CHIKA IBETO
Rockwall,TX
Summary
Enthusiastic Pharmacist with success in promoting positive patient experiences through compassion, quality care and clinical support. Talented in coordinating with pharmacy staff to prioritize urgent requests while simultaneously driving accuracy, safety and confidentiality of patient information. Expert communicator when working closely with staff, numerous patients, administrators and healthcare professionals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Staff Pharmacist
Walgreen's Pharmacy
Paris, TX
04.2021 - Current
- Managed customer interactions in the pharmacy, including patient counseling, complaint resolution, quality assurance management, and adherence to practices which promote customer satisfaction.
- Assisted in making recommendations concerning the selection, training, scheduling, development, and performance of pharmacy department personnel.
- Ensured that the pharmacy department procedures and practices are in compliance with federal,state and companies policies, regulations and guidelines.
- Assured adherence to guidelines concerning the receipt, storage, shipment, and dispensing of controlled drugs
- Maintained responsibility for the operations of the pharmacy department in the absence of the pharmacy manager.
- Improves prescription numbers, store sales, profit and image through the accurate filling of prescriptions and by providing courteous, professional and efficient service to customers.
- Maintained and improved performance of department through the building of employee morale and motivation, and provided constructive feedback to increase employee productivity.
- Assisted in managing department workflow and daily tasks
- Utilized company's operating system to manage inventory.
- Supervised pharmacy department employees to assure performance of required functions and adherence to company policies and procedures.
- Ensured proper processing of all third party prescriptions, adheres to partial fill procedures and utilized generics whenever possible to maximize gross profitability of the store.
- Operated Intercom Plus system to obtain patient and drug information, process and verify prescriptions, used clinical pharmacology, used FIXIT to manage system and equipment repairs, and perform other necessary functions on the system in accordance with policies and regulations.
- Reported prescription incident immediately and adhered to company policies and procedures relating to prescription incidents and the Quality improvement program.
- Returned outdated merchandise within company policy and procedures
- Provided immunization services including flu shots, shingles vaccines, as allowed by state law.
- Maintained and developed good working relationships with physicians and other healthcare professionals.
- Maintained an awareness of developments in the pharmacy, healthcare and retail management fields that related to my job responsibilities and integrated them into practice
Graduate Pharmacy Intern
Walgreens
ALLEN, TX
04.2020 - 03.2021
- Collected and analyzed samples for COVID 19 testing
- Participated in immunization clinics
- Advised patients on potential drug interactions and side effects, proper dose timing and medication storage.
- Discussed over-the-counter medication and equipment options to help patients deal with individual symptoms.
- Administered vaccines to immunize patients against communicable diseases.
- Analyzed prescribing trends to monitor patient compliance and prevent excessive usage.
- Checked the pharmacy area regularly to ensure it was kept neat, clean and free of debris.
- Analyzed patients medication history and communicated cost-effective alternatives to prescribers
- Solicited medical history information from patients to provide best and most effective medical advice.
- Supported timely and proper processing of prescriptions in collaboration with healthcare professionals.
- Interpreted and processed medication orders under supervision of the pharmacy director.
- Used pharmacy software to verify prescription and insurance information.
- Liaised with insurance companies to mitigate claims issues.
- Communicated with patients with compassion while keeping medical information private.
- Counseled type 2 diabetes patients on medication therapy, nutritional foods and exercise.
- Entered data and prescriptions into patient profiles using intercomplus.
- Provided blood pressure tests to patients.
Certified Pharmacy Technician
Walgreens
ALLEN, TX
09.2019 - 04.2020
- Established and updated patient profiles, including lists of medications and insurance details.
- Assisted pharmacist with clearing high volume of problem prescriptions and customer questions to maintain optimal team efficiency.
- Managed medication stocks, including conducting counts, labeling products and maintaining controls.
- Completed and filed patient paperwork, updating records in system with insurance carrier changes and allergy information.
- Maintained clean and organized pharmacy shelving and work areas.
- Maintained strict patient confidentiality to adhere to HIPAA regulations and avoid data compromises.
- Created new customer profiles and updated changes such as demographics, allergies and new medications in pharmacy computer systems.
- Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts.
Certified Pharmacy Technician
CVS Health
Allen, TX
04.2019 - 09.2019
- Worked with insurance companies to process claims, resolve problems and obtain payments.
- Verified patients' identities at pickup to prevent sale of wrong medications.
- Adhered to infection control policies and procedures to prevent spread of disease.
- Prepared pricing and instruction labels for placement on prescriptions.
- Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
Pharmacy Manager
BONCEPT PHARMACY
SURULERE, LAGOS
10.2015 - 04.2018
- Supervised team of pharmacy technicians, interns and support staff.
- Advised patients on potential drug interactions and side effects, proper dose timing and medication storage.
- Dispensed medications after reviewing and interpreting prescriptions from healthcare providers.
- Trained pharmacy interns and newly hired technicians.
- Analyzed prescribing trends to monitor patient compliance and prevent excessive usage.
- Assessed safety procedures and federal regulations to maintain pharmacy compliance.
- Communicated with patients with compassion while keeping medical information private.
- Created and implemented policies and procedures for effective pharmacy management.
- Solicited medical history information from patients to provide best and most effective medical advice.
Hospital Pharmacist
POLICE HOSPITAL
PORT HARCOURT, RIVERS
05.2015 - 04.2016
- Reviewed physician orders to assess accuracy and safety.
- Prepared medications and conducted quality checks.
- Maintained patient drug histories.
- Communicated with nursing and medical personnel regarding medication orders or drug therapy issues.
- Provided advice to medical practitioners and patients.
- Checked for completeness of all new labels and refill labels.
- Advised patients on potential drug interactions and side effects, proper dose timing and medication storage.
- Dispensed medications after reviewing and interpreting prescriptions from healthcare providers.
- Administered vaccines to immunize patients against communicable diseases.
- Secured drugs against theft, loss or mismanagement by setting and enforcing effective procedures.
PHARMCY INTERN
MOPHETH PHARMACY
VICTORIA ISLAND, LAGOS
05.2014 - 04.2015
- Assisted department staff by answering phone calls and responding to emails.
- Tested website to verify functionality and correct errors prior to official launch.
- Assisted with end-of-year accounting and internal audit processing.
- Developed strong rapport with other medical professionals to foster quality and efficient patient care.
- Documented all patient information, including condition or injury, treatment and medication administration.
Education
Bachelor of Science - PHARMACY
UNIVERSITY OF LAGOS
NIGERIA4 2014
Skills
- Electronic prescription review
- Narcotics inventory management
- Automated medication dispensing
- Filling prescription orders
- Medication Therapy Management
- Administering vaccines
Certification
- Registered Texas Pharmacist -2021
- APHA Pharmacy-Based Immunization Delivery
- American Red Cross- Basic Life Support
Timeline
Staff Pharmacist
Walgreen's Pharmacy
04.2021 - Current
Graduate Pharmacy Intern
Walgreens
04.2020 - 03.2021
Certified Pharmacy Technician
Walgreens
09.2019 - 04.2020
Certified Pharmacy Technician
CVS Health
04.2019 - 09.2019
Pharmacy Manager
BONCEPT PHARMACY
10.2015 - 04.2018
Hospital Pharmacist
POLICE HOSPITAL
05.2015 - 04.2016
PHARMCY INTERN
MOPHETH PHARMACY
05.2014 - 04.2015
Bachelor of Science - PHARMACY
UNIVERSITY OF LAGOS
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