Chimera Branch
Indianapolis,IN
Summary
Dedicated professional bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
2
2
years of professional experience
Work History
Qualified Medication Aide
Country Charm
12.2023 - Current
- Documented patient information and care activities in electronic health record.
- Organized and detail-oriented with a strong work ethic.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
CNA/QMA Supervisor
Cumberland Trace
11.2022 - 02.2024
- Educated staff on organizational mission and goals to help employees achieve success with patient care and necessities.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Provided excellent services to patients and family members.
- Utilized Microsoft Office to communicate with staff through Microsoft Teams and Outlook.
Customer Service Representative
Amazon
06.2022 - 11.2023
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Pharmacy Technician
Walgreens
12.2021 - 06.2022
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
Education
No Degree -
Ivy Tech Community College of Indiana
Indianapolis, INHigh School Diploma -
Michigan City High School
Michigan City, IN05.2020
Skills
Analytical thinker
Customer Service
Medical terminology knowledge
Computer Proficiency
Microsoft Office
Complex Problem-Solving
Languages
Spanish
Limited Working
Timeline
Qualified Medication Aide
Country Charm
12.2023 - Current
CNA/QMA Supervisor
Cumberland Trace
11.2022 - 02.2024
Customer Service Representative
Amazon
06.2022 - 11.2023
Pharmacy Technician
Walgreens
12.2021 - 06.2022
No Degree -
Ivy Tech Community College of Indiana
High School Diploma -
Michigan City High School
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