A dedicated and compassionate Care Assistant/Support Worker with passion for offering practical care, emotional support and empathy to individuals needing care. Performs duties with high sense of dignity, respect, courage, commitment, advocacy and takes pride in maintaining patients’ confidentiality. Able to check vital signs, highly developed communication skills as well as computer hard/soft skills. Over one year of experience in caring for people professionally, ensuring a safe and healthy workplace, and three years of experience caring for my mother who was a diabetic patient. Adaptive and calm individual, supports physicians and nurses to facilitate quality patient care.
· Supporting clients to function more safely and independently ensuring the use of appropriate equipment in accordance with moving and handling policy.
· Checking vital signs and keeping accurate record.
· Providing emotional support to patients by engaging in conversations and listening actively to their concerns.
. Assisting patients with their medication.
. Taking detailed and accurate records of patients’ progress and current needs.
· Assisting patients with personal care activities such as washing and dressing, eating and drinking, and mobility while observing and reporting specific changes.
. Providing support to other team members at all stages of service provision including admission, patient assessment and discharge while maintaining my focus on the dignity and safety of the patients.
. Awarded "Contact Centre Most Dedicated CCR 2015".
. Mentored and provided guidance to a team of 6 people to achieve set goals in resolving customer complaints.
. Documented customer interactions in internal database to maintain customer service history details.
. Organized strategy sessions with team members to ensure there is a common goal.
. Responded to a high volumes of calls daily; spoke to different class of customers.
. Conflict resolution and Account reconciliation.
. Identified and commended the strengths of my team members and worked with them to improve on their weak areas to achieve positive results.
. Collected on defaulting loan accounts to eliminate or mitigate loss to the company.
. Developed collection strategies to reduce Nonperforming loans.
. Effective management of customer complaints and requests. Account reconciliation.
. Customer education and management.
Patient Care
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