Chihyon (CJ) James

• Cultivate and maintain strong relationships with clients, understanding their needs and ensuring high satisfaction with Redapt’s services.
• Identify and capitalize on new business opportunities, achieving sales target and driving revenue growth.
• Coordinate with internal teams to deliver projects on time, within scope, and exceeding client expectations.
• Develop and implement strategic plans to help clients achieve business goals through innovative technology solutions.
• Address client issues and concerns, providing effective and timely solutions.

• After many years behind a desk, I wanted to pursue my other passion of creating a Strength and Conditioning program that benefits clients of all ages. I have been coaching this program since 2018.
• 90% conversion from first-time visitors to a recurring monthly membership.
• Performed baseline tests to assess athletic skills and weaknesses, with a 100% improvement in physique and performance.
• Expertly managed time to program for over 50 clients, with individual goals and diet needs.
• Created detailed, individualized training programs based on their fitness needs and capabilities.
• Successfully maintained returning clients for over 5 years, with an average visit of 4 days per week.
• Transitioned smoothly into virtual workouts during Covid quarantine with a retention rate of 80%.
• Strong attention to detail in individual client’s movement during training to minimize injury and soreness.

• RealSelf is an aesthetic-focused website where consumers can research cosmetic procedures and connect with physicians in their area. I helped doctors promote their practice on the website and spotlight their specialized treatments.
• C.J. I was brought on to generate new leads and to manage existing doctors on the website. In 2016, RealSelf adopted a focused Account Executive and Management position. C.J.'s strength in both acquisition and retention allowed her to choose her focus in management and retention.
• Met and exceeded the company's goal in monthly client acquisitions and maintained a 98% retention rate.
• Collaborated with the sales team to create targeted messaging and continuously improve lead generation efforts.

A) Updating and maintaining notes and feedback from potential doctors through Salesforce

B) Proactively learning about successful conversion from leads within the team to utilize within my own lead generation

C) Participating in optional training in time management, morale events, and seeking guidance and sharing successful lead generating methods

• Transitioned over 100 doctors from the East Coast area from January 2016 to a 'pay-per-view' revenue model within a 3-month period, retaining 80% of the doctors into the new model.
• Stayed current in online marketing trends to play a vital role in client campaign decisions.
• Actively participated in conferences and other educational opportunities in order to stay abreast of changes in regulatory requirements and aesthetic trends.

• All Star Directories is a lead generating site that connects individuals seeking continuous education to the appropriate schools.
• Followed up on potential leads by reaching out by phone and email to garner interest and direct them to appropriate sales leads.
• Developed financial models, including margin analysis, forecasting, and Cost per Lead pricing.
• Improved quality leads by 80% by proactively adjusting and power testing campaign copy and image quarterly.
• Played a key role in changes to major core, mini, and funnel sites to meet strict compliance EDU guidelines through creative copywriting and keyword analysis.
• Structured and managed effective marketing strategies and programs that ensure a competitive edge.
• Plan and develop marketing budgets, and head all campaigns from start to finish.

• Researched various compliance guidelines, both specific to client schools and Department of Education guidelines.
• Implemented effective Ad verification tools (PerformMatch and LashBack) to help monitor specified sites and other marketing forums
• Provided creative, compliant, 'friendly' ad copy for third-party email campaigns and affiliate sites.
• Meticulously audited vertical and core sites for compliance violations and grammatical errors.
• Actively participated in conferences and other educational opportunities in order to stay abreast of changes in regulatory requirements.
• Instrumental in keyword research and mining, specific to accounts.
• Keyword development through competitive and marketing data research, utilizing tools such as Adgooroo, AdWords, and AdCenter.

Adwords and Adcenter

• Yellowbook, Inc. is a company that prints and maintains a directory of small and large businesses for consumers to get contact and general information.
• Generated new business leads and created advertising solutions.
• Consistently exceeded weekly client acquisition goal of 2, with an average of 10 new clients each month.
• Responsible for developing relations with the decision maker through client meetings.
• Ensured all client contracts/orders are processed and acted as a liaison with the project management and creative team.
• Strong customer retention skills to ensure return and continuous marketing partnership.
• Experienced in layout and design work.

• Marketry, Inc. is a company that researched and purchased qualified leads for our clients, such as Tektronix and VMware.
• Specialized in Business-to-Business lead generation through the use of online and email programs.
• Increased agency revenue from existing client portfolio by diligently nurturing relationships and establishing credibility as a top performer.
• Developed strategic and tactical marketing plans for key accounts such as VMware, Tektronix, Concur, and Jamba Juice.
• Created comprehensive email click performance reports to improve clients' future lead generation campaigns.
• Maintained extensive campaign history reports to best utilize cost per click and strong responding target lists.
• Saved clients up to 30% on average through diligent procurement consolidation efforts, utilizing such vendors as Merit, Walter Karl, Edith Roman, and Ziff Davis.
• Stayed current on business development to ensure continuous productivity and renewed business.
• Facilitated vendor and client invoicing to meet their unique accounting needs.
• Produced specialized list recommendations for clients to fit their exclusive marketing programs.

• HackerAgency provides direct marketing services. A full-service agency that offers strategic, creative, and measurable marketing for clients such as Netflix, WaMu, and Microsoft, to name a few.
• Accurately proofread all Cingular direct mail programs for grammatical, style, design, and legal errors and omissions.
• Wrote a condensed version of the Cingular Retail Program for their call centers to promote.
• Oversaw numerous projects between the Creative team and the Account team to ensure that the programs are consistently moving to meet client deadlines.
• Expedited solutions to resource conflicts, ensuring that all projects met their due dates, and stakeholder expectations were managed appropriately.
• Exercising the use of Microsoft Word, Excel, PowerPoint, and Adobe Acrobat, I created and maintained the following projects.

A) Created an “At-A-Glance” sheet for easy distribution of Cingular Samples to call centers and clients.

B) Developed a tracking spreadsheet for campaigns that C.J. Wrote for call centers, making it a quick look-up for the account team to check for approval and code appendages.

• Maintained accurate records of all recruitment activities in applicant tracking system.
• Coordinated interviews with hiring managers and prospective employees.
• Provided guidance to hiring managers throughout the interview process.
• Collaborated with Human Resources team members to ensure compliance with federal, state, and local employment laws.
• Assisted in onboarding new hires by providing orientation information and collecting necessary paperwork.
• Provided administrative support during the recruitment process including scheduling interviews, preparing offer letters, conducting background checks.