Champagne Hill
Hampton,VA
Summary
Dedicated Career Services Specialist experienced at offering individuals with access to quality career readiness programs and resources. Highly successful at placing candidates in chosen career fields to achieve target goal. Expert at presenting career readiness tools, maintaining strong employer relationships and proactively suggesting ideas such as professional development or higher education to maximize career options. Always eager to meet new challenges and obtain knowledge and skills along the way.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Career Services Specialist
Hampton Roads Workforce Council
04.2022 - Current
- Acted as the primary liaison for site partners and the American Job center
- Coordinated the planning and implementation of VCW System customer events and workshops on-site
- Established priorities for the completion of work with a sound time-management methodology to meet deadlines
- Prep candidates for interviews with client companies – review resumes, discuss client needs, employment barriers, conduct mock interviews
- Update client’s files as needed when attending any Virginia Career Work workshops and/or using resource center.
Staffing Consultant
Tidewater Staffing
10.2021 - 04.2022
- Develop candidate search profile as well as clarify expectations of role.
- Prepare sourcing strategies like data mining, on-line posting, direct sourcing, networking and social media.
- Developed and facilitated new-hire orientations.
- Verified documents, submitted paperwork and managed onboarding process.
- Collaborated with human resources professionals to determine target candidates.
Customer Service Specialist/Conveyer
TIW-Group
06.2021 - 08.2021
- Maintained confidentiality of customer personal information in accordance with the Health Information Portability and Accountability Act (HIPAA)
- Answered phones, scheduled work orders, and dispatched technicians to worksites.
- Addressed customer complaints, inquiries and mitigated dissatisfaction by employing timely and on-point solutions.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
Customer Service Representative
Maximus, AppleOne Temp Agency
07.2020 - 03.2021
- Updated customer profiles and tracked unresolved issues in the internal VABS system
- Served as a positive, proactive, and empathetic sounding board for customers; acknowledged complaints and addressed concerns
- Cultivated in-depth Virginia Employment Project knowledge; attended quarterly training to develop expertise.
Customer Service Representative
AppleOne
11.2019 - 07.2020
- Investigated errors and mistakes within Medicaid applications and helped implement corrective actions
- Managed 50+ daily customer calls; answered customer questions, clarified application statuses, and worked to resolve account issues
- Followed HIPPA rules and regulations
- Liaised with various clients to initiate and implement new or resubmitted applications within state databases.
Office Assistant
Living Hope Lutheran Church & Day School
01.2018 - 04.2018
- Organized and coordinated events for students, staff, and parents
- Interacted with customers by phone, email, or in-person to provide information.
- Created a filing system to maintain documents with sensitive information and proofread outgoing correspondence
- Maintained and entered data information into the Oracle database system.
- Completed clerical tasks such as filing, copying, and distributing mail.
Education
High School Diploma -
Osbourn High School
Vocational Certification - Administrative Assistant
New Horizons Regional Education Center
Hampton, VA05.2021
Vocational Certification - Business Administration
Charleston Job Corps
Charleston, WV11.2012
Certification - Medical Front Office And Administration
MedCerts
Michigan Center, MI08.2023
Skills
- Amazon Workspace
- Oracle Software
- Quick books
- Word Processing (50 WPM)
- OSHA 10 Certified
- VAWC -Virginia Workforce Connection
- Multicultural Populations
- Oracle PeopleSoft Human Capital Management
- Equal Employment Opportunity Guidelines
- Digital Filing
- Job Fairs
- Interview Techniques
- Job Search Strategies
- Client Satisfaction
- Resume Building
- Problem-Solving Skills
- Counseling
- Verbal and Written Communication
- Career Guidance
- Public Relations
- Office Meetings
Accomplishments
- Microsoft Office Suite Specialist 2019
- Norfolk State University | Norfolk, Virginia- Customer Service Certification 2019
- NorthStar Digital Literacy (12) 2022
Certification
- Certified Workforce Development Professional
- Certified Microsoft Office Specialist
Timeline
Career Services Specialist
Hampton Roads Workforce Council
04.2022 - Current
Staffing Consultant
Tidewater Staffing
10.2021 - 04.2022
Customer Service Specialist/Conveyer
TIW-Group
06.2021 - 08.2021
Customer Service Representative
Maximus, AppleOne Temp Agency
07.2020 - 03.2021
Customer Service Representative
AppleOne
11.2019 - 07.2020
Office Assistant
Living Hope Lutheran Church & Day School
01.2018 - 04.2018
High School Diploma -
Osbourn High School
Vocational Certification - Administrative Assistant
New Horizons Regional Education Center
Vocational Certification - Business Administration
Charleston Job Corps
Certification - Medical Front Office And Administration
MedCerts
- Certified Workforce Development Professional
- Certified Microsoft Office Specialist
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