Chika Williams
Atlanta,GA
Summary
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
4
4
years of professional experience
Work History
Administrative Assistant
Georgia State University
09.2023 - 12.2023
- Supported executive staff through scheduling meetings, scheduling customer intake and enquires, coordinating travel arrangements, and preparing crucial documents.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Operations and Schedule Manager
The Luxury Concierge UK
01.2022 - 09.2023
- Improved office efficiency, coordinating appointments and rescheduling requests promptly.
- Monitored and maintained the back end and online booking system that catered to a community of 121 residents.
- Effectively oversaw and managed the schedule of 110 staff members, 10 departments, 12 teams across West Africa and the United Kingdom Over the course of twenty months.
- Scheduled employees for shifts while taking into account customer traffic and employee strengths leading to an increase in productivity output by 35%.
- Collaborated with 6 management teams on shift management and operations, across multiple time zones, ensuring personnel covered shifts promptly.
- Reduced organizational cost by 65%, ensuring all time sheets were sent and accurately converted.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Cultivated and strengthened lasting relationships using strong issue resolution and dynamic communication skills.
- Managed last-minute schedule changes with minimal disruption to daily operations or customer service levels
Associate Operations Manager
UKAS
01.2021 - 01.2022
- Supervised the scheduling of management and customer service teams across 3 countries through innovative Scheduling systems that increased productivity by 71%
- Collaborated with multiples output teams to reduce client no shows from 66% to
- Oversaw network performance, making changes to boost overall efficiency and power .
- Streamlined capacity management processes, resulting in a 59% increased productivity and cost savings
- Reduced employee turnover through thoughtful onboarding procedures and ongoing professional development opportunities.
- Promoted workplace diversity through collaborative initiatives with hiring managers to attract diverse talent pools during recruitment campaigns.
- Processed documentation for employee actions such as new hires, grievance resolutions and terminations.
Head Resident Advisor
Benson Idahosa University
09.2019 - 01.2021
- Managed schedules for Resident Advisors, ensuring adequate coverage during peak hours and special events.
- Implemented community-building programs to foster relationships among residents and promote a positive living environment.
- Developed and conducted training sessions for new Resident Advisors, improving overall team performance and efficiency.
- Maintained accurate records of incidents, actions taken, and resolutions achieved within the residence hall community.
- Coordinated with facilities management to ensure prompt resolution of maintenance requests and safety concerns within the residential community.
- Assisted in the recruitment of new Resident Advisors by participating in interview panels and evaluating candidate qualifications.
- Served as a liaison between residential life staff members and upper-level administrators when discussing policy changes or other matters affecting the overall living experience on campus.
- Enforced policies and safety standards through building and room rounds.
- Provided crisis management and intervention during emergency situations.
Education
Master of Science - Social Work
Georgia State University
Atlanta, GA12.2025
Bachelor of Arts - International Studies And Diplomacy
Benson Idahosa University
Nigeria08.2021
Skills
- Staff Management
- Scheduling
- Data Entry
- Operations Management
- Event Coordination
- Schedule Management
- Customer service
- Health Insurance Portability and Accountability Act (HIPPA)
- Conflict management
SOFTWARE
- 7shifts
- Acuity
- Caterease
- Calendy
- MS Suite
Volunteer Experience
- Leadership 300- Edo State, Nigeria (Sept, 2017- Oct, 2019)
- Salvation Army - Cardiff, Wales, United Kingdom (2021-2023)
- Furniture Bank Atlanta - Atlanta, GA, United States of America (October 2023)
- Open Hands Atlanta - Atlanta,GA, United States of America (December 2023)
- I'Raise Girls and Boys - Atlanta,GA, United States of America (Oct- Dec 2023)
Timeline
Administrative Assistant
Georgia State University
09.2023 - 12.2023
Operations and Schedule Manager
The Luxury Concierge UK
01.2022 - 09.2023
Associate Operations Manager
UKAS
01.2021 - 01.2022
Head Resident Advisor
Benson Idahosa University
09.2019 - 01.2021
Master of Science - Social Work
Georgia State University
Bachelor of Arts - International Studies And Diplomacy
Benson Idahosa University
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