- Microsoft Word
CHIMKA AJOKU
OFFICE MANAGER
Sometown,NY
Summary
Office Manager Constantly find ways to streamline office operations Jump at opportunities to assist colleagues and management team Dedicated office management professional with experience handling a wide range of administrative, technical and executive-support tasks. Excel at resolving employer challenges with innovative solutions, systems and process improvements that increase efficiency, customer satisfaction and the bottom line. Skilled relationship builder with the proven ability to work with different personality styles. Advanced computer skills in MS Office Suite and other applications/systems.
Overview
6
6
years of professional experience
2
2
Certifications
2
2
Languages
Work History
Office Manager
ABC STORE
, NY
01.2018 - Current
- Overseeing the work of all office employees to ensure they work productively and meet deadlines and company standards
- Counseling any employees struggling in their roles
- Answering telephone calls and emails from customers and clients and directing them to relevant staff
- Creating an office budget and ensuring all employees follow it
- Monitoring office supplies and ordering new stationery, furniture, appliances and electronics as required
Office Clerk
XYZ Agency
01.2017 - 01.2018
- Repeatedly promoted during tenure with ABC Store, culminating in current responsibility for coordinating all office functions and supervising a team of four administrative professionals
- Results:
- Developed efficiency-enhancing workflow/process improvements that made it possible to accommodate increasing responsibilities necessitated by staff reductions
- Decreased expenditures 15% by implementing inventory controls and standardizing ordering procedures
- Saved thousands of dollars in fees and improved the response-rates of direct marketing campaigns by bringing formerly outsourced mass-mailing functions in-house.
Receptionist | Administrative Assistant
DEF COMPANY
, NY
01.2016 - 01.2017
- Served as executive assistant to the management team, handled a busy phone system, functioned as primary liaison to customers and ensured a consistently positive customer experience
- Results:
- Helped drive a 10% increase in customer satisfaction based on a customer survey in 2019
- Automated daily stats report that provided management with a key decision-making tool
- Became a trusted assistant to company president, executive staff and office manager and earned a reputation for producing high-quality work.
Education
BS - Business Management
SYRACUSE STATE UNIVERSITY
Skills
Teambuilding & Supervisionundefined
Accomplishments
- Implemented new, interactive employee scheduling system to monitor, gauge and project staffing needs.
- Achieved certification through the Institute of Certified Professional Managers (ICPM): Certified Manager (CM), 05/2019.
Software
- Microsoft Excel
- Accounts Payable/Receivable
- Inventory Management
- Staff Development & Training
- Office Management
Certification
- CM - Certified Manager Certification
Timeline
Office Manager
ABC STORE
01.2018 - Current
Office Clerk
XYZ Agency
01.2017 - 01.2018
Receptionist | Administrative Assistant
DEF COMPANY
01.2016 - 01.2017
BS - Business Management
SYRACUSE STATE UNIVERSITY
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