China Barnwell
Houston
Summary
Detail-oriented and highly organized professional with 8+ years of customer relations experience and 10+ years in leadership roles. Skilled in sales, communication, office administration, and maintaining accurate records. Adept at multitasking in fast-paced environments while delivering exceptional service and administrative support. Known for professionalism, strong communication skills, and the ability to adapt quickly to new systems and processes.
Overview
13
13
years of professional experience
Work History
Life Insurance Agent
Globe Life
01.2025 - Current
- Manage confidential client files, ensuring accuracy and compliance with regulations.
- Conduct 250+ outbound calls daily to qualify prospects and convert leads into clients.
- Deliver professional virtual presentations via Zoom, explaining policy options, benefits, and procedures.
- Provide administrative support including scheduling, document preparation, and claims assistance.
- Maintain organized client records for easy retrieval and reporting.
Sales Representative
United Healthcare
09.2025 - 12.2025
- Developed and maintained strong customer relationships to drive sales growth.
- Delivered product presentations and demonstrations to prospective clients effectively.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
Specialist
Apple
10.2021 - 04.2025
- Assisted customers with device setup, troubleshooting, and account management.
- Maintained accurate inventory records and processed sales transactions efficiently.
- Collaborated with team members to achieve service goals and streamline operations.
- Provided training and guidance to customers on using products effectively.
- Supported administrative operations by tracking service tickets and documenting resolutions.
Receptionist
Shag Spa And Salons LLC
03.2018 - 10.2021
- Greeted and directed clients, creating a welcoming front desk environment.
- Managed multi-line phone system, scheduled appointments, and confirmed bookings.
- Maintained supply inventory, placed orders, and ensured front desk readiness.
- Educated customers on services, promotions, and membership options.
- Handled data entry, payment processing, and accurate record maintenance.
Bayhost/ Event Ambassador
Top Golf
06.2013 - 02.2018
- Coordinated and executed private and corporate events, ensuring client satisfaction.
- Managed cash reconciliation, processed payments, and restocked supplies.
- Provided high-quality customer service in a fast-paced entertainment environment.
- Assisted with setup, breakdown, and operational flow of events.
Education
High School Diploma -
Mirabeau B. Lamar High School
Houston, TX5 2016
Bachelor of Arts - Fashion Design & Merchandising
Sam Houston State University
Huntsville, TX01-2027
Skills
- Office Administration & Scheduling
- Data Entry & Records Management
- Consultative Selling
- Professional Communication & Client Relations
- Problem-Solving & Conflict Resolution
- Customer Service Excellence
- Organization & Time Management
- Event Coordination
- Multitasking in High-Volume Environments
Timeline
Sales Representative
United Healthcare
09.2025 - 12.2025
Life Insurance Agent
Globe Life
01.2025 - Current
Specialist
Apple
10.2021 - 04.2025
Receptionist
Shag Spa And Salons LLC
03.2018 - 10.2021
Bayhost/ Event Ambassador
Top Golf
06.2013 - 02.2018
High School Diploma -
Mirabeau B. Lamar High School
Bachelor of Arts - Fashion Design & Merchandising
Sam Houston State University
Additional Information
Technical Skills: Microsoft Office (Word, Excel, Outlook), Zoom, CRM systems, multi-line phone systems
Languages: Basic Spanish (in progress)