China Barnwell

• Specialized in serving veterans, retirees, and working-class families, offering personalized insurance solutions while navigating sensitive financial, medical, and service-related information with the utmost discretion and care.
• Managed over 10 families through client retention serving as a direct contact of support
• Mastered calling over 250 clients each day while developing the skill of conversion from lead to client.
• Built long-term, trust-based relationships with clients and their families, guiding them through difficult conversations around death, legacy, and financial protection with empathy and clarity.
• Delivered clear, educational Zoom presentations, helping families understand their policy options and no-cost benefits such as wills, estate planning guides, and accidental death coverage.
• Worked with hundreds of families and individuals, maintaining client records, facilitating approvals, and supporting them through claims processes when needed.

As a product specialist, my responsibility is to proudly represent Apple through various contributing forms such as:

• Creating an amazing and seamless experience for the customer by uncovering their needs and providing meaningful solutions
• Advising, selling, and getting the customer set up with their new devices
• Engaging as a teammate with the rest of the team to maintain an open and productive environment
• Learning product knowledge to more accurately assist with customers wants and needs

As a receptionist working for Shag Salon, I basically represented myself as the face of the salon. Receptionists were the first people whom clients engaged with.

• Welcomed guests and clients in an upbeat and friendly manner.
• Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
• Managed and controlled office supply inventory to ensure timely ordering or requisition of depleted or low-level stock.
• Answered and directed incoming calls using multi-line telephone system.

Being a Lash Consultant meant not only representing the location I was working at, but representing the entire company itself.

• Delivered an exceptional level of service to each customer by listening to concerns and answering questions.
• Reviewed inventory levels during shifts and placed orders to replenish supplies, including lash products, cleaning supplies, and merchandise inventory.
• Educated guests on daily specials and discount offerings, enabling decisions on purchasing memberships and products.
• Pitched in with laundry duties, including washing, drying and folding towels during busy periods, ensuring consistent workflow.
• Maintained detailed records of what customers wanted and ordered, helping to increase profits when those customers returned at later date.

As a Bayhost and Event Ambassador, I was considered a "special waitress" due to obtaining more responsibilities and opportunities to ensure that guests received the service they were expecting and more.

• Guided guests through dining rooms and provided needed assistance, including handing out menus, serving drinks, and assisting with the company golfing system.
• Prepared banquet room for next function by resetting room according to supervisor's specifications.
• Managed closing duties, including restocking items and reconciliation of cash drawer.
• Resolved complaints from guests by listening to issues and providing a solution
• Prepared and maintained buffet and salad bar by checking temperatures, restocking food, removing dirty containers and monitoring potential avenues of contamination.