Hi, I’m
Chika Kudo
Oklahoma City,OK
Summary
Experienced with guiding prospective students through admissions process. Utilizes strong communication skills and organizational abilities to support student success. Track record of fostering positive relationships and contributing to collaborative team environment.
Overview
9
years of professional experience
3
Certification
Work History
Internatioanl Undergraduate Admissions Counselor
12.2024 - Current
Job overview
- Counsel international students on housing, finances, academics, social services, and personal adjustment.
- Serve as the primary point of contact for prospective international undergraduate students, guiding them through the admissions process from inquiry to enrollment.
- Proactively engage with students via email and phone to provide timely support, ensure document completion, and resolve issues quickly.
- Calculate and evaluate international student GPA using country-specific grading scales to ensure accurate and fair admission decisions.
- Act as a Designated School Official (DSO), issuing I-20 documents and managing immigration compliance throughout students' academic journey.
- Successfully processed and caught up with over 200 pending applications within the first two months of hire, significantly reducing student complaints and improving overall satisfaction.
- Coordinated virtual information sessions, webinars, and online chat forums to engage with applicants worldwide.
- Collaborated with colleagues across departments to enhance overall admissions strategies and yield outcomes.
- Maintained accurate records of all interactions with prospective students within the CRM database system.
- Played a key role in rebuilding trust with international agencies after a period of short-staffing and delayed responses, leading to positive agent feedback and restored relationships.
- Managed caseloads efficiently to ensure timely responses to inquiries from prospective students and their families.
- Maintain a customer-first mindset by ensuring all student and agent inquiries are answered promptly, improving communication flow and user experience.
- Collaborate with internal departments to solve student-specific issues, demonstrating a strong ability to troubleshoot, empathize, and advocate for student success.
LAVA INTERNATIONAL Co., Ltd.
Yoga Instructor
12.2023 - 08.2024
Job overview
- Teach hot yoga (Hatha, Power, Vinyasa yoga) about 30 hours monthly.
- Conduct 10 trial courses per month.
- Sales of yoga equipment and fitness and dietary supplement.
- Implement injury prevention plans for customers during and after yoga sessions.
- Maintain yoga teaching currencies.
- Taught 240 hours of hot yoga classes varying between 5-30 students of all levels resulting in a 90% customer satisfaction rate.
- Executed an average of 10 trial courses per month resulting in 70% customer sign-up rate.
- Averaged 80% of starter yoga equipment package sales to new and up-coming customers.
- Implemented effective strategies for injury prevention during and after yoga sessions to ensure the safety and satisfaction of all attendees.
- Remain up to date on current and new yoga trends, techniques, and wellness practices to ensure a holistic and enriching experience for students.
IKEA JAPAN Co., Ltd.
Administrative Assistant
09.2023 - 11.2023
Job overview
- Performed as a liaison for 3,800 employees between IKEA JAPAN and IKEA world corporation ensuring successful transfer and administration of foreign employees in IKEA JAPAN.
- Handled personal files and information of over 3,800 employees both physically and digitally.
- Served as receptionist for front desk IKEA JAPAN with an average daily traffic of 30-50 people per day to expedite proper transfer between departments.
- Efficiently multitasked to handle various responsibilities and tasks within a fast-paced environment.
- Organized personal information of various foreign workers and help them start their living in Japan.
Unilever Japan Customer Marketing Co., Ltd.
Trade Customer Data Analysis Executive
06.2022 - 06.2023
Job overview
- Used Power BI and Excel to perform in-depth market analysis to identify daily, weekly and monthly trends and opportunities for sales.
- Presented market analysis which was utilized by 6 customer development executives increasing effectiveness of sales for monthly and seasonal promotions and campaigns.
- Utilized data analysis to maximize planogram techniques to differentiate sales plans and displays across all 610 locations throughout Japan for Ito-Yokado, Heiwado, and Cainz.
- Trained over 100 sales employees to provide market trends and opportunities, resulting in improved efficiency of sales proposals for sales promotions.
- Designed market trends and opportunities training for two stakeholders’ companies with over 200 people. Averaged 95% satisfaction feedback resulting in the addition as new quarterly training.
- Drew out stakeholders’ needs, periodically made planogram proposals to 3 separate retailers, analyzing market trends and opportunities. Resulting in increasing category sales over 100% year over year.
- Collaborated with marketing team and foreign executives in English, resulting in sharing the latest market trends efficiently and expeditiously.
Unilever Japan Customer Marketing Co., Ltd.
Sales Executive
04.2021 - 06.2022
Job overview
- Cooperated on a team of 4 people managing the entire state of Hokkaido encompassing over 10 companies/corporations and their over 36,000 locations across Hokkaido.
- Personally accounted for distributions of Unilever products between manufacturers to AEON Hokkaido, Joyful AK and ACS group including their over 500 locations.
- Bi-monthly campaigns and sales promotions meetings conducted at each company resulting in an increase in year over year sales growth each month, cultivating trust.
