CHI LINH NGUYEN
Naples,FL
Summary
Motivated and adaptable hospitality professional with a Bachelor of Arts in Hotel and Hospitality Management from B.H.M.S Business & Hotel Management School. Known for a strong work ethic, commitment to excellence, and the ability to thrive in fast-paced environments. Knowledgeable Guest Service Representative experienced in busy hotel settings. Driven and dedicated with focus on delivering exemplary service. Skilled multi-tasker successful at meeting performance objectives and helping team members. Eager to leverage expertise in guest services, customer relations, and team management to contribute to a dynamic organization.
Overview
8
8
years of professional experience
Work History
GUEST SERVICE AGENT/RESERVATIONS AGENT
NAPLES BAY RESORT AND MARINA
05.2023 - Current
- Manage front office processes including check-in, check out, and billing using Above Property system.
- Foster collaborative team environment to deliver exceptional guest experiences.
- Maintained high level of professionalism and discretion when dealing with guests' requests and complaints, ensure satisfaction throughout their stay.
- Communicated problems regarding guest rooms to housekeeping services and maintenance personnel.
- Advised guests with local activities/events/recommendations during concierge's days off.
- Assisted guests with reservations, modifications, and cancellations to meet their travel needs.
- Provided follow through on all calls with confirmations and dissemination of requested information.
- Coordinate reservations for third-party partners, weddings, and corporate groups.
CUSTOMER SERVICE ASSISTANT MANAGER
LOTTE DEPARTMENT STORE HANOI
04.2022 - 04.2023
- Address customer feedback and complaints, implementing solutions to enhance satisfaction.
- Develop strategies to improve internal and brand staff quality and service.
- Conduct training sessions to enhance service mindset and skills for staff.
- Oversee operations and quality control for the VIP Lounge, including organizing events and managing monthly payments.
FINANCIAL ADVISOR
MANULIFE VIETNAM
08.2020 - 04.2022
- Assessed clients' financial goals and recommended appropriate insurance products.
- Facilitated insurance purchases and managed claims settlements for clients.
- Developed comprehensive retirement planning strategies to help clients maximize retirement savings.
GUEST RELATIONS OFFICER
PAN PACIFIC HANOI HOTEL
04.2019 - 06.2020
- Managed Front Office operations and provided support in VIP guest services.
- Resolved sources of dissatisfaction and implemented processes to prohibit future service obstacles.
- Assisted with serving meals and organizing events in the VIP Executive Lounge.
F&B SERVICE TRAINEE
HOTEL AMBASSADOR BERN
08.2018 - 02.2019
- Provided buffet service, à la carte service, and room service.
- Operated and supported hotel's seminars and events.
- Handled customer feedback and complaints.
- Increased efficiency and team productivity by promoting operational best practices.
F&B SERVICE TRAINEE
HOTEL CENTRAL ENGELBERG
04.2016 - 10.2016
- Served à la carte menu and buffet service.
- Operated and supported hotel's weddings and events.
- Delivered prompt service to prioritize customer needs.
TRAINEE
APARTHOTEL ADLER LUCERNE
04.2016 - 10.2016
- Served breakfast buffet service and à la carte lunch and dinner.
- Operated rooms and performed housekeeping duties with a professional approach
Education
BACHELOR OF ARTS - Hotel and Hospitality Management
B.H.M.S Business & Hotel Management School
Lucerne, Switzerland01.2018
Skills
- Customer Service
- Teamwork
- Ability to Multitask
- Organizational Skills
- Microsoft Word, Excel, PowerPoint
- SAP Accounting System
- Opera and Above Property Hotel Management System
- Detail Oriented
- Listening Skills
References
- INGRID HERNANDEZ, +1 239 530 5149, ihernandez@naplesbayresort.com
- VAN HUYEN NHUNG, +84 91 185 8886, vanhuyennhung@lotteretail.vn
- TRAN PHUONG DUNG, +84 97 359 6708, tracy.tran@panpacific.com
- HO THI MAI HUONG, +84 96 307 3981, huong_i4188@manulife.com.vn
- SIMON WELLFARE, +41 41 248 70 71, wellfare@bhms.ch
Timeline
GUEST SERVICE AGENT/RESERVATIONS AGENT
NAPLES BAY RESORT AND MARINA
05.2023 - Current
CUSTOMER SERVICE ASSISTANT MANAGER
LOTTE DEPARTMENT STORE HANOI
04.2022 - 04.2023
FINANCIAL ADVISOR
MANULIFE VIETNAM
08.2020 - 04.2022
GUEST RELATIONS OFFICER
PAN PACIFIC HANOI HOTEL
04.2019 - 06.2020
F&B SERVICE TRAINEE
HOTEL AMBASSADOR BERN
08.2018 - 02.2019
F&B SERVICE TRAINEE
HOTEL CENTRAL ENGELBERG
04.2016 - 10.2016
TRAINEE
APARTHOTEL ADLER LUCERNE
04.2016 - 10.2016
BACHELOR OF ARTS - Hotel and Hospitality Management
B.H.M.S Business & Hotel Management School
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