentication strategy, partnering cross-functionally to turn complex data into actionable, business-driving insights.
Overview
12
12
years of professional experience
Work History
QUANT ANALYTICS Manager
JP Morgan Chase
New York, NY
01.2024 - Current
- Own end-to-end analytics for FIDO-based authentication, partnering with Product, Engineering, UX, and Fraud Risk to define success metrics, experimentation strategy, and adoption measurement.
- Manage and mentor a globally distributed team of four analysts across multiple time zones, setting analytical standards, prioritizing roadmaps, and delivering high-impact insights to senior stakeholders.
- Lead the development of executive-level dashboards analyzing billions of login events, tracking authentication-method performance and login volume across Chase digital channels.
- Translate complex analytical findings into actionable, recommendations that directly influence product roadmap and decisions.
QUANT ANALYTICS SENIOR ASSOCIATE
JP Morgan Chase
Phoenix, AZ
10.2018 - 01.2024
- Conducted deep-dive analyses on digital authentication failures, delivering product recommendations that improved payment-flow completion rates by 7%.
- Designed and executed A/B tests on mobile login experiences, identifying winning variants that drove an 8% YoY increase in iOS biometric adoption.
- Developed authentication decisioning logic using decision tree and random forest models to identify key risk features and inform fraud-prevention strategies, reducing annual fraud losses by approximately $2M.
- Built an analytics pipeline to segment customer voice-authentication scores by risk tiers, enabling differentiated authentication strategies and reducing fraud losses by over $3M annually.
DATABASE ANALYST
Wells Fargo via INT Technologies
Phoenix, AZ
08.2017 - 10.2018
- Designed and maintained debit card transition dashboards to monitor key performance metrics for 5,000+ merchants.
- Delivered customer-segmentation insights on new checking accounts to assess DDA debit card penetration and adoption across the U.S.
BUSINESS MANAGEMENT ANALYST
eBay Inc.
Shenzhen, China
12.2015 - 08.2016
- Developed and implemented end-to-end shipping policy enhancements, resulting in a 10% reduction in shipping defect rates across Greater China sellers.
- Partnered with cross-functional teams to design and launch an interactive seller-performance dashboard, enabling real-time visibility into shipping metrics and reduced overall defect rates by 20%.
BUSINESS ANALYST
Citigroup Inc.
Taipei, Taiwan
09.2013 - 10.2015
- Established an RFM (Recency, Frequency, Monetary) analytics framework using 10M+ card-transaction and merchant-transition records to analyze customer payment behavior, inform targeting strategies, and drive a 25% increase in incremental credit-card revenue.
- Designed and executed A/B tests on customer payment communications, reducing SMS campaign costs by 10% while maintaining engagement and conversion performance.
Education
Master of Arts - Economics
Syracuse University
Syracuse, NYMaster of Science - Economics
University of Essex
Colchester, UKBachelor of Science - Business Administration, Business Economics, Mathematics Minor
University of Arizona
Tucson, AZData Incubator – Data Science Foundation Fellow - Applied Machine Learning
Skills
- Tools & Platforms: Python (Pandas, Scikit-learn, matplotlib), SAS, SQL (Snowflake, Teradata, Oracle), Tableau, Alteryx
- Experimentation & Data Science: A/B testing & causal inference, Behavioral & funnel analysis
- Product & Analytics Leadership: Analytics strategy, OKR framework design, Executive storytelling & stakeholder influence
AWARD & RECOGNIZATION
Received Phoenix Rising Star Award 2021 – Future Leader Program. (Selected from 60+ senior level top performers in Phoenix market), Received Spot Award based on performance recognition in 2016. (Exceeds expectations)
Timeline
QUANT ANALYTICS Manager
JP Morgan Chase
01.2024 - Current
QUANT ANALYTICS SENIOR ASSOCIATE
JP Morgan Chase
10.2018 - 01.2024
DATABASE ANALYST
Wells Fargo via INT Technologies
08.2017 - 10.2018
BUSINESS MANAGEMENT ANALYST
eBay Inc.
12.2015 - 08.2016
BUSINESS ANALYST
Citigroup Inc.
09.2013 - 10.2015
Master of Science - Economics
University of Essex
Bachelor of Science - Business Administration, Business Economics, Mathematics Minor
University of Arizona
Data Incubator – Data Science Foundation Fellow - Applied Machine Learning
Master of Arts - Economics
Syracuse University