China Bolton
McDonough,Ga
Summary
Results-driven Customer Service Representative with extensive experience in the fast-paced remote industry. Solid team player with a positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success.
Overview
4
4
years of professional experience
Work History
Receiving clerk
Luxottica
McDonough, Ga
01.2021 - 01.2023
- Received product into warehouse based on production requirements
- Maintained a clean and safe work environment
- Placed product in their accurate locations
- Used my computer skills to solve problems
- Prioritized meeting deadlines
- Trained new employees
- Used RF scanners to complete job tasks
- Used pallet jacks to move products throughout warehouse.
Customer Service Representative
Chime Solutions
12.2018 - 01.2021
- Assisted over 100 customers a day with insurance claims, open enrollment, and retiree benefits.
- Enrolled and assisted customers with COBRA benefits.
- Assisted customers with death benefits.
- Kept a clean workstation and organized job material for efficient processing, and took calls with a sense of urgency.
- Answered inbound calls, chats and emails to facilitate customer service.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Made outbound calls to obtain account information.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Set up and activated customer accounts.
- Consulted with customers to resolve service and billing issues.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
Education
Gordon State University
Ola High School
Skills
- Effective and accurate written and verbal communication skills
- Ability to show empathy to others' emotions and perspectives
- Effective Listener
- Supporter of company standards
- Strong organizational skills
- Ability to work well with others
- Work with a sense of urgency in completing task
- Customer Service and Engagement
- Customer service expertise
- Remote service
- Customer care
- Inbound and Outbound Calling
- Complaint resolution
- Call Management
- Data Collection
- Data Entry
- Multi-Task Management
Timeline
Receiving clerk
Luxottica
01.2021 - 01.2023
Customer Service Representative
Chime Solutions
12.2018 - 01.2021
Gordon State University
Ola High School
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