China Fox
Receptionist
Indianapolis,IN
Summary
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
10
10
years of professional experience
Work History
Receptionist
Top Nails
09.2019 - 04.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Handled cash/debit transactions and maintained sales and payments records accurately.
- Maintained visitor log for appointments and walk in clients.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
Team Lead
Flying J Travel Center
01.2015 - 10.2018
- Trained new team members by relaying information on company procedures and safety requirements.
- Coached team members in techniques necessary to complete job tasks.
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Built strong relationships with customers through positive attitude and attentive response.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
Housekeeper
Self-employed
06.2013 - 01.2014
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Adhered to professional house cleaning checklist.
- Engaged with clients on room requirements and amenities to promote overall satisfaction.
- Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
Education
High School Diploma -
American School
Lansing, ILSkills
- Customer Satisfaction
- Staff Management
- Customer and Client Relations
- Time Management
- Client Check-In
- Reminder Calls
- Organization Skills
- Strategic Planning
- Client Appointment Management
- Information Services
- Answer Telephone Calls
- Prioritization
Timeline
Receptionist
Top Nails
09.2019 - 04.2023
Team Lead
Flying J Travel Center
01.2015 - 10.2018
Housekeeper
Self-employed
06.2013 - 01.2014
High School Diploma -
American School
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