Chimere Gendrew
Cincinnati,OH
Summary
Strategic professional and operational leader with strong background enhancing the performance, productivity, and efficiency in everyday office operations. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
22
22
years of professional experience
Work History
Licensed Nail Technician
Mitchell's Salon & Day Spa
05.2008 - Current
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Oversaw schedule to manage appointments of new and existing clients.
- Maintained master appointment calendar covering all customer visits, employee schedules, and special events.
- Sanitized workstation and stocked assigned workspace to facilitate general office and spa cleaning.
- Registered customer information on database to enable tracking history and maintain accurate records.
- Responded to customer requests and concerns about gel application and nail art designs.
Front Desk Agent
The Terrace Hotel Cincinnati
06.2006 - 05.2008
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Collected room deposits, fees, and payments.
- Answered customer telephone calls promptly and appropriately handled needs.
- Used internal software to process reservations, check-ins and check-outs.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
Mail Handler/ Clerk
US Post Office
08.2001 - 06.2006
- Utilized physical strength to move mail and packages of varying sizes and weights.
- Proved successful working within tight deadlines and a fast-paced environment.
- Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.
- Followed safety protocols while handling and sorting mail for personal safety purposes.
- Maintained high level of confidentiality with mail items in line with regulations.
Education
Technical Degrees - Managing Manicurist And Managing Esthetics
Tri County Beauty College
Cincinnati, OH06.2007
High School Diploma -
School For Creative & Performing Arts
Cincinnati, OH05.1998
Skills
- Social Perceptiveness
- Customer Experience
- Strong verbal communication
- Data analysis
- Project management
- Team liaison
Timeline
Licensed Nail Technician
Mitchell's Salon & Day Spa
05.2008 - Current
Front Desk Agent
The Terrace Hotel Cincinnati
06.2006 - 05.2008
Mail Handler/ Clerk
US Post Office
08.2001 - 06.2006
Technical Degrees - Managing Manicurist And Managing Esthetics
Tri County Beauty College
High School Diploma -
School For Creative & Performing Arts
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