CHIMAROKE NWANKWO

Work History

Business Analyst

JP Morgan Chase

New York

07.2023 - Current

Conducted interviews with key business users at Firsr Republic Bank and Chase to collect information on business processes and user requirements
Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement
Enabled data-driven decision making with advanced analytics tools such as Excel, Tableau, and SQL, generating valuable insights for the organization
Facilitated change management initiatives, ensuring the smooth transition of FRB accounts and systems to Chase
Increased efficiency in resource allocation by conducting detailed business requirements analysis
Collaborated closely with stakeholders to identify opportunities for process improvements and drive continuous innovation in the organization
Interacted with internal customers to understand business needs and translate into requirements and project scope
Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures resulting in 90% reduction in transaction processing errors
Generated business intelligence reports to inform strategic decision-making.

Business Analyst

First Republic Bank

New York

09.2021 - 07.2023

Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources
Streamlined data processing for faster results by implementing advanced analytics tools
Utilized advanced query optimization techniques to enhance database performance and reduce latency issues during high-traffic periods
Participated in requirements meetings to understand business needs for conversion from FISERV to FIS
Identified, analyzed and interpreted trends or patterns in complex data sets using SQL
Analyzed transactions to build logical business intelligence model for real-time reporting needs
Performed extensive User Acceptance Testing on various FIS products
Partnered with the software development team to create applications using MS access to help bankers with branch and individual balancing
Mapped processes to holistically examine business flow and identify improvement opportunities.

Operations Manager - Compliance

Zsuite Technologies

Remote

02.2021 - 09.2021

Delivered subject matter expertise for internal and external customers on compliance best practices and quality control
Prepared and presented comprehensive reports to upper management and audit team, covering issues and recommendations
Reviewed documents, files, transcripts, and other records to assess compliance and potential risk
Streamlined compliance processes by implementing efficient monitoring systems and tools using Excel and MS Access
Enhanced overall business operations by continuously improving policies, procedures, and controls related to compliance requirements.

Investment Analyst

SEI

Remote

08.2020 - 02.2021

Conducted detailed investment analysis, calculations and reports
Streamlined internal processes, resulting in improved efficiency for the investment team
Used MS Excel and MS access to generate required reports and optimize query creation.

Branch Operations Manager

Roselle Bank

Bedminster

12.2019 - 03.2020

Supervised daily branch operations, including cash box balancing, shipments, end of day branch processing and vault balancing
Supervised and assisted with daily branch suspense accounts, Credit and Debit card reconciliation and Cash drawer reconciliations
Trained employees on proper procedures and strategies to improve productivity
Assessed employee performance and developed improvement plans
Developed strong relationships with clients, resulting in increased loyalty and repeat business.

Business Operations Analyst

Investors Bank

Iselin

06.2015 - 12.2019

Established the Proof of Deposit department (POD), rectifying incorrect and non-posted customer transactions, improving overall customer satisfaction
Part of the Agile project management team that contributed to the successful conversion from FIS to FISERV DNA, ensuring a seamless transition for the bank
Collaborated with various departments for Data Mapping, Code development, peer reviews, Code validations, user acceptance testing and training
Created a GL database using Microsoft Access and Microsoft SQL Server, which reduced reconciliation time by 30%
Supervised daily and monthly proofs and metrics, including GL suspense accounts
Conducted daily Remote Deposit and Merchant capture review and adjustments with 100% accuracy
Monitored and reconciled transactional processing within Investor's FISERV Core Banking system to ensure proper recording to the customer account
Researched exception items and resolved them in partnership with operational teams, Finance, Fraud, and IT
Resolved reconciliation breaks timely in compliance with internal policies and procedures, applicable regulations, and strong customer service
Streamlined business operations by identifying inefficiencies and implementing process improvements
Collaborated with various departments to streamline workflows and optimize resource utilization
Developed financial and business analyses using software such as SQL and MS Access.

Senior Deposit Operations Analyst

Synchrony Financial, GE Capital

Bridgewater

09.2013 - 06.2015

Provided day-to-day support for bankers and customers in operations, deposit compliance, internal audits, and other related areas acting as an interdepartmental liaison to jointly resolve problems
Developed and maintained strong knowledge and understanding of appropriate banking laws, regulations, internal policies, and procedures, and ensured compliance with those laws, regulations, policies, and procedures
Assisted the Operations Supervisor in providing end user training for Bank staff on operational procedures such as transaction processing, new products, program changes, compliance, fraud monitoring, etc
Balanced and completed daily reconciliations for general ledger accounts
Performed audits and reviews of operational tasks as assigned such as escheatment processes and accounts, system maintenance requests, and dormant inactive accounts
Performed operational tasks associated with multiple areas of Deposit Operations such as IRA products, ATM functions, debit/credit card processes, wire/electronic transfers, overdrafts, etc
Accurately reviewed check deposits received via remote check capture system and served as liaison with third party vendor regarding all remote check capture approval
Reviewed process failures and determined root causes
Championed continuous improvement efforts by identifying inefficiencies, developing recommendations for change, and supporting implementation activities as needed
Authored operational forecast documents, helping senior leadership predict and prepare for forthcoming changes in finances or production
Boosted process automation, utilizing innovative technology solutions for increased efficiency
Managed a diverse portfolio of commercial clients across various industries, ensuring customized support based on unique needs
Enhanced client satisfaction by providing timely and accurate account management services
Coordinated cross-functional efforts to resolve client issues quickly and efficiently, enhancing overall customer satisfaction levels.

Summary

Overview

Work History

Business Analyst

Business Analyst

Operations Manager - Compliance

Investment Analyst

Branch Operations Manager

Business Operations Analyst

Senior Deposit Operations Analyst

Education

Bachelor Of Arts - Economics

Skills

Certification

Timeline

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