China Benjamin
Mount Vernon,NY
Summary
Hospitable Front of House Supervisor leverages interpersonal and communication skills to lead, influence and encourage staff and deliver outstanding experiences for guests. Advocates sound financial and business decision-making and demonstrates honesty and integrity by adhering to the company's mission values. Performs well under pressure and thrives in fast paced high-volume environments.
Overview
9
9
years of professional experience
Work History
Shift Supervisor
Starbucks
05.2022 - Current
- Performed cash handling activities and secured bank deposits
- Managed inventory through effectively ordering and stocking uniforms, linens, beverages and front of house supplies
- Initiated server side-work chart rotation to promote solidarity and standard of cleanliness
- Supervised staff of 15 through motivational coaching and effective training programs for service and sales techniques
- Used resources to determine positions, routines ,and the plan for breaks
- Ensured all opening and closing tasks were completed in a timely manner
- Encouraged teamwork through recognition and celebration of team wins
- Ensured DOL/Health Department compliance as it pertained to the operation
- Managed day-to-day FOH operations to drive quality, standards and meet customer expectations
- Addressed guest concerns and resolved all issues to guests' satisfaction
- Drove excellent customer service through coaching, role modeling and incorporating customer feedback to reinforce and improve quality of service.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Enhanced team productivity by implementing efficient shift scheduling and task delegation.
- Conducted routine inspections to check quality and compliance with established specifications.
- Continuously improved workplace processes and procedures, identifying areas for optimization and leading initiatives to implement necessary changes.
Amazon Grocery Shopper
Whole Foods Market
01.2020 - 04.2020
- Assisted store support by quickly shopping customer grocery orders for delivery using a mobile device
- Confirmed order quality by implementing food safety knowledge
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
- Maintained an organized and systematic approach to shopping, resulting in fewer errors and higher accuracy.
- Ensured proper storage of perishable items during transportation, minimizing spoilage or damage risks.
- Prioritized order processing based on urgency, optimizing workflow to accommodate same-day deliveries.
- Enhanced customer satisfaction by efficiently fulfilling grocery orders and ensuring product quality.
- Utilized technology effectively for real-time communication with customers regarding order updates or substitutions when necessary.
- Adapted quickly to changing circumstances such as unexpected stock shortages or last-minute adjustments to orders, ensuring minimal disruptions to delivery timelines.
Operational Support Specialist
Uber Technologies
10.2016 - 03.2020
- Sold benefits and advantages of Uber to prospective driver-partners
- Provided 5-star customer service in person for Uber driver partners on brand
- Worked with Operations team to integrate policies and procedures throughout company
- Help create platform where experts constructed innovative solutions, for riders and drivers, by creating a community, to pitch ideas, issues and solutions.
- Maintained detailed documentation of support interactions, ensuring valuable insights are preserved for future reference and analysis.
- Acted as a liaison between clients and development teams, ensuring timely communication during critical incidents.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Optimized internal workflows to expedite incident escalations, leading to faster problem-solving efforts from specialized teams.
- Managed high-priority tickets with professionalism, ensuring timely resolutions while maintaining excellent rapport with clients.
- Mentored junior team members in mastering complex technical concepts, bolstering the overall capabilities of the support unit.
- Enhanced user experience by providing comprehensive troubleshooting guidance for various software and hardware systems.
- Utilized ticketing system to track customer requests and prioritize urgent needs.
- Collaborated with cross-functional teams to develop and implement effective support strategies.
Lead Barista
Tarallucci E Vino
07.2015 - 12.2016
- Provided extensive information about menu items, took down special restrictions and always suggested upsell items like appetizers
- Prepared classic coffee, wine and food for customers upon request
- Provided customers with quick, friendly, and personal service
- Accurately processed transactions for customers
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Utilized strong communication skills to foster a collaborative work environment among team members, resulting in increased productivity.
- Consistently maintained a clean and organized workspace, adhering to health and safety regulations.
- Resolved customer complaints quickly and professionally, maintaining positive relationships with patrons.
Education
Bachelor of Arts Sociology -
SUNY College
Old Westbury Old Westbury, NY2013
Associate of Arts - Social Science
SUNY College Of Agriculture And Technology
Cobleskill Cobleskill, NY2011
Skills
- Zendesk
- G Suite
- Microsoft Office
- Attention to detail
- Grocery shopping
- Computer skills
- Self-motivated professional
- Supervision
- Written Communication
- Planning and Coordination
- Staff Supervision
- Maintaining Clean Work Areas
- Food Costs
- Coaching and Training
- Customer-Oriented
- Staff Management
- Workplace Safety
- Employee Training
- Quality Control
- POS Systems Operations
- Health Code Compliance
- NYC Food Handlers Certified
Timeline
Shift Supervisor
Starbucks
05.2022 - Current
Amazon Grocery Shopper
Whole Foods Market
01.2020 - 04.2020
Operational Support Specialist
Uber Technologies
10.2016 - 03.2020
Lead Barista
Tarallucci E Vino
07.2015 - 12.2016
Bachelor of Arts Sociology -
SUNY College
Associate of Arts - Social Science
SUNY College Of Agriculture And Technology
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