Chimaya Johnson

• Supported students with disabilities, including autism and developmental delays, by implementing individualized learning and behavior strategies.

• Utilized positive reinforcement techniques to encourage appropriate behaviors and reduce problem behaviors in the classroom.

• Assisted in implementing behavior intervention plans (BIPs) designed by special education teachers and therapists.

• Collected and documented student behavior data, tracking progress and reporting observations to educators.

• Helped students develop social and communication skills through structured activities and guided interactions.

• Provided one-on-one support to students with behavioral challenges, ensuring they stayed engaged and met learning goals.

• Collaborated with teachers, therapists, and support staff to create a structured and supportive classroom environment.

• Managed crisis situations and de-escalated behaviors using effective intervention strategies.

• Demonstrated safety equipment and procedures to meet FAA guidelines.
• Followed safety, passenger and supply pre-flight checklists.
• Attended trainings in customer service, conflict resolution techniques and safety procedures to remain current on new requirements and procedures.
• Conducted preflight checks to assess general condition and cleanliness of aircraft.
• Administered and coordinated emergency procedures or care, enhancing onboard safety.
• Restocked and organized food, beverage and passenger items inventory for turnaround.
• Met or exceeded upselling, credit card sign-up targets on consistent basis by leveraging excellent communication and interpersonal strengths.
• Comforted and provided reassurance to passengers during unforeseen or stressful events.
• Kept cabin neat, clean and professional in appearance.

• Maintained high-volume workload within fast-paced environment and consistently met performance benchmarks.
• Assessed available benefits coverage and limitations of each policy.
• Consistently met service team sales targets and call handling quotas consistently.
• Handled 100+ inbound calls each day covering contracts.
• Skilled in records searching and documentation. Excellent critical thinking and organizational abilities.
• Proficient in insurance policy coverage levels, industry practices and compliance requirements.
• Resolved claims by approving or denying documentation, calculating benefits due and determining compensation settlement.
• Verified details with policyholders and requested additional information.

• Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
• Collected payments and provided accurate change.
• Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
• Helped customers find specific products, answered questions and offered product advice.
• Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
• Assisted teammates with sales-processing tasks to meet daily sales goals.

• Kept shelves stocked and well-organized to maximize customer sales.
• Accepted and processed credit and cash payments, making correct change from cash register drawer.
• Organized store by returning merchandise to proper areas and restocked displays.
• Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
• Operated cash register with proficiency during high-volume shopping times.

• Handle 50+ customer interactions per day, giving detailed, personalized, friendly, and polite service to ensure customer retention.
• De-escalating irate callers to resolve a problem and produce accurate solutions.
• Consult with customers to evaluate needs ad determine best options.
• Consistently improve customer satisfaction through expert resolution of conflicts, issues, and concerns.

• Processed transactions quickly and efficiently, maintained cordial friendly relationships with customers by greeting them as assisting with relevant issues.
• Exceeded sales goals each year with outstanding service to each customer.
• Keep track of daily sales, commissions and receipts for direct supervisor.
• Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
• Built and maintained relationships with peers and upper management to drive team success.

• Respected privacy laws and maintained client confidentiality at all times
• On-call staff for patients.
• Maintained daily living standards by assisting clients with personal hygiene needs.
• Made beds, swept floors and sanitized surfaces to support activities of daily living.
• Followed care plan and directions to administer medications.
• Transported patients to medical, dental and personal care appointments.
• Planned and prepared nutritious meals and snacks to meet diabetic, low sodium and high protein diets.
• Recorded patient temperature, pulse and blood pressure to monitor health and well-being.
• Kept food at proper temperatures for client.
• Maintained clean and sanitized work area in accordance with food safety guidelines, avoiding cross-contamination of raw and prepared food products.
• Actively promoted positive behaviors among clients through reinforcement techniques.
• Helped clients get in and out of beds and wheelchairs.
• Adapted strategies depending on individual needs while adhering to established protocols.
• Recorded client status progress and challenges in logbooks and reports.
• Assisted individuals in development of social skills to become integrated in community.
• Ensured safety of clients by monitoring environment for hazards and providing appropriate supervision when needed.
• Collected and recorded patients' blood pressure, pulse, and respirations to evaluate and note basic health status.

• An all-girl environment that equips girls to achieve healthy and physically active lives.
• Maintained safe, educational environment for students during learning and free play time.
• Created calm and disciplined classroom environment to improve student focus.
• Interacted positively with children to encourage development and involvement in activities, treating each child with dignity and respect.
• Taught 40 students as part of co-teaching team with shared planning, instructional and evaluation requirements.
• Identified children in need of extra support for emotional, health-related or developmental concerns and conceived improvement strategies.

• Providing nurse assistance on ICU and surgical floors.
• Collected and documented vital signs to track current patient conditions.
• Followed safe lifting techniques and individual resident lifting instructions.
• Responded to call lights to assist patients with various care and comfort needs.
• Delivered meals, offered snacks, fed patients and documented oral intake of food, liquids and supplements.
• Coordinated with RN to manage and remove peripheral IVs.
• Reviewed dietary restrictions, food allergies and preferences to implement appropriate diet.