- Managed internal processes such as payments and POSM/sample arrangements, resulting in zero mishaps and smooth payments between accounts.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
TOP Co., Ltd. TOP Otome Pingpong Nagoya
Japanese Interpreter
11.2020 - 03.2021
Job overview
- Served as an interpreter for a Romanian table tennis player during matches and interviews on 15 separate occasions.
- Used active listening/nonverbal communication through spontaneous interpretation between foreigners bridging the gap between cultural and communicative differences.
- Cultivated interpersonal communication skills, managing mis-interaction and potential conflicts and succeeded in building an effective team.
Consulate General of Japan in Honolulu
Extra Chancellor
09.2019 - 09.2020
Job overview
- Served as liaison between Consulate General of Honolulu and Japanese government and VIP representatives coming to and from Honolulu on 3 separate occasions.
- Served as liaison between Japanese Consulate and local stakeholders including airport, airline companies, travel agencies, hotels and US State Departments.
- Maintained positive public relations through timely and professional responses to inquiries and issues ensuring seamless coordination.
- Assisted Japanese Hawaiian residents to acquire their family registries and administrative paperwork ensuring expeditious service.
- Managed the schedules for 3 separate drivers, coordinating transportation for all consulate general’s employees and VIPs.
- Managed all immigration paperwork for incoming and outgoing consulate general employees resulting in zero immigration mishaps or timeline extensions.
- Coordinated housing and driver’s license acquisitions for all consulate employees.
- Worked with the US Department of State to manage Consulate employee’s interpretation, immigration processes, resulting in seamless transfers, change of status and other issues.
UNIQLO Co., Ltd, Nagoya Store
Concierge Receptionist
01.2019 - 08.2019
Job overview
- Communicated directly with over 50 customers daily regarding fashion advice, current and upcoming products, resulting in meeting the store sales quotas and customer needs.
- Organized a free outfit coordination event with over 50 participants to enhance their outfit, leading to 100% purchase of the trial outfits and received 100% customer satisfaction.
- Demonstrated strong multitasking abilities by efficiently managing multiple tasks simultaneously in a fast-paced environment.
Starbucks Japan -ASTY Ozone Store
Barista
05.2018 - 05.2019
Job overview
- Handled cash transactions accurately and efficiently according to company policies.
- Processed customer orders with attention to detail and a focus on timely delivery.
- Provided exceptional customer service to ensure a positive shopping experience.
- Prepared a variety of beverages to customer specifications in a timely manner.
- Maintained cleanliness and organization in work areas to uphold quality standards.
- Stocked inventory shelves with precision and efficiency to keep products readily available.
TORIGIN HONTEN GROUP (Fu-getsu Branch)
Bilingual Customer Service
09.2016 - 06.2017
Job overview
- Utilized fluent language skills to effectively communicate with a diverse range of customers.
- Ensured customer satisfaction by addressing inquiries and concerns in a timely and professional manner.
- Exhibited excellent phone etiquette while handling incoming calls and scheduling appointments.
Education
Nagoya University of Foreign StudiesAichi, Japan
Bachelor of Arts from International Studies
03-2021
University Overview
- Study Abroad: WA, USA, International Studies
Chiba Prefectural Funabashi Shibayama High SchoolChiba, Japan
High School Diploma
03-2016
Skills
- Multitasking, Customer Development, Customer Support, Data Analytics, Problem Solving, Advanced English, Advanced Japanese, Microsoft Excel, PowerPoint, Word, Outlook PowerBI, Point-of-sales Systems, Sales Support, Translator: English and Japanese
- Passion for High Performance/Agility, Interpersonal Communication, Positivity, Dedication, Learning
Certification
- TOEIC Reading and Listening Test 915pt 2020
- Secretarial Skill Proficiency Test Grade2 2018
- Test of Chinese Proficiency Grade3 2018
Languages
English
Native or Bilingual
Japanese
Native or Bilingual
Timeline
Internatioanl Undergraduate Admissions Counselor
12.2024 - Current
Yoga Instructor
LAVA INTERNATIONAL Co., Ltd.
12.2023 - 08.2024
Administrative Assistant
IKEA JAPAN Co., Ltd.
09.2023 - 11.2023
Trade Customer Data Analysis Executive
Unilever Japan Customer Marketing Co., Ltd.
06.2022 - 06.2023
Sales Executive
Unilever Japan Customer Marketing Co., Ltd.
04.2021 - 06.2022
Japanese Interpreter
TOP Co., Ltd. TOP Otome Pingpong Nagoya
11.2020 - 03.2021
Extra Chancellor
Consulate General of Japan in Honolulu
09.2019 - 09.2020
Concierge Receptionist
UNIQLO Co., Ltd, Nagoya Store
01.2019 - 08.2019
Barista
Starbucks Japan -ASTY Ozone Store
05.2018 - 05.2019
Bilingual Customer Service
TORIGIN HONTEN GROUP (Fu-getsu Branch)
09.2016 - 06.2017
Nagoya University of Foreign Studies
Bachelor of Arts from International Studies
Chiba Prefectural Funabashi Shibayama High School
High School Diploma
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