Chimera Zogbaum
Westminster,USA
Summary
Drove customer satisfaction initiatives through proactive conflict resolution and communication strategies.
Led teams in implementing customer service solutions that enhance loyalty and satisfaction.
Championed adaptability in service delivery to align with evolving customer and organizational objectives.
Overview
8
8
years of professional experience
Work History
Animal Caretaker
Myself
Madison, WI
09.2025 - 07.2026
- Provided attentive care and companionship to dogs, ensuring their safety and well-being.
- Administered medications and maintained health records for pets under supervision.
- Engaged dogs in physical activities, promoting exercise and mental stimulation.
- Cultivated strong relationships with pet owners through effective communication and updates.
- Implemented efficient scheduling systems to optimize pet sitting services and client satisfaction.
- Resolved conflicts or concerns from clients promptly, enhancing overall service quality.
- Supported clients during extended travel by providing consistent updates, photos, and videos of their pets'' activities and wellbeing.
- Maintained a safe and secure space for dogs by adhering to strict house rules and guidelines set by the pet owners.
- Ensured timely feeding, walking, and grooming routines for each dog under my care, resulting in contented and well-cared-for pets.
- Provided overnight stays when required, giving clients peace of mind knowing their beloved pets were cared for aroundtheclock.
- Maintained cleanliness within clients'' homes during sitting periods, ensuring a tidy living space upon their return.
- Handled emergency situations calmly and promptly, contacting veterinarians or owners as necessary to ensure prompt attention for the pet in need.
- Monitored animals for behavioral problems and signs of health issues.
Animal Caretaker
Waggintails Doggie Dude Ranch
Fitchburg, WI
11.2022 - 09.2025
- Maintained accurate records of each animal's feeding schedule, medical history, behavior patterns, and special needs.
- Worked closely with other caretakers to ensure all tasks were completed efficiently and effectively.
- Assisted in intake process for new animals, including assessing temperament and completing required paperwork.
- Monitored animals for signs of illness or injury and reported any concerns to veterinarian.
- Provided companionship and enrichment activities for animals to promote mental stimulation and socialization.
- Bathed animals and completed basic grooming to support health.
- Killed bacteria and viruses by disinfecting surfaces regularly with approved chemicals.
- Protected animals and caretakers by observing safety behaviors consistently.
- Fostered fun-loving atmosphere that encouraged socialization among pets while also maintaining orderliness throughout day.
- Evaluated new arrivals for temperament compatibility before integrating them into existing playgroups at daycare center.
- Communicated effectively with pet owners regarding their dog's progress during daycare hours.
- Maintained cleanliness of dog daycare area by picking up waste, sanitizing surfaces, and refreshing water bowls.
- Collaborated with team members to maintain safe environment for all animals in facility.
- Observed dog behaviors to identify signs of aggression or anxiety and reported concerns to management.
- Conducted regular maintenance tasks like sweeping floors, washing bedding materials, and restocking supplies as needed.
- Utilized patience and gentle handling techniques when working with shy or fearful dogs.
- Supervised playtime between dogs and ensured their safety.
- Checked dogs for fleas, ticks, or other potential health issues upon arrival at facility.
- Scheduled appointments and documented updates in scheduling software.
- Anticipated guest needs, delivering exceptional customer service to exceed expectations.
- Routed messages, coordinated appointments, and directed personnel to various departments.
- Directed numerous calls per day to appropriate recipients using multi-line system.
- Responded to email inquiries promptly, providing accurate information or forwarding messages to appropriate party if needed.
- Operated office equipment such as photocopiers, fax machines, and printers efficiently.
- Handled cash transactions related to services rendered at front desk for example, notary public fees.
Supervisor
Tailwaggers
Verona, WI
09.2019 - 11.2022
- Attended and contributed to regular managerial meetings.
- Executed daily opening and closing procedures to company standard.
- Delivered high quality training for new team members.
- Evaluated staff performance, communicating feedback, and setting personal goals.
- Monitored numerous employee activities and assigned tasks to cover demand.
- Fostered environment where employees felt comfortable voicing concerns or asking questions.
- Maintained confidentiality regarding sensitive information related to employee files or company matters.
- Implemented safety protocols and ensured employees followed them consistently.
- Inspired teams using motivational leadership style.
Server
Paisans Pizzeria
Madison, WI
06.2018 - 12.2021
- Delivered exceptional customer service in high-pressure environments.
- Collaborated with kitchen staff to streamline food preparation and delivery processes.
- Resolved customer complaints promptly, enhancing overall dining experience.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Explained menu items and suggested appropriate options for food allergy concerns.
Education
High School - undefined
Middleton Alternative High School
Middleton, WI06.2014
Skills
Relationship building
Adapts to new environments quickly
Great with heavy lifting
Patience and tolerance
Strong work ethic
Cash handling
Exceptional customer service
High volume dining
Sales techniques
Guest engagement
Timeline
Animal Caretaker
Myself
09.2025 - 07.2026
Animal Caretaker
Waggintails Doggie Dude Ranch
11.2022 - 09.2025
Supervisor
Tailwaggers
09.2019 - 11.2022
Server
Paisans Pizzeria
06.2018 - 12.2021
High School - undefined
Middleton Alternative High School