Chimere Butler

(This is a federal job)

Full time

Hours per week: 40

Pay Plan: SV Pay Grade F2

Duties, Accomplishments and Related Skills

• Promoted a affirmative customer service experience while executing strict adherence to federal regulations regarding air travel safety measures.
• Detected potential threats by utilizing advanced screening technology, such as X-ray machines and metal detectors. Prevented unauthorized access to restricted area by verifying identification credentials and maintaining vigilant surveillance, and assisted executing swift and accurate security checks, and reducing wait time.
• Responded to emergency situations with professionalism and efficiency, ensuring the safety of passengers and staff.
• Stayed current on evolving security protocols by participating in ongoing training programs and workshops regularly.
• Additional duties as acting LTSO at TSA-MIA include completing daily checks of supplies, Manager Summary Reports and checkpoint reporting Tools (CRT) data entry and resolving customer complaints and conducting concerns. Conducted and supervised fellow officers as Acting LTSO on a day-to-day basis to include equipment, personnel; scheduling and rotation of personnel. Prepared various types of communications such as briefings, checkpoint logs, reports, and documents.
• Assisted passengers with special needs or disabilities during the security screening process, ensuring their comfort and dignity were maintained at all times. (Certified Passenger Support Specialist.)
• Coached and mentored new hires at TSA-MIA in correct application of screening procedure's. Provided guidance and direction to officers that was not following SOP procedures. Directed work of employee's to include: setting priorities,assigning task; monitoring,and evaluating performance, coaching and developing employee capabilities; Supervise TSO's as acting LTSO to ensure proper compliance of SOP procedures.
• Assisted leadership with developing incident reports for Law Enforcement Officers (LEO's) and TSA Leadership.
• Completed extensive training in emergency response protocols related to fire safety and hazardous material handling

Full time

Salary: $0.00 USD: Bi-weekly

Hours per week: 40

Duties,Accomplishments and RelatedSkills

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Developed strong working relationships with staff, fostering a positive work environment.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.

Full time

Salary: $0.00 USD: Weekly

Hours per week: 50

Duties, Accomplishments and Related Skills

• Maintained high standards of customer service by answering pricing, availability, use and credit questions accurately.
• Anticipated clients' needs by staying in touch on regular basis.
• Built client relationships by acting as liaison between customer service and sales teams.
• Analyzed and reported on customer activity, business trends and areas of concern.
• Consulted with clients after sales and contract signings to resolve problems and provide ongoing support.