CHILIZE OARD- HAMPTON
Corona,CA
Summary
Goal-oriented professional effective at dealing with individuals during stressful and confusing situations to address benefits needs and navigate agency structures. Practiced at working with regulatory limits and department standards to handle requirements via email, letter, telephone calls and in person. Offering several-year background generating new business by selling various insurance plans.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Insurance Agent
American National Insurance Company
Montclair, CA
10.2018 - 03.2019
- Addressed client inquiries regarding coverage plans with precision and efficiency.
- Evaluated customer risk levels to recommend customized coverage solutions.
- Analyzed claims data to identify opportunities for enhancing policyholder protection.
- Educated customers on necessity of maintaining sufficient insurance coverage.
Homeless Shelter Volunteer
Victory Outreach Ministries
LOS ANGELES, CA
06.2009 - 09.2018
- Delivered food, clothing, and hygiene products to address basic needs of homeless individuals.
- Monitored shelter activities to ensure safety and provide necessary intervention.
- Engaged with community through outreach programs to increase awareness and support.
- Greeted visitors seeking information or assistance at shelter, ensuring positive interactions.
Accounts Payable Specialist
US BANK/ DOWNEY SAVINGS AND LOAN
NEWPORT BEACH, CA
10.1995 - 06.2009
- Maintained high satisfaction levels by resolving customer complaints in a timely manner.
- Clarified accounts payable status inquiries from internal departments to enhance communication.
- Processed payments received from clients promptly according to established procedures.
- Ensured accurate account data analysis alongside proper transaction documentation.
- Facilitated timely payments of invoices through strong vendor and supplier relationships.
Customer Service Representative
Pacific Monarch
LAGUNA, CA
01.1995 - 09.1995
- Answered customer inquiries via phone, email, and chat.
- Provided exceptional customer service to ensure customer satisfaction.
- Developed strong relationships with customers by providing personalized assistance and support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Education
Business Administration And Management
Los Angeles Trade Technical College
Los Angeles, CASkills
- Risk assessment and regulatory compliance
- Policy development
- Claims analysis and customer education
- Customer relationship management
Certification
RECORD/ BOOKKEEPING 1997/1999
CORONA HIGH TRAINING
Timeline
Insurance Agent
American National Insurance Company
10.2018 - 03.2019
Homeless Shelter Volunteer
Victory Outreach Ministries
06.2009 - 09.2018
Accounts Payable Specialist
US BANK/ DOWNEY SAVINGS AND LOAN
10.1995 - 06.2009
Customer Service Representative
Pacific Monarch
01.1995 - 09.1995
Business Administration And Management
Los Angeles Trade Technical College
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