China Iverson-Lee
Atlanta,Georgia
Summary
Highly skilled and experienced customer service professional with a proven track record of providing exceptional service and support to customers. Possess strong communication and problem-solving abilities, with a focus on ensuring customer satisfaction and building positive relationships. Proficient in handling a wide range of customer inquiries, complaints, and requests in a fast-paced environment. Looking to leverage my expertise to contribute to a dynamic organization where customer service excellence is valued and rewarded. Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature.
Overview
8
8
years of professional experience
Work History
Cashier
Krogers Grocery Store
02.2024 - 09.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
Lot Associate
The Home Depot
06.2023 - 12.2023
- Safely and efficiently directed traffic in parking lot to ensure smooth flow of vehicles
- Maintained cleanliness of parking lot and promptly reported any safety hazards.
- Performed tasks and errands in store to support supervisor.
- Greeted customers entering and exiting store and assisted with carts and umbrellas.
- Established strong relationships with regular customers, fostering loyalty and repeat business.
- Responded to customer requests efficiently and with knowledgeable assistance.
- Assisted team members with loading and unloading merchandise for efficient customer service.
Scanning Coordinator
Ingles Markets
05.2022 - 12.2022
- Efficiently scanned, sorted, and organized documents to ensure accurate and timely retrieval of information
- Managed scanning equipment and troubleshooted any technical issues to maintain optimal performance
- Collaborated with team members to prioritize scanning requests and meet project deadlines.
- Demonstrated excellent problem-solving skills by addressing inventory or pricing issues promptly, ensuring minimal disruption to store operations.
- Improved communication with store management by consistently providing accurate and timely reports on inventory discrepancies and pricing updates.
- Enhanced inventory accuracy by diligently scanning and updating product information in the system.
Remote Customer Service
Lowes
03.2021 - 09.2021
- Provided exceptional customer service and support to clients via phone, email, and chat channels in a remote work environment
- Resolved customer inquiries, complaints, and technical issues promptly and effectively to ensure high customer satisfaction levels.
- Handled customer phone inquiries, providing information and resolving issues, enhancing remote customer service.
- Delivered exceptional customer service by addressing inquiries professionally and courteously both in-person and over the phone.
- Championed change management efforts during organizational restructuring periods, ensuring minimal disruption to customer service operations.
Direct Support Professional
Mary Cariola Center
07.2020 - 03.2021
- Provided personalized support and assistance to individuals with disabilities in their daily living activities
- Advocated for the rights and well-being of clients, ensuring their needs were met and their voices were heard.
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
Cashier/Customer service
Wegmans
02.2017 - 09.2020
- Provided exceptional customer service by assisting customers with product inquiries, locating items, and processing transactions efficiently
- Maintained a clean and organized cashier station, ensuring accurate cash handling and adherence to company policies and procedures
- Resolved customer complaints and concerns in a professional and timely manner, striving to ensure customer satisfaction
- Collaborated with team members to achieve store sales targets and promote special offers or promotions to customers.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
Education
Associate of Science - Radiologic Technology
Atlanta Technical College
Atlanta, GA06.2026
High school diploma -
World of Inquiry 58 School, Rochester New York
06.2019
Skills
- Critical Decision-Making skills
- Teamwork
- Flexibility
- Customer Service Skills
- Work Ethic
- Communication Skills
- Customer Service
- Patience and Empathy
- Cleaning and sanitizing
- Cash Handling
- Time management skills
- Reliability and punctuality
- Customer Assistance
Timeline
Cashier
Krogers Grocery Store
02.2024 - 09.2024
Lot Associate
The Home Depot
06.2023 - 12.2023
Scanning Coordinator
Ingles Markets
05.2022 - 12.2022
Remote Customer Service
Lowes
03.2021 - 09.2021
Direct Support Professional
Mary Cariola Center
07.2020 - 03.2021
Cashier/Customer service
Wegmans
02.2017 - 09.2020
High school diploma -
World of Inquiry 58 School, Rochester New York
Associate of Science - Radiologic Technology
Atlanta Technical College
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