Chima Fofana
Bronx,NY
Summary
Dynamic and dependable professional with a strong background in customer service and teamwork at Five Guys. Proven ability to multitask and maintain high sanitation standards while training new team members. Committed to safety and efficiency, with a keen focus on problem-solving and clear communication to enhance operational success.
Overview
2026
2026
years of professional experience
Work History
Crew Member Team Leader
Shake Shack
2024 - Current
- Resolved customer concerns promptly to enhance satisfaction levels and service quality.
- Delegated tasks to maintain store cleanliness and operational efficiency.
- Facilitated training programs for new hires, ensuring readiness for responsibilities.
- Operated in fast-paced environment to deliver timely service to guests.
- Prepared food items per recipe standards to ensure quality and consistency.
- Maintained kitchen compliance with health and safety regulations.
- Managed multiple orders during peak periods, achieving high accuracy and repeat business.
Crew Member
Five Guys
02.2023 - 2024
- Processed orders, prepared meals, and handled payments with precision.
- Managed multiple orders simultaneously without sacrificing quality.
- Collaborated with team members to ensure timely completion of all orders.
- Maintained cleanliness throughout restaurant to uphold professional image.
- Delivered superior customer service by providing attentive greetings and meeting expectations.
- Ensured food preparation areas and tools remained sanitary at all times.
- Adhered to high standards of food safety and cleanliness practices.
- Trained new team members on procedures, customer relations, and effective sales techniques.
Laborer
Skf
02.2021 - 08.2022
- Executed loading, unloading, and transportation of materials to and from production areas.
- Conducted regular inspections of tools and equipment to ensure safety compliance.
- Operated hand tools and power equipment safely to minimize injury risks during construction.
- Cleared debris from work sites for proper disposal in designated areas.
- Enhanced skills through ongoing learning of new labor techniques, tools, and equipment.
Custodian
G. B Associates
2018 - 2020
- Emptied trash cans and recycling bins to maintain cleanliness and hygiene standards.
- Vacuumed, cleaned windows, and dusted to ensure comfortable environments in commercial buildings.
- Kept interior and exterior spaces clean and organized throughout premises.
- Organized supply closet for efficient access to cleaning tools and materials.
- Replaced and refilled paper towel and toilet paper dispensers for user convenience.
- Moved furniture for cleaning purposes and arranged setups for special events.
- Managed spills and cleaning emergencies to uphold cleanliness standards during shifts.
- Deep cleaned flooring, including tasks of stripping, sealing, and finishing surfaces.
Education
High School Diploma - Business Accountancy
Gambian High
Banjul 04.2016
Skills
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Time management
- Problem-solving
- Clear communication
- Cash handling
- Cleaning
- Food running
- Salesmanship
- Housekeeping
- Inventory counts
- Sales expertise
- Willingness to learn
- Sanitation protocols
- Cleaning and organization
- Dependable and cooperative
- Safety awareness
- Heavy lifting
- Job site cleanup
- Material handling
Languages
Soninke
Full Professional
Wolof
Professional Working
mandinka
Full Professional
Timeline
Crew Member
Five Guys
02.2023 - 2024
Laborer
Skf
02.2021 - 08.2022
Crew Member Team Leader
Shake Shack
2024 - Current
Custodian
G. B Associates
2018 - 2020
High School Diploma - Business Accountancy
Gambian High