China Hill
Homestead,FL
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the warehouse industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with customers. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
Work History
Services
Air Force National Guard
07.2021 - Current
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Reduced kitchen accidents by maintaining high standards of cleanliness and organization.
- Seasoned and cooked food according to recipes or personal judgment and experience.
- Trained new staff on food preparation and safety procedures.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
Warehouse Associate
Endries International
03.2021 - 12.2022
- Operated forklift to safely move and safeguard stock and supplies in warehouse.
- Consistently lifted materials weighing as much as 70 pounds.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Performed inventory control, such as counting, and stocking merchandise.
- Performed general housekeeping and cleaning tasks.
- Confirmed accuracy, quality, quantity of materials received and listed on BOL.
- Trained and supervised new employees to apply best practices and comply with health and safety procedures and regulations.
- Collaborated with various departments to manage timely delivery of orders and avoid delays.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Completed cycle counts and monthly inventory.
- Handled daily customer service aspects and maintained positive relationships with external customers and freight partners.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
Receiving Section Lead/Customer Service/Inventory
Verifone
Elgin, IL
05.2019 - 02.2021
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise..
- Collaborated with other departments to optimize production workflows.
- Handled customer inquiries and suggestions courteously and professionally.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Met production targets and tight deadlines by collaborating closely with team members.
- Examined incoming materials and compared to documentation for accuracy and quality.
- Organized and prepared workstations and materials needed for operations to maximize productivity.
- Used problem-solving and issue-resolution skills to promptly and successfully address production problems.
- Created and updated regular inventory reports and records.
- Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size, or type of material.
- Participated in regular cycle counts to confirm accuracy of inventory records.
- Recorded information, shortages, and discrepancies to keep records current and accurate.
- Managed over 50 emails regarding customer product a day.
Material Handler
Motorola Solutions
02.2018 - 05.2019
- Inspected items to identify discrepancies and damages and reported to supervisor.
- Loaded items onto conveyor belts and pallets.
- Protected materials for transport by correctly packaging products in boxes and crates.
- Performed required housekeeping to keep work areas clean such as sweeping floors, putting trash in trash containers and picking up product from floor.
- Proved successful working within tight deadlines and fast-paced environment.
- Completed daily orders with expert picking and packing of shipments.
- Reviewed orders to verify products met specifications.
- Operated tape machines, scales and label printers to package items correctly.
Shift Manager
McDonald’s
12.2016 - 02.2018
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Established team priorities, maintained schedules, and monitored performance.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Trained and mentored new employees to maximize team performance.
- Coached crew members to optimize performance and motivate them toward more efficient work.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Oversaw food preparation and monitored safety protocols.
Food Service Worker
Panda Express
10.2016 - 12.2016
- Operated dishwashing and sanitizing equipment according to manufacturer instructions.
- Set up and broke down food service lines quickly to maintain service flow.
- Processed customer payments and balanced cash drawers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Utilized POS system to receive and process food and beverage orders.
- Monitored food quality and freshness throughout day.
- Greeted customers at counter to fulfill requests and answer questions.
- Greeted customers and answered inquiries regarding menu items and specials.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
Education
Associate Degree - Accounting And Computer Science
Elgin Community College
Elgin, ILHigh School Degree -
Larkin High School
Elgin, IL05.2015
Skills
- Data Entry
- Adaptability
- Computer Proficiency
- Attention to Detail
- Shipping and Receiving
- Forklift Operation
- Order Picking and Processing
- Staff Training
- Microsoft Excel
- Stocking and Replenishing
- Recordkeeping Strengths
- Cash Register Operations
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Services
Air Force National Guard
07.2021 - Current
Warehouse Associate
Endries International
03.2021 - 12.2022
Receiving Section Lead/Customer Service/Inventory
Verifone
05.2019 - 02.2021
Material Handler
Motorola Solutions
02.2018 - 05.2019
Shift Manager
McDonald’s
12.2016 - 02.2018
Food Service Worker
Panda Express
10.2016 - 12.2016
Associate Degree - Accounting And Computer Science
Elgin Community College
High School Degree -
Larkin High School
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