CHINA BATISTE
Batiste Gives Blessings
1
Certification
14
years of professional experience
Empathic, results-driven Community Outreach & Operations Professional with 15+ years of experience leading member engagement, navigating complex state and federal benefit programs, and coordinating community-based initiatives that improve access to essential services. Proven success managing high-volume caseloads with 95%+ documentation accuracy, educating diverse populations, supporting Medicaid-related services, coordinating healthcare transportation, and building trusted relationships with members, families, healthcare providers, and community partners. Passionate about improving member satisfaction, promoting wellness, and delivering compassionate, people-centered support through outreach, education, and program administration.
Work History
Founding Executive Director
11 Years 1 Month- Founded and led a community outreach organization dedicated to serving underserved individuals, families, seniors, and vulnerable populations.
- Coordinated school supply drives, homeless outreach events, winter clothing drives, and community donation initiatives, enhancing access to essential resources for underserved populations.
- Established partnerships with volunteers, local organizations, and community stakeholders, expanding outreach efforts and fostering community engagement.
- Managed outreach planning, event coordination, volunteer recruitment, and resource distribution to promote health, wellness, and support within the community.
Educator
3 Years 4 Months- Coordinated classroom operations, enhancing schedules, documentation, and stakeholder communication for improved workflow.
- Collaborated with parents, faculty, and administrators to support student success through effective communication and reporting.
- Supported student success through effective communication and reporting in collaboration with parents, faculty, and administrators.
- Led groups of 25–30 students, resolving conflicts and fostering engagement to maintain an organized classroom environment.
Insurance Producer
3 Months- Educated individuals and families on life, health, accident, and supplemental insurance products to enhance understanding and decision-making.
- Conducted client needs assessments and recommended appropriate coverage.
- Built trusted client relationships through proactive outreach and consistent follow-up to foster loyalty and retention.
- Maintained compliance with insurance regulations and licensing requirements.
Emergency Dispatcher
11 Months- Managed high-volume 911 and non-emergency calls, assessing situations, prioritizing incidents, and providing calm, compassionate assistance during emergencies.
- Coordinated communication among law enforcement, fire departments, EMS, and partner agencies, facilitating timely emergency response and ensuring continuity of care.
- Collected, verified, and documented critical information accurately using Computer-Aided Dispatch (CAD) systems, upholding strict confidentiality.
- Exhibited sound judgment and problem-solving in fast-paced, high-pressure situations while providing exceptional customer service to individuals in crisis.
Social Analyst
1 Year 3 Months- Managed 60–90 active cases while maintaining 95%+ documentation accuracy.
- Processed 75+ applications monthly, ensuring accurate interpretation of state and federal eligibility policies to facilitate timely access to benefits.
- Educated clients on SNAP benefits and connected families with essential healthcare and community resources to enhance their well-being.
- Maintained compliance with regulatory requirements and prepared documentation for appeals and hearings, supporting clients' rights and access to services.
Chief Operating Officer
2 Years 7 Months- Developed operational policies that improved efficiency and supported sustainable business growth.
- Supervised 15+ employees, managing onboarding, scheduling, compliance, and workforce performance to enhance team effectiveness.
- Coordinated services among Medicaid representatives, healthcare providers, insurance carriers, and clients to ensure seamless service delivery.
- Developed operational policies that streamlined processes and facilitated sustainable business growth.
Administrative Supervisor
3 Years 9 Months- Supervised administrative operations, enhancing team collaboration among 20+ employees.
- Managed onboarding, scheduling, reporting, compliance, and personnel documentation.
- Coordinated communication efforts among staff, families, leadership, and community partners to ensure alignment and support.
- Implemented process improvements that strengthen operational efficiency and service delivery.
Education
Continuing Education Certificate - Personal Finance, Fundamentals of Supervision + Management
Bachelor of General Studies - Double Minors: Psychology /Child & Family Studies
Skills
CRM/Case Management Systems
Electronic Documentation
Scheduling Systems
Records Management
Microsoft Office Suite
Microsoft Outlook
Microsoft Teams
Data Entry
Computer-Aided Dispatch (CAD)
Calendar Management
Certification
Life, Health, and Accident or Sickness Insurance Producer (Exp. 2022)
Timeline
Educator
St. Martin Parish School Board
03.2022 - 07.2025Read More
Insurance Producer
Liberty National Life Insurance Company
02.2021 - 05.2021Read More
Emergency Dispatcher
St. Martin Parish Sheriff's Office
05.2020 - 04.2021Read More
Social Analyst
Louisiana Department of Children & Family Services
01.2018 - 04.2019Read More
Chief Operating Officer
Etienne's Medical Transportation
05.2015 - 12.2017Read More
Founding Executive Director
Batiste Gives Blessings
12.2014 - 01.2026Read More
Administrative Supervisor
SMILE Head Start
08.2011 - 05.2015Read More
South Louisiana Community College
Continuing Education Certificate from Personal Finance, Fundamentals of Supervision + Management
Read More
University of Louisiana At Lafayette
Bachelor of General Studies from Double Minors: Psychology /Child & Family Studies
Read More
CORE STRENGTHS
- Member Outreach & Engagement
- Community Health Education
- Medicare & Medicaid Support
- Healthcare Navigation
- Eligibility Verification
- Regulatory Compliance
- Customer Service
- Community Partnerships
- Project Management
- Stakeholder Engagement
- Process Improvement
- Cross-Functional Collaboration
- Member Advocacy
- Public Speaking & Presentations