Chimere fields
Lubbock TX,Texas
Summary
Dynamic hospitality professional with extensive experience at Marriott and Hampton Inn Suites, excelling in customer service and cash handling. Proven ability to resolve guest issues and enhance satisfaction, while maintaining meticulous attention to detail. Strong team collaborator with exceptional time management skills, consistently delivering outstanding results in fast-paced environments.
Overview
2
2
years of professional experience
Work History
Front Desk Receptionist
Hampton Inn Suites
09.2023 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Collected room deposits, fees, and payments.
- Developed strong working relationships with team members, fostering a positive work environment.
- Completed data entry and filing to keep records updated for easy retrieval.
Night Auditor
Hoilday Inn Express
04.2023 - 01.2024
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Kept accounts in balance and ran daily reports to verify totals.
- Prepared detailed end-of-shift reports, highlighting noteworthy incidents or areas requiring improvement for management review.
- Maintained accurate financial records by diligently balancing daily revenue reports and identifying discrepancies.
- Handled emergency situations calmly and professionally, keeping guest safety as the top priority at all times.
Front Desk Agent
Marriott
06.2023 - 12.2023
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Answered customer telephone calls promptly and appropriately handled needs.
- Answered multi-line phone system and enthusiastically greeted callers.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Education
High School Diploma -
ARLINGHTON HEIGHTS HIGH SCHOOL
Fort Worth, TX05-1998
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Cash handling
- Data entry
- Team collaboration
- Problem-solving skills
- Scheduling
- Hospitality services
Timeline
Front Desk Receptionist
Hampton Inn Suites
09.2023 - Current
Front Desk Agent
Marriott
06.2023 - 12.2023
Night Auditor
Hoilday Inn Express
04.2023 - 01.2024
High School Diploma -
ARLINGHTON HEIGHTS HIGH SCHOOL
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