Hi, I’m
Chimene DeJesus
Residential Program Manager
Willingboro,NJ
Summary
Dedicated candidate eager to leverage knowledge in social services and program development. Skilled in running social services initiatives and developing policies and procedures. Collaborative and committed to addressing social issues to improve quality of life in marginalized communities.
Overview
15
years of professional experience
Work History
Quality Management Associates
Program Manager of Residential Services
12.2020 - Current
Job overview
- Provided swift and knowledgeable emergency support in line with crisis protocols.
- Analyzed trends and data to inform decision-making and program development.
- Coordinated services and therapy for residents and managed attendance for scheduled appointments.
- Coordinated activities and events to create safe, positive and inclusive environment.
- Created and managed budgets, efficiently allocating resources to the correct client.
- Provided leadership, guidance and support to staff members.
- Responded to injuries, accidents and allegations of abuse and misconduct by following company policies and when appropriate, law enforcement.
- Participated in community events and met with local leaders to develop recreational activities for residents.
- Developed and implemented training programs for staff.
- Monitored therap system to ensure that Emar was up to date to ensure that clients appointments were made and carried out.
- Participated in community events to promote services and engage with public.
ATC
Group Home Manager
03.2008 - 10.2020
Job overview
- Analyzed trends and data to inform decision-making and program development.
- Scheduled physician and other appointments for residents, providing transportation to each visit.
- Protected clients' monies and property by tracking spending and reconciling accounts.
- Monitored program performance and outcomes for successful delivery of services.
- Helped individuals with moderate to severe developmental disabilities carry out daily living tasks by coordinating expert support.
- Spearheaded proactive training strategies to keep staff at forefront of current best practices and safety protocols.
- Created staff work schedules so each shift had appropriate number of employees for coverage.
- Spearheaded fundraising efforts to support social and community service initiatives.
- Oversaw home inventory of supplies and groceries by tracking use and placing new orders.
- Developed and implemented training programs for staff.
- Assisted staff with maintaining residents' health by scheduling medical appointments and arranging transportation.
- Offered learning opportunities to help residents develop important life skills.
- Maintained adequate coverage for residents' needs without exceeding budget targets by coordinating schedules and team workflows.
Education
James J Ferris High SchoolJersey City, NJ
High School Diploma
06.1998
Southern New Hampshire UniversityHooksett, NH
Bachelor of Science from Social Work
05.2024
Skills
- Staff Development
- Personnel Oversight
- Communication Clarity
- Mediate Conflicts
- Client Advocacy
- Assignment Scheduling
- Emergency Support
- Microsoft Office
- Scheduling Medical Appointments
- Team Development
- Payroll Procedure Oversight
- New Staff Orientation
- Daily Living Skills Instruction
Timeline
Program Manager of Residential Services
Quality Management Associates
12.2020 - Current
Group Home Manager
ATC
03.2008 - 10.2020
James J Ferris High School
High School Diploma
Southern New Hampshire University
Bachelor of Science from Social Work