Overview
Work History
Education
Skills
Certification
Timeline
Generic

Chike Nnakaenyi

Owings Mills,MD

Overview

3
3
years of professional experience
1
1
Certification

Work History

Customer Service Support Specialist

Amazon Warehouse
01.2022 - Current
  • Meet or exceed performance metrics for customer satisfaction, response time, and issue resolution.
  • Utilizing box taper machines and hand packaging techniques, box and package customer products have been transformed from raw materials to shippable goods safely and effectively.
  • Picked up client orders from every level of a multi-story mezzanine, sorted, packaged, and dispatched customer orders, and solved issues.
  • Resolve customer complaints and issues in a timely professional manner.

Student Desk Support

Community College of Baltimore County
Baltimore, MD
10.2020 - 05.2022
  • Researched, tested and verified proper functioning of software patches and fixes.
  • Install, configure, and troubleshoot hardware and software for end users.
  • Perform regular backups and disaster recovery procedures.
  • Provided technical support for desktops, laptops, printers and mobile devices.
  • Troubleshot hardware and software issues and resolved them quickly.
  • Supported IT manager with department administrative duties and clerical tasks.

Education

Bachelor of Science in Information Technology -

Towson University
12-2024

Associate of Arts in Info Tech -

Community College of Baltimore County
05-2022

Skills

Languages: C/C Java HTML

Operating Systems: Linux Windows Mac

Tools: Nessus Nmap Visual Studio SQL

Concepts: Cybersecurity System Administrator

Certification

  • Sec + (in progress)
  • Microsoft Az 900

Timeline

Customer Service Support Specialist

Amazon Warehouse
01.2022 - Current

Student Desk Support

Community College of Baltimore County
10.2020 - 05.2022

Bachelor of Science in Information Technology -

Towson University

Associate of Arts in Info Tech -

Community College of Baltimore County

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Chike Nnakaenyi