Summary
Skills
Work History
Education
Accomplishments
Certification
Overview
AdministrativeAssistant

CHIMERE SCRUGGS

Humble,TX

Summary

Hardworking and focused Administrative professional offering excellent communication, planning and prioritization skills demonstrated through 10+ years of performance. Skilled at drafting reports and business correspondence, managing mail and updating tracking spreadsheets. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths.

Skills

  • SKILLS & ABILITIES
  • 10-key
  • Analytical Thinking
  • Worked as individual contributor or with team
  • Effective written and verbal communication
  • Computer literate
  • Strong organizational skills
  • Business aptitude skills
  • MS Office Suites (Excel, Work, Outlook, etc)

Work History

Administrative Assistant

Shell Business Operations
Houston, TX
02.2018 - 07.2022
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Executed record filing system to improve document organization and management.
  • Scheduled office meetings and client appointments for staff teams.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
  • Generated reports and typed letters in Word and prepared PowerPoint presentations.
  • Handled client correspondence and tracked records to foster office efficiency.
  • Monitored supervisor's work calendar and scheduled appointments, meetings and travel.
  • Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
  • Coached new employees on administrative procedures, company policies and performance standards.

Administrative Assistant

Toys R Us
Houston, TX
01.2016 - 01.2018
  • Scheduled and coordinated meetings, appointments, and travel arrangements for supervisors and managers
  • Trained 2 administrative assistants during a period of company expansion to ensure attention to detail and adherence to company policy
  • Developed new filing and organizational practices, saving the company $3,000 per year in contracted labor expenses
  • Maintain utmost discretion when dealing with sensitive topics
  • Manage travel and expense reports for department team members

Patient Service Coordinator

Second Blessing Medical Supply Company LLC
Houston, TX
01.2009 - 01.2015
  • Provided support to the Office Manager, Physicians, billing, Clinical Staff, and most importantly, the
  • Patients
  • Executed administrative duties by answering telephones, faxing, filing highly sensitive documentation
  • Increased Customer Service and hospitality skills through assisting patients
  • Organized office calendar through scheduling patient appointments
  • Verified insurance information by contacting providers
  • Maintained and processed the visitor schedule
  • Communicated with patients, visitors, and monitor daily status reports.

Customer Service Representative

DHL Express
Houston, TX
01.2007 - 01.2009
  • Coordinated the transportation of freight between multiple points, countries, and companies
  • Worked directly with US Customs, and other government agencies regarding discrepancies and adherence to regulations
  • Coordinated with other departments to ensure customer satisfaction and optimal working of the staff
  • Assist customers with document shipment and pick up
  • Processed import/export documentation and assist in the customs clearance process
  • Worked directly with Accounts Payable/Receivable Team with issuing credit memos and refunds.

Education

Associate of Applied Science - Business Management

Lone Star College Kingwood
Kingwood, TX
05.2025

Accomplishments

  • Quality Communication
  • Interacted with 150+ affiliate stations globally, ensuring reliability and quality to service customers around the world
  • Customer Service
  • Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Certification

  • Certified Notary Public Loan Signing Agent

Overview

14
14
years of professional experience
1
1
Certificate

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