CHIKA IZU-OKEKE

· Supporting clients to function more safely and independently ensuring the use of appropriate equipment in accordance with moving and handling policy.

· Checking vital signs and keeping accurate record.

· Providing emotional support to patients by engaging in conversations and listening actively to their concerns.

. Assisting patients with their medication.

. Taking detailed and accurate records of patients’ progress and current needs.

· Assisting patients with personal care activities such as washing and dressing, eating and drinking, and mobility while observing and reporting specific changes.

. Providing support to other team members at all stages of service provision including admission, patient assessment and discharge while maintaining my focus on the dignity and safety of the patients.

. Awarded "Contact Centre Most Dedicated CCR 2015".

. Mentored and provided guidance to a team of 6 people to achieve set goals in resolving customer complaints.

. Documented customer interactions in internal database to maintain customer service history details.

. Organized strategy sessions with team members to ensure there is a common goal.

. Responded to a high volumes of calls daily; spoke to different class of customers.

. Conflict resolution and Account reconciliation.

. Identified and commended the strengths of my team members and worked with them to improve on their weak areas to achieve positive results.

. Collected on defaulting loan accounts to eliminate or mitigate loss to the company.

. Developed collection strategies to reduce Nonperforming loans.

. Effective management of customer complaints and requests. Account reconciliation.

. Customer education and management.