Traveling
Chima Onyeso
Stephen
McKees Rocks,PA
Summary
Dedicated Associate with extensive experience collaborating with clients, promptly identifying needs and recommending products and services to accomplish clients' goals. Strong communicator focused on delivering outstanding customer care.
Highly efficient as Team Leader and well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency.
Highly adaptable team leader with excellent background of quick and effective performance. Safely lifts more than 50lbs pounds. Highly experienced in performing quality inspections and machinery operations.
Overview
13
13
years of professional experience
Work History
Amazon Associate
Amazon
07.2022 - Current
- Worked varied hours, days, nights and weekends as business needs dictate.
- Managed customer relations and customer service through daily communication and interaction.
- Maximized customer interactions by promptly identifying needs and wants.
- Increased customer satisfaction significantly within department.
- Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
- Boosted customer experiences by delivering superior customer service, issue resolution and merchandising.
- Frequently inspected production area to verify proper equipment operation.
Night Manager
Rallys Fast Food Resturant
05.2021 - 05.2022
- Secured building for closing by completing run-through of sales floor, turning off electronic systems and turning on alarms.
- Guided and motivated night team by establishing and communicating responsibilities and duties to each team member.
- Created nightly shift task lists to assign duties to each employee.
- Prepared nightly deposits by accurately counting cash, filling out deposit slips, and securing deposit in vault.
- Restocked inventory on shelves by unpacking backroom boxes and filling empty space on shelves with appropriate items.
- Reviewed audits and reconciled nightly sales transactions by balancing cash registers and reporting discrepancies.
- Observed and monitored store's security cameras to reduce retail crimes.
Housekeeping Manager
Holiday Inn Hotel And Suites
05.2018 - 03.2021
- Managed staff of [Number] housekeepers.
- Communicated repair needs to maintenance staff.
- Placed orders for housekeeping supplies and guest toiletries.
- Managed team productivity and workflow to exceed quality standards.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Evaluated employee performance and developed improvement plans.
- Directed team of [Number] personnel in busy hotel with [Number] rooms.
- Trained and mentored all new personnel to maximize quality of service and performance.
Care Support Worker
Orchard House Nursing Care Home
01.2016 - 05.2017
- Assisted with dressing guidance, grooming, meal preparation and medication reminders.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization and activity while providing personal care assistance.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
Care Support Worker
Maycroft Manor Care Home
06.2014 - 11.2015
- Assisted with dressing guidance, grooming, meal preparation and medication reminders.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization and activity while providing personal care assistance.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
Hotel Manager
The Berkeley Hotel
01.2013 - 04.2014
- Provided exceptional service and assistance to guests upon check-in.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Increased customer service ratings through personable service.
- Provided services efficiently and with high level of accuracy.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Prepared bills for customers and delivered to rooms on day of check-out.
Hotel Supervisor
Deritz Hotel
01.2012 - 12.2012
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Provided exceptional service and assistance to guests upon check-in.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Provided services efficiently and with high level of accuracy.
- Increased customer service ratings through personable service.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Prepared bills for customers and delivered to rooms on day of check-out.
- Supervised team of [Number] front desk agents and helped to resolve issues arising during shifts.
Education
Master of Arts - Business Management
Lagos Business School of Management
Lagos Nigeria12.2014
Bachelor of Arts - Cultural Studies
Brighton City College
Brighton United Kingdom06.2005
Bachelor of Arts - Political Science
University of Lagos Nigeria
Lagos Nigeria06.2004
Skills
- Result Interpretation
- Patient Evaluation
- Time Management
- Forklift Operation
- Sales Expertise
- Practice Management
- Attention to Detail
- Business Strategies
- Customer Relationship Management
- Product and Service Sales
- Stocking and Replenishing
- New Hire Training
- Customer Service Orientation
Accomplishments
Setting up of a marketing department in the hotel from scratch, which increased the occupancy rate and the revenue stream of the hotel.
Reducing the turnaround maintenance of the hotel facilities by weekly revamping of hotels one at a time.
Resolved product issue through consumer testing.
Affiliations
- Lions Club
- Rotary International
I like watching and playing soccer(football), listening to music, playing scrabble games.
I watch and play soccer(football), listening to music, playing scrabble games, discussing and reading political books and current affairs magazines, meeting people and travelling to different parts of the world.
Additional Information
I believe in teamwork and achieving sets goal.
Interests
Seeing people happy for the right reasons
Love to try new foods
Mostly spontaneous in nature
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeContract WorkImportant To Me
Career advancementWork-life balanceFlexible work hours4-day work weekPaid sick leave401k matchHealthcare benefitsCompany CulturePersonal development programsQuote
When the going gets tough, the tough gets going. I can do all things through Christ who strengthens me.
Timeline
Amazon Associate
Amazon
07.2022 - Current
Night Manager
Rallys Fast Food Resturant
05.2021 - 05.2022
Housekeeping Manager
Holiday Inn Hotel And Suites
05.2018 - 03.2021
Care Support Worker
Orchard House Nursing Care Home
01.2016 - 05.2017
Care Support Worker
Maycroft Manor Care Home
06.2014 - 11.2015
Hotel Manager
The Berkeley Hotel
01.2013 - 04.2014
Hotel Supervisor
Deritz Hotel
01.2012 - 12.2012
Master of Arts - Business Management
Lagos Business School of Management
Bachelor of Arts - Cultural Studies
Brighton City College
Bachelor of Arts - Political Science
University of Lagos Nigeria
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