Chimeka Arrindell
Bay Shore,New York
Summary
Results-oriented business leader with more than ten years of experience in day-to-day business operations management. Effective liaison to key clients and accounts. Leverage trends across industries and markets to derive solutions and approaches focused on creating value for customers and profitability for company. Streamlines processes for efficiency and productivity. Well-versed in applying multi-faceted approach to managing safety, operations and productivity across multiple business lines.
Overview
19
19
years of professional experience
Work History
Retail Banking Assistant Branch Manager
New York Community Bank
Smithtown, New York
10.2007 - Current
- Trained and developed team members in alignment with service standards and objectives. enabling them to improve skills, achieve daily objectives and attain advancement.
- Supervised team of seven branch employees and made recommendations regarding performance evaluations.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Built rapport with account holders by reaching out with product recommendations and account updates.
- Collaborated with tellers, universal bankers and personal bankers to exceed sales goals.
- Facilitated customer satisfaction by executing personal communication and frequent follow-ups.
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
- Developed and managed employee schedules, balancing individual requests and requirements with business needs.
- Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.
- Developed sales strategy to meet established sales objectives.
- Managed branch size of over $110,000,000 in deposits and team of seven full and part-time employees.
- Wrote and administered employee performance reviews to monitor customer service and personal sales of seven team members.
- Maximized efficiency through effective resource allocation and employee management.
- Identified and capitalized on community business opportunities with effective networking.
Senior Head Teller
Bethpage Federal Credit Union Inc.
Bay Shore, New York
10.2002 - 02.2007
- Identified potential needs through observation, questioning and listening.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Mentored newly hired team members on appropriate responses to patron questions.
- Replenished ATM funds in empty canisters prior to validation process.
- Conducted regular proof work and followed up on chargebacks and deposit corrections.
- Established rapport with new clients to increase satisfaction and loyalty.
- Maintained friendly and professional customer interactions.
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
Education
Business Administration And Management
Katharine Gibbs School - New York City
New York, NYSome College (No Degree) - Marketing Management And Research
SUNY Empire State College
Saratoga Springs, NYSkills
- Prioritizing and Planning
- Problem Anticipation and Resolution
- Employee Training Oversight
- Adaptable to Changing Conditions
- Motivational Techniques
- Recruitment and Hiring
- Employee Performance Reviews
- Strong Relationships
- Workflow Schedules
- Team Meetings & Contribution
Timeline
Retail Banking Assistant Branch Manager
New York Community Bank
10.2007 - Current
Senior Head Teller
Bethpage Federal Credit Union Inc.
10.2002 - 02.2007
Business Administration And Management
Katharine Gibbs School - New York City
Some College (No Degree) - Marketing Management And Research
SUNY Empire State College
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