China Howard

Serve as the primary point of contact for new student registration and onboarding at a technical education center, ensuring a smooth and efficient intake process. Collaborate with school administrators, guidance staff, and families to manage end to end registration, verify eligibility, collect and process documentation, and prepare students for a successful start. Demonstrated ability to manage confidential records, ensure regulatory compliance, and deliver excellent customer service.

Served as the school’s designated bookkeeper, responsible for managing and maintaining accurate financial records in compliance with district policies. Duties included processing and reconciling payments for student activities, programs, and school related fees, preparing financial reports, tracking budget allocations and expenditures; and ensuring all transactions were properly documented. Collaborated with administrators and staff to support school operations and maintained a high level of confidentiality, accuracy, and attention to detail in all financial matters.

Served as the primary coordinator for employee onboarding and credentialing, overseeing all pre-employment requirements and ensuring new hires were fully prepared for day one. Led new hire orientation sessions, delivering presentations on hospital policies, organizational culture, and compliance expectations while assisting staff with system access and onboarding logistics. Collected and processed essential documentation, including tax forms, direct deposit, background screens, and immunization records. Ensured all required trainings were scheduled and completed. Partnered closely with hiring managers/department leaders to support recruitment activities, assist with job postings and coordinate interviews. Maintained accurate credentialing records and ensured compliance with internal policies and Joint Commission guidelines. Played a critical role in creating a structured and welcoming onboarding experience, demonstrating excellent organization, attention to detail, and cross-functional collaboration in a fast-paced healthcare environment.

Supported both the business and patient services departments, serving as the primary contact for all incoming calls and inquiries. Managed the hospital’s main phone line, triaging and routing calls efficiently to the appropriate departments while maintaining a high level of professionalism and confidentiality. Played a key role in the patient registration and intake process, verifying insurance, assisting with financial documentation, and preparing patient accounts for services. Handled billing and account services, including following up on outstanding balances, contacting insurance companies for claim status, assisted with authorization and utilization needs. Maintained accurate patient records and billing while collaborating closely with clinical, financial, and administrative teams to support seamless operations. Demonstrated strong multitasking skills, attention to detail, and a commitment to providing excellent service in a high-volume healthcare environment